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I don’t remember too much around the time I went here due to my mental health crisis, but I will never forget how I was treated in a place intended to help the mentally ill in a time of crisis. I am a Bipolar I who lost access to my medication a year ago. I went to the ER when I was in crisis and was instructed to go to PES asap and get on medication. My boyfriend had to speak for me due to me being in active crisis. I have joint issues in both of my knees and was barely able to move around the facility due to me losing my knee braces while I was in crisis (bipolar I mania makes you very scatterbrained). The way I was treated by staff intended to help the mentally ill launched me into a full blown panic attack. They were hyperfixated on my knee issues and started trying to imply my partner was abusive. Not at all the case, he was trying to help me communicate when I was too ill to. The ER was called since the treatment I received launched me into a full blown panic attack. PES could have saved me and is set up to save people from psych ward stays with undertrained technicians who are often incredibly abusive. No person in active crisis should experience the treatment I experienced. If you mentally equipped to assist the mentally ill, which the young man around my age dealing with me obviously wasn’t, don’t work in a mental health facility. It’s very obvious the staff here have absolutely no training on crisis management, had they have possibly had that (and mobility aids, chronic pain often aggravates people with mental illness and that seems like a thing any medical facility should have), I could have been assisted. Instead, they called EMS who escorted us out the building as if I was some sort of criminal. The most heartbreaking thing they said to my partner is ‘you did everything right, these places just don’t really care about people in crisis’. They obviously thought I was some drugged out homeless woman. I’m a software consultant with an apartment and all I needed was to get back on my meds, hence going there. Because of the lack of care from an ‘emergency services’ facility, I was put in an inpatient facility where I was physically and mentally abused for days. PES was my final hope and they failed me. You guys aren’t an emergency service, you actively failed me while I was in crisis. Because of my experience and the stigma I faced, I’ve actually been inspired to try to get people together to open a facility that ACTUALLY cares about people in crisis. PES should not be a person like me’s final hope. To the staff at this facility: if you’re going to treat mentally ill people so badly they’re having panic attacks because they’re scared of you, don’t work for a psychiatric emergency service. You harmed the wrong bipolar young woman, and I promise you that I’m going to do everything in my power to make sure a place like this isn’t any young woman’s final hope before being abused senselessly at an inpatient facility. None of the employees or care staff I saw that day should be handling people in psychiatric facilities. The disgust I have for this facility has inspired me to contribute to the change Austin desperately needs for the mentally ill.

Be extremely careful about what you share! Do Not tell them Anything that you don’t want your employer to hear! I’ve always had trust issues and they have guaranteed that I will Never make the mistake of trusting therapy again.

My experience here as a whole was pretty good. The overwhelming majority of the staff are really amazing people and helped me a lot; special shout outs to Alex, Laurel, and John. Mindful movement and Creative group are very fun, and the daily process group is much needed. However, Dr. Rana essentially ruined it for me. She’s actually a pretty good psychiatrist, but only when she’s actually being a psychiatrist, which I’d say was only 10% of the time. For the rest of it she was a complete bully. She basically nurtured my eating disorder. All of my sessions were so distressing. She’d tell me week after week that I was going to land myself back in residential, which was a really traumatic experience for me. She planted that same idea into my dad’s head, telling my parents that I’d respond best to the “stick instead of the carrot” (I did not). I felt so unsafe, mistreated, and belittled under her care. She assumed that all my accomplishments in res were due to insurance or my parents interventions and told me that “I didn’t like her sessions because she told me the truth” — in reality all she did was trigger me. I wish I could say CFD was helpful, because overall it really was great, but Dr. Rana overshadows it all.

I have been coming to child and family center for my mental health for years. Even back to when they were at the old Baylor building. Many of people have filled those desk over the years. I’ve seen a lot of faces and all have been made pleasant! I wanna take a moment to recognize Miss Thersea at the front desk. Even on my worst days she stilll goes out of her way to put try and make me smile. She is always informative and has always smiled herself even with dealing with thousands of patients daily. I truly owe my well being to the staff and doctors at family guidence center in waxahachie. With out them I would not be able to live a normal life. I rely heavily on my mental health meds and for the staff to make it feel like it were there own family speaks volumes in my book. Great job everyone at child and family! Also wanna give a big shout out to Genoa pharmacy for always handing all things medicine for me! Y’all are truly remarkable people and I’m so greatful.

Best ER experience, by far, that we have ever had. Services were quick, everyone was super nice. They kept us informed of what was going on and explained everything very well and made sure we understood everything. The doctor himself, even call the next day and followed up and talked us thru some more stuff. Cannot recommend this place highly enough, if I could give it 6 stars I would. In today's world of crappy customer service and get you in, paid, and out of the door as quickly as possible, this place is unlike all the others and will be our go to for future needs.

