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This place is terrible. I was a patient here, and being held in this facility did nothing to help my mental health—in fact, it made things worse. When admitted, they made me sign documents without explaining what I was signing, taking advantage of people who are not in the right state of mind. Earlier this month, I hit an extreme low where I no longer saw the point in life. A friend called EMS, and I was brought here. Upon arrival, they took everything from me—my phone, wallet, and clothes—leaving me with nothing but my underwear. The staff was unhelpful and uncommunicative. The nurses never gave straight answers, constantly lying about when the doctor would see me. They would say "five minutes," but the doctor would either take much longer or never show up at all. The facility itself is isolating—there are no clocks or windows, so you have no sense of time, which only worsens your mental state. At one point, I reached a breaking point, and it took nine security guards to restrain me. One particular guard was especially rude and condescending; she should not be allowed to work with patients. To make matters worse, they don’t allow visitors. If your loved ones try to visit, they will be turned away, cutting you off from any outside support. Do not bring your struggling loved ones here. The staff does not care about the mentally ill, and this facility will only worsen their condition.

Please BE AWARE! of the therapist Jaqueline Medina. Due to her incompetence, my son lost valuable time and his condition worsened. She provided him with incorrect guidance, leading him to believe that negative thoughts were invading his mind. Furthermore, she manipulated him against me, his mother. She lacks the necessary experience and expertise to provide effective therapy. If you are genuinely seeking help, I strongly advise you not to waste your time with her as you will not make any progress. It would be more beneficial to seek assistance from someone who can provide competent and professional care. Be cautious, as she is clearly not qualified for her position.

Giving an extra star as I appreciate my therapist and prescriber immensely. Considering going elsewhere as the nurses are condescending and seem to never listen. I really hate it when there's a med snafu as I don't enjoy pressing option 2 when I call in. I could not receive meds as per the pharmacy, but the nurses were convinced I was lying as an order was "put in January 15th"... . Well, today February 23rd the pharmacy is stating 0 authorization. "But it says here we did this on January 15th...". Ridiculous circles with 0 manners and 0 respect.

My experience with Columbia County Mental Health has been nothing short of a nightmare, and I feel compelled to share the disturbing realities of dealing with this facility.

The treatment I have received here is amazing. The therapists and the clinicians really care about their clients. However, the poor review comes about from one of their receptionists. I had received an email from my bank about a transaction that did not go through for a travel booking agency. I called the agency and asked about the email associated with the failed booking. I got the email and it was associated with one of the receptionists who work there. I forwarded this information to the investigator and he found this evidence to be inconclusive. The receptionist is also a lash tech outside of her receptionist gig and that email associated with her last tech services is the same email associated with the failed booking. I am extremely disappointed by this experience.

I had a Great therapy until they let her go didn't go so well with the next now I'm at square one again with a med that for heart they always tryed the psychic meds but never fell for it

If you’re wondering why the ICU beds are “full”, it is most definitely not because of COVID, it is because this hospital couldn’t stand up against this tyrannical state and fired a bunch of exceptional doctors, nurses and staff. They do not care about their employees which in turn results in poor patient care. If you have any serious health issues consider going across the border to Guthrie where they still have enough staff to provide quality care.

They gave me a lobotomy when I came in because I was delulu and they told me that I have chronic delulu and they gave me a lobotomy but I came out of the procedure BOTCHED!!! 🤬🤬

I love heard about people almost graduating them they end up failing their drug tests always just so they can get more money heard it from several parents and other people

My therapist was absolutely wonderful. However because they had tried to unionize with their fellow workers and advocate for their patients about what awful patient care it would be to drop several people at once (the company did not listen) the CEO went ahead and fired them and others. This is union busting and frankly its disgusting. One star.

