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Terrible experience here. They deleted my old review of a certain aprn. When the review was seen by here she angrily slammed the door during my appointment and confronted me. Weeks later she called for a phone appointment we had set up. My phone number sends unknown numbers (which is what came up on my cell) to voicemail. No message was left, but I found out I was “discharged” for a no show when I called the office to contact the aprn.

I’m Very pleased with my Sons service Dr Murphy and his assistant Kiara are wonderful he stared us in the right direction. I received some negative comments from a previous Dentist 🦷🦷 about my son getting braces. He referred me to an outside source for a consultation and everything is a ago to be able to do his treatment and make his teeth look wonderful thank you again. 💜💜💜💜 The Farina Family

Without the staff, I don't know where our family would be. It's so refreshing to be treated by people who actually care about the mental health and well-being of their patients. The family support is such a blessing. They even host a Mother's Day event where the mom's can relax and shop the racks of donated clothing, shoes, handbags and jewelry. I was even fortunate enough to have a massage at the event. The kids that come to the center are there to deal with the negative things in their lives and they are greeted with a positive atmosphere. Seeing the bright and joyful decorations and feeling the warmth of the staff you can't help but smile knowing you have finally found the place where your child can heal and grow. The center is truly a God send.

Something is wrong with their metjadone , I been at 100 mgs for several years , transferred to Springeild mass for a few months with 27 bottles , came back a few months later and been pretty much in withdrawals since , they took my 27 bottles and cut me to weekly pickups .. until I found My correct dose , mind you I been stable at 100 for years now , now at 125 mgs the highest I ever been , I am okay one week and sick , borderline withdrawals the next . Something IS wrong with there methadone or their Calabration is way off .. this week ,of March 19 I am in full withdrawals at 125 mgs . Tell me how the hell tbks is even possible !!!! Now I worry to let them know as they already took all my bottles , it’s truly messing with my life and my job .. this cant continue like this , I need to be stable or switch elsewhere because something , at the north haven clinic is OFF!!! I don’t know what to do at this point .

Silver Hill Hospital saved my family member's life. Rocco Marotta is absolutely brilliant and the staff was excellent. It's a beautiful facility that welcomes scared family members and makes them comfortable visiting and understanding what is going on. My family member is now almost 8 years without bipolar symptoms. I will forever be greatful to Silver Hill for Dr Marotta, the staff, and the step down program that was super effective. Thank you! Would not hesitate to recommend.

Tori and all the staff are pleasant, caring, and knowledge. They go out of their way to help. Thank you

I tried to get Healthcare here and I cannot recommend against this business enough. If you want to participate in ANY mental health service, you must also migrate your psychiatric meds management to their practice. This isn't unusual but what happened next was. Alyssa pressured me to "just come in" for an intake appointment when I had follow up questions. For days she has failed to answer an incredibly basic and integral question about their meds management practice. "Just come in" When asked about what specifics of the meds management providers (whom she has already established are NON OPTIONAL) she gave answers like I should GOOGLE IT or look at the FDA website because she isn't a prescriber. She declined to get me in touch with a prescriber directly. I'm asking about the three (3) providers at THIS practice, not trying to divine that answer. When I expressed that she said that they reference the FDA page. Either I'm being fed bullshit or they are working on DrGoogle levels of care, and I'm praying it's the first thing. This is incredibly alarming behavior from any practice, especially one that caters to those who may be vulnerable due to their mental health needs. Run, do not walk, away. The pressure to come in for intake has continued throughout, despite my requests for information. I have been left with the impressions that money is the main motivation for this practice (previsit questions get no insurance payout and visits do) and that they are uninterested in a patient actively participating in their own care. This behavior is inept at best and predatory at worst. I wouldn't recommend trying to find out. Honorable mention for the checked out Client Rights Officer who misinterpreted my ADA disability accomodation despite it being typed in plain English and then just not replying when I corrected her two days ago.

The team at the clinic provides personalized care and effective treatment options for various mental health conditions. A reliable and compassionate resource💕

