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I have to say every time I call the Family counseling center, I have to say that Seneca( I hope I’m spelling her name right) has always advocated for me. She has helped me in many different situations and has resolved issues that were taking a long time when I would speak to others. She’s very caring, takes the time to really listen, and makes sure to do everything in her power to resolve an issue or get the patient a call back. I have to say that she is one of the most genuine ladies that work at the front desk and I appreciate everything she has done for me in the past and going forward! You can honestly tell she truly loves her job and helping those in need!!!!!

I want to thanks most of the services and people that work at this campus for your dedicated work ethics and compassionate service for quality care for myself and my other fellow veterans.

I had been struggling with a debilitating fear of flying for the better part of a decade, one session with Dr. Fernandez was enough to give me the tools and resources to get back in the air. I'm incredibly grateful, I was able to finally enjoy the European summer vacation I've dreamed of for years. Thank you!

Wish I could give it a 0 this hospital is so bad that we have a lawsuit and come in not pretty kids in here please it is not safe at all after watching children of darkness I’m traumatized

if i could rate zero i would. i went here as a child. i think 2018. i have been diagnosed with complex ptsd and DID now. this place ruined me. i was in isolation for weeks at a time. i was sat on. i was hit. i was spit on. i was sexually abused.

Risewell states, that they care about families. But in my experience that is far from the truth. They have been barring me from living with my wife of twenty years for the past eight years. I lived with my wife of twenty years for 7 years under Risewell before my wife and I separated for a year. I always paid the rent on time when I lived there and never caused any trouble. My wife and I have been renunited since 2018. Since that time I have had to live apart from my wife. Because Risewell is refusing to allow us to live together. My wife always pays her rent on time and the two of us have been practically begging Risewell to let me move back in. They have been keeping us apart for 7yrs. When they say that they care about families they're a bunch of liars. I have had to move back in with my parents and my parents are elderly and don't really have alot of room in their house. My father has Alzheimer's and has health care workers coming to their house pretty often. My brother lives with my parents also and my mom would like more space to herself. What's your reason for keeping a happily married couple apart Risewell. You should be ashamed of yourselves. Peter Winston

Have an adult child with a disability please sign her or him up, great for social skills, outings is enough staff to supervise, weekend respite to give parents a break

Fantastic care!! After struggling and trying to find help for years I found Harmonia. I cannot say enough about the collaborative care that brings the prescriber and counselor together to provide precise care. Tammy is so welcoming, like getting together with an old friend and she has such knowledge and insight. Every tool, response she offers after carefully listening is spot on. I am the healthiest I have ever been and thanks to the help I have received I will be able to maintain this level of great health. I am so grateful that we have Harmonia Collaborative Care right here in WNY.

While visiting relatives for the holidays, I fell on the stairs and injured several areas of my body. Besides several contusions, I fractured my arm, in the wrist area, and caused a head injury. I checked published ratings before choosing where to go, and almost decided against going to UPMC Chautauqua; however, I’m so glad I ignored the negative comments! From the minute I walked in, until the minute I left, I was treated with the upmost kindness and extraordinary professionalism. From the triage nurse to the x-ray technicians, nurses and doctor, I knew I was receiving excellent medical attention. I certainly appreciated the care given to me.

Acouple good o nes the rest are terrible .u nproffessional and "ratchet as hell. No compassion whats so ever.they seem upset as if theyre are mad thay they have to help people.Dont understand why they have unqualified workers,workering with poeple with mental health illnesses.SMH.

The nurse here needs changed. Givin a script to “help” with bipolar, which found out it makes your anxiety even worse. He switches meds without slowly taