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First psychiatrist I got was extremely rude to me, then I never got to see my second psychiatrist because the front desk (second floor) ignored me and refused to let them know I was there for my appointment. I was then transferred to the first floor and now my THIRD psychiatrist is ghosting me, not answering calls. Do not go here unless it is your only option. No one here answers their phones.

I called today to request information shown in my file I spoke to a Ray And A Grace both were very unhelpful and did not even try and meet my needs. It’s understood John Little is in charge but he is out today it’s very unfortunate that no one else in any of the welllife network is able to assist me or can point me into the right direction when I needed this information today

The worst place you can go to for mental health care. The therapist Sean I had there was nice but he had no helpful advice to give and no coping skills. The psychiatrists are the worst. I had Dr. Emery as the first one. She insisted I was fine, meanwhile I ended up going to CPEP that then transferred me to South Oaks. Then I was given a new psychiatrist when I got out Roan Forgie. He was even worse than Emery. He made comments about my weight and how big I was, and how I need to exercise. Does he not know what psychiatric medication does, most cause weight gain. When my bipolar mania was going out of control, he completely normalized it and did nothing to help it. He just gave me Xanax to sedate me because he didn’t know what else to do. Even my therapist as dumb as he was encouraged me to switch and I switched to Jannet. She was the best out of a bad bunch. The first meeting with her, she was rude and out of line. The only way to make her happy and have her be nice to you was to dress up in nice clothes. Also Roan only tested my Lithium level one time I was with him. Even Jannet knew I needed to be checked and my Lithium level was dangerously low and it was a huge reason why my mood was unstable. But New Horizons dropped the ball. I contacted my therapist and asked him about the blood work and they said they hadn’t got it. So then he emailed Jean from medical records and she didn’t respond plus never tried to get my results. I took it upon myself to get them and I saw my number was way too low. What if I was in Lithium toxicity? If I didn’t fight for the results, they would have let it sit. That was the last straw for me. I now have a new care team and they have been wonderful. I am now on all weight neutral medication and I was able to lose the weight and I’m losing even more, so to Roan who made his comments, joke is on him. I also got my friend I met in group therapy out to, she now sees the same therapist as me and is much happier being away from this horrible place. If I could give it zero stars I would. Three years of horrible patient care.

The best case management I've worked with my experience comes from utica ny

Here's the thing, you don't provide excellent care. You provide misery, suffering , your hospital is gross, your emergency department is really really gross.. your 4400 floor is a death sentence. You leave a patient in there without a healthcare proxy battling back and forth with staff , your doctors are liars, your nurses are liars health proxies voided( I have my copy Chris)because you were called out for not doing a UTI test for 2 days. You've made this family suffer. You ignore for 3 weeks, want to talk now. NY DEPARTMENT OF HEALTH , does my talking for me now. you post up generic responses on the reviews to try to smooth it over. I already addressed it five times with your hospital on the inside, now the state can take care of it and the proof's definitely my corner .My turn..

🎬📣FCS League Qualification A+ Grade Quality Family Care , Pattient Care 1-24 Disability Act and other legislations coordinated Ie Thrive 10 yr. Celebrant Most incorporating community services Resources into DSS Emergency Housing / Sober Housing Services Spa Applications Scatt applications Emergency Response Services SRI 👆🏻OMH Month Salute 🫡

Our daughter asked us if we could take her to the doctor because she had a fever and was inconsolable. Physician Victoria Ditramontos asked my husband why he brought her, and he said that she has a fever and asked if he could take her. Her response to that was "Well you're the parent, not her" And yes my daughter tested positive for the flu, so maybe it's a good thing she asked to go And maybe just be a doctor, not a family counselor. My kids listen to their bodies and they are not "stepping all over us" if they ask to be taken to the doctor

This place does not protect you from abuse and my providers let down this place is a fraud and severe infringement of automony and mental state. This Therapy is coerced and used for torment, control, punishment and not help at all. I lost my father and I may be quitting because this is supposed to be help- voluntarily not to be used as torture and torment I'm supposed to trust this place for help but it seems to me there's another therapist by the name of Jessica my mother sees who's continuously to cause me problems and does not even know me when I'm seeing my own separate counselor causing relationships issues with my mother she does not understand me doesn't know me and I am all alone in this matter and counselors are used for harm