I was A little skeptical at first I started off Dr. Hamilton who helped me get off of Xanax after I found my mom dead in my bed. When she had come to vist to go Christmas shopping December 12 she arrived and then she watched my children, so me and my husband can go the following day. I had a feeling something was wrong, but I didn’t know what because she lived in Long Island and I lived in Connecticut she would take the ferry, but my daughters with her happy place and I know in my heart she knew where she wanted to be because my mom is never the one to play with kids outside all day. The only time she would go outside was to go to the beach by herself by 7 AM and she would stay until about 1130 because when it got crowded she had annoyed and went home , I had cameras and she was outside all day with my one year old who was her pride and joy who is now five and my other two playing baseball me and my husband left around 12 and got home about five we ate Wendy’s. She went upstairs we had conversation , and then I had the monitor in my room. She slept with my daughter because of the time she had her little toddler bed. She wanted to stay with grandma so we pushed the bed together and she was snoring. Funny and woke up the baby which never happens from then on , I knew something was wrong. I should’ve called the ambulance but I called her fiancé and he explained to me that she was put on medication and told me to just let her rest when I knew I should’ve called the ambulance. Her last words to me were it’ll be OK I promise , I love you and that was around 1 AM at 6:45. I want to wake up my older daughter for school briefly check the monitor, and her hand was hanging off. The bed went to check on her and she was dead. four years i was on xnax because I couldn’t deal anand I feel like 1 million bucks not having that handcuff after setting up a specific goal that I started with Dr. Hamilton in November, I saw him three times and I went to make my fourth appointment in January. He was gone now I got thrown with another doctor and let’s just say not what I signed up for and it’s not fair with these people do, not even tell me the doctor started with who took me off medication. I was on for four years too help me and then just leave and throw me with somebody else who knows nothing about me. Try to tell me they want me to come every week, not happening I didn’t do anything I’m being mistreated and it’s against the law.

I was a resident there in the late 80's..... That place was pure hell for me..... I couldn't walk to and from school without being attacked, everything I owned was stolen, they tried to get me taken away from my parents.... And just about every one of us who where there has had their shoulders dislocated due to restraint techniques that are reserved for violent adults, not kids from 8 to 12..... I hope to God it's gotten better.... I really do.... Brookside was my cottage....

Aweful. Lied to and disrespected. When I called to complain I got Billed! For an emergency psyc appt. When I asked why I was lied to I was told “I am delusional” well that isn’t in my diagnosis and the Dr refused to take accountability for what he said. Better ? If I’m delusional why didn’t you change my diagnosis? You are aweful and allow family’s to be torn apart through your lies and incompetence.

I was a patient at the Nathan Kline institute for psychiatric research 2 months ago and I got to say the grounds are beautiful and very picturesque very haunting as well and definitely felt the historys presence I will forever remember my time there

Dont go here Dr Agnelli is the worst does not consider patients feelings. Im on ssi he thought i was on ssd an he goes you hv to work eventually instead of trying to " get that money" i go ive been on ssi since 2009 an whats that suppossed to mean? If you need a counselor they wont gv you one unless its a crisis an only assign for 6 monthes regardless whats going on. I do not recommend.

The therapists are nice. I saw Adriana Vargas, she has left the practise now though. The second time I went there for intake , they made me wait 40 minutes just to be seen. (Even though I had an appointment that day). I mean I know there are wait times at hospitals but 40 minutes is a lot. I have a full time job and I can be sitting 40 minutes even when I have an appointment. On top of that they made me come in 4 times just to do intake. Very unhappy with the management and how the intake is done. They split my intake questionnaire into three visits and the nurse appointment separately. They should be a little understanding that people can't keep coming in 4 times just to complete the intake. They do hand out metro cards which is nice.

I'm extremely disappointed in this facility. I called over 3 months ago and completed a phone intake. I was told the waitlist was 1-2 months and that I would be getting a phone call with 3 business days or so to confirm that I was approved to be put on the. waitlist. I never got a phone call so a week after I completed the phone intake, I called to follow up and the employee took my name and phone number and told me the Clinic Director would call me back within a couple days. Never got a call. I have called 4 times in the past 3 months that I've been waiting - supposedly on the waitlist for services - and every single time its the same thing. My name and number is written down and I'm told I'm getting a phone call in a few days and never any call. I am a psychotherapist myself and I am disgusted at the way this agency provides their services to clients in need of mental health treatment. If you're looking for mental health services, don't even waste your time with this agency!

The reviews below are NOT lying. Dr Paulina Shats along with Dr Tutu are both liars who try to find the smallest reason to put you in the hospital against your will and have you take poison. They get kickbacks for doing this = $$$. These people are the same ones who put on a AOT court order to take their poison with lies and they put pressure on the Nassau County to force to me take poison. I am person who works and constantly seeks employment but I have had to leave multiple jobs because of them sending sheriffs to my house due to missing ONE appointment with a VALID excuse. I was supposed to pass my AOT court order but Dr Paulina Shats failed me due to ONE appointment missed due to broken down car and cell phone service issues. She was calling on a private number, how can I call you back when I my phone has trouble getting calls? Dr Paulina Shats will pay with karma. Disgusting doctor along with Dr. Tutu. Therapists are also have attitude. John Dillion and Kathryn Twomey both useless and talk to you like a piece of garbage. What form of therapy is that? Please do yourselves a favor... And don't trust the mental health field. It is a fraud designed to drug you with stuff that not only does not help but has countless side effects, some permanent.