It didn’t help me and I signed myself out early because they were trying to force me to go inpatient despite not having the ability to leave my home for a few months (i live alone and i need to be able to care for my cats) They said I wasn’t really trying and that I kept losing weight, but I was trying really hard to recover and I had been weighing myself, even tho i wasn’t suppose to at home, and according to my scale i was maintaining. The reason i’ll give it a 3 tho is, the staff knew that I was struggling with money because I was out of work, therefore buying food was nearly impossible, so they put together a bag of groceries for me, it was really thoughtful and caring. That was such a thoughtful way to help me and I really appreciated it. Me and my friend cooked the food and it was delicious! I really loved the program and think it could’ve helped. I talked very openly about my thoughts and feelings but it seemed I just drove them to want to send me to a higher level of care, which just isn’t possible for me. When I signed myself out they informed me that I would no longer be allowed to see my outpatient team because i refused inpatient, making it un-ethical for my outpatient eating disorder team to treat me. I was left with no one. My individual trauma focused therapist continued to see me but she had to jump through hoops for her supervisor to allow it and she has done more good in my life than anyone else. I’m actually in recovery now, working full time at a new job I love, in my career that the psychiatrist at CFD told me I couldn’t handle because I have a mental illness. Well here I am, i’m doing great, i’m awesome at my job, my relationships are stronger than ever, my mood has improved, and i’m navigating recovery with little professional support thanks to CFD, but i’m managing. I have extreme amounts of willpower, so im putting it to good use by proving everyone wrong and recovering despite the lack of support. I’ve learned recovery is possible even if it seems impossible, you just have to want it bad enough. Someone at CFD probably told me that but I had my head up my own a$$ the whole time anyway so I couldnt listen. Thanks again for the groceries, I appreciated them, I hope you guys still have my painting!

The therapist my daughter was seeing did not listen to what I had to say. I wanted to get her checked out for autism and adhd and told me that “ no she didn’t see it” then the next time she had an appointment it was with my husband and me. He told her all the signs and then she gave us a pamphlet and said these are the people to call to get her checked out for autism. I felt like I wasn’t important at all in my daughter’s sessions. It was always like this everytime I would go to her sessions. I wouldn’t be heard.

This is sadly the worst treatment center I’ve had the displeasure of working with. I’ve been a an exemplary client for a long period of time. I needed to leave the state today because I had a death in my family so they suggested instead of putting in my medication for it’s refill (which was due today but they made a mistake like every other month and said I couldn’t get it until Monday. So they suggested even though I explained I have state insurance and my prescriptions aren’t covered out of state that I find a pharmacy out there to do this / meanwhile I’m dealing with a family emergency and I explained that I was told I can’t pay out of pocket for my prescriptions due to limitations with my insurance and I was told I could lose my insurance if I pay for them - the director just reiterated that I do that, and therefore jeopardize my insurance. Do to their incompetence. They only have a Dr in the office 1x a week that I can POSSIBLY get ahold of , phone calls are never returned except by Moe who is a counselor and a saint to work with such uncaring people. This place has gone downhill since opening the west haven location. It’s ok to mock patients to their face and I’ve just had it with their lack of communication and empathy. If you don’t like working with people- don’t!! We don’t need mental health workers that perpetuate negativity and stress. Formal complaints will follow.

As a doctor in mental health, I would never recommend this facility to anyone. From the moment you arrive, receptionists are abrasive and rude. On one instance when arriving early, Catherine sequestered me to the waiting area and would not allow me to use the standard bathroom or go to vending machine which she denied its existence despite being permitted to use for 3 months. The MSW interns that lead the PTIP program are not educated or prepared for the courses whatsoever. Do not know the material- read verbatim but still cannot pronounce simple terms- in addition to invasive, intrusive and treat class like it’s for children which is unnecessarily dragged out. Nothing gained from this experience other than frustration and disappointment in a facility meant to help people who need it most. They are jaded and authoritative which they also seem to get a rise out of. The entire system needs to be reevaluated and revised for any success of its clients.

Thank God for Tonya Davis or I wouldn't have given CHR another try. Very thankful for all her help during this difficult time in my life. She helps give me hope and encourages my goals. That isnt the case most of the time from my personal past experiences. So I just wanted to pass on the info. P.s. most staff are helpful and kind, pharmacy is great, but thats as far as positives I can speak on.

I don't know about all programs but options in SMHA has great therapists and med providers I have been going here 3 years and overall I would highly recommend it.

If I could rate them zero stars, I would. They used to be great, but since they were bought out by Yale-New Haven they've become a nightmare. My kids were going to them for ADHD care for years, and Optimus suddenly decided to stop all pediatric care. I guess it just isn't profitable enough for their new owners. They fired all the therapists this summer, got rid of the psychiatrist and then finally let the replacement nurse practitioner/prescriber go. I only found out when I called to make an appointment. They do not give a $#@& about their patients at all. Do not seek treatment here. You will end up abandoned when you most need them.

This company is so unprofessional they choose meetings over patient care. One of my family members are apart of this program had to reschedule their assessment with their nurse due to the nurse job having dumb staff meeting. My family member had to reschedule their appointment a miss work.

They are mostly interested in expanding and making themselves look like they're doing something of service to the metal health community. They can't hold onto their med providers. They just had another round of resignations while most of their patients who are truly sick in the community are wondering the streets with out any direction. The state should take over this place.

I've been here 3 times. It's a great program, very structured . The staff has always been great. I would recommend them to anyone looking for a program.