When it comes to the counselor’s, they are fantastic. You can tell that they are really truly in it to win it so to speak they really are trying to help people when it comes to the doctors. The jury is still out…:. One of the doctors they are very kind hearted soft-spoken woman, but she refers back to the main doctor on every single thing which also takes extra time so if you need to go in for something you have to see her and then she has to go through him and because he doesn’t see many patients, he really doesn’t understand what’s happening And if he does, then that means that they’re not doing a good job… I have been sent back to my primary care multiple times have multiple tests still in withdrawal every single day and they know it and don’t seem to care…. Going back to my primary care multiple times and even my primary care does not understand what they are doing at that facility adding in multiple medication’s and meanwhile still every single day having to go through hell…. After 20 years of sobriety

Oh boy. Where to start. Upon triage, nurse was cold and in-sympathetic. Like I was interrupting her free time, kudos to you for being awesome. Placed in a room for 6 hours and forgotten. In the mean time found a patients phone in the bathroom who had left hours prior. There were abandoned food trays in the lobby from breakfast still there at 8pm. Staff was short in person and attitude. Watchers were not pleasant and were openly expressing hoping to leave. Asked for juice from watcher, was told you’ll get what you get. I believe it was prune juice or some sort of substance splattered on the ceiling. PSA was very nice and was apologetic towards the expression of allll this said. I would never bring family or a kid to this place. Do the drive to Syracuse, bc ogdensburg ain’t it.

As someone who has been a client and patient of VCS since 2019 or so, my experience and input comes after several years and multiple different interactions. When I first came seeking help for mental health, I got it, yet as time went by it felt like pulling teeth just to either get in touch with someone or to get on the same page as someone. I truly regret having to write this review, but I'm left with no choice. I truly hope they improve before it is too late. I just can't hold my tongue about this any further.

My counselor cancels on me at least twice a month, the reception office is totally unavailable for hours during the day so it makes it impossible to call and schedule/reschedule/cancel appointments. If reception doesn’t answer my phone calls when I need to cancel an appointment, I better not have a bill for a no-show.

I love reach and save my life. When you really want it, it will work. That's all? I could say if you really want to get better. You will get better. With God and reach help, I had received all the medical care and Therapy that I mean it.I'm truly grateful if you really want it Which is the place to be god bless

The providers are so nice and lovely but the receptionists??? DISGUSTING. ABSOLUTELY DISGUSTING. You are the first point of contact and to speak to patients like they don’t matter is insane. I am overly upset with the interaction i had.

Dr. Abel Infante is the best doctor I’ve had. He is thorough and really listens to the patient’s concerns. Genuinely takes his time with each patient and discusses previous / current visits with detail.

Horrible experience, poor client customer service. Initial phone call to inquire about services was scary but decided to give them another shot. Should have gone on my first instinct amd saved the headache. Impossible to schedule an appointment and when I was finally able to the first one was double booked (in the paperwork you sign they say they dont double book!) and then after finally getting 1 appointment the next one gets booked and then they cancel on me 24 hrs notice they didn't realize they were closed that day. Thought therapy was supposed to be helpful not cause More stress

Horrible experience, poor client customer service. Initial phone call to inquire about services was scary but decided to give them another shot. Should have gone on my first instinct amd saved the headache. Impossible to schedule an appointment and when I was finally able to the first one was double booked (in the paperwork you sign they say they dont double book!) and then after finally getting 1 appointment the next one gets booked and then they cancel on me 24 hrs notice they didn't realize they were closed that day. Thought therapy was supposed to be helpful not cause More stress

Zero stars. I went there in an ambulance and they tried telling me at midnight when they decided to discharge me that there's are no more same day Medicaid ride which is a straight out lie, and we're not trying to put in for one for me so I would have had to walk twelve miles home in the middle of the night. Luckily I had my mother calling the hospital to advocate for me because they were just treating me rudely and rushing me out the door without even doing anything. Worst hospital experience I've ever had. I have half a mind to file a lawsuit against them for neglecting to treat me. they didn't even refer me to see a gastro doctor or anything when I went there with stomach pain and vomiting.