The front desk was friendly and the case worker was friendly and helpful. However, I had my appointment with the psychiatrist Dr. Ahmed he told me that I needed to go get a psychological evaluation before he could treat me. Mind you, this doctor is a psychiatrist, board certified to diagnose mental health disorders. I asked him if he could evaluate me and he said no. I left my appointment feeling highly discouraged, confused and saddened.

My nephew is currently in that place, and from what he says, they are mistreating him. They have him tied up like an animal and locked in a dirty, smelly room. They injected him against his will and didn't give him food. I would like you to please investigate this because instead of helping him, they are harming him. Our family is going through this situation because of human cruelty, and the problem he has is spiritual. If they are treating him this way, instead of helping him, they will harm him. We need to be more compassionate and treat the people who are interned there with love and respect. Social status and race don't matter, because life takes many turns. Today we are healthy and well, but tomorrow we dont't know if we will be in the same situation. Because of the envy and malice of some people, because before all this, my nephew was happy and doing well.

I just want to say symmetria is one of the best rehabs I have ever been in. Everyone here is so caring and so nice and I've helped me so much in my recovery. But I really want to give a huge shout out to Rachel she is an amazing counselor. She's always showed me that she cares about me and my recovery and that means so much to me. I don't know what I would do without her I don't know what I would do without her so thank you so much Rachel you are amazing and symmetry will not be the same without you I love you all best regards your favorite patient sam

They staff is nice..however.. they never tell you the correct time of the appointments, they are always behind, it gets a bit frustrating when you have to rush to work. Update: it took and hour and a half for lab results. I had explained I need to leave for work. The doctor got upset with ME for rushing her when I simply said I rather just leave. I had originally gone to check for something and she immediately went to: you need a physiologist. "I have one." A counselor "I have one." She then proceedes to have her staff call me for a physiologist referral. I'm sorry but I felt very unheard and very dismissed. I won't be coming back soon.

I was there 10 weeks for adult mental health PHP+IOP. It's a decent place to get out of crisis mode. The staff are friendly and try to be helpful. But know you can really only get what effort you put into your healing.

My therapist is amazing! This is for the Ethos Wellness at the Lovett Center. I’ve been with her for over a year. However, I’ve been calling every week since January 2025 for a super bill to submit to my insurance and it’s April 2025 with no avail. It’s getting to the point where they are straight up lying to me saying they’ll send it the next day each time I call. I spoke with Angela at the front desk numerous times and she’s been telling me they are backed up and she will get mine immediately but nothing. I guess the next step will be to show up at the office and just wait it out. It’s so disheartening knowing that their services are to support but here I am. If you are looking to get a super bill for your services, go elsewhere. Thankfully, my therapist has been such a blessing.

Everyone is super nice here! They are knowledgeable and provide good care. Very helpful!

Great PHP program! The staff is wonderful and kind!

As Administrator of Waco Healthcare and Rehabilitation, I would like to thank Oceans Behavioral Hospital for its exceptional service. Behavioral health is a huge need in the Waco area, and Oceans meets that need well. Many of our residents have utilized there in-patient and out-patient services. They are a great partner and an asset to the Waco area.

Unprofessional, confrontational and not capable of handling kids. Find a better place for your kids sake. Also, 1500 bucks for 2 days worth of service before the kick your kid out due to them not being able to handle them, feels like a scam.

Hi I he been going there for a while now so far I have 3 case workers and only one wasn't helpfu and was there for me I even worried about trying to figure out how the other one got a job at a place that's supposed be there and she does the total opposite bur all I can do is pray for her. After God heal my pain he removed me and gave me someone better to someone who understands me, welcome me each and every day with a warm, beautiful loving, cheering, uplifting presence my first time meeting her she was there with the sweetest loveable hug that I knew from there that she was the one that was sent from Heaven Mrs.Megan is the Best Of All Bestest I'm so grateful for a phenomenal woman she gives me butterflies 🥰 I wouldn't ask for another one she uplifts my soul I wish I could give her 1000 stars she deserves it and the employee of the year I thank God for supervisor for making a terrific an outstanding decision of hiring the genuine beautiful soul she is amazing woman goo Mrs. Megan I LOVE YOU....

It has taken me three years to write this review, but I feel it’s important to warn others. If you are considering Sage, I strongly urge you to look elsewhere.

My mother was directed here by the 24/7 hotline and we were assured she would be able to get help with just her ID and insurance. Show up and right off the bat, they try telling me she can’t get treatment because her primary residence is not Texas. Once they get past that, they start asking for utility bills, her medication, and proof of income across the waiting room, which we do not currently have on-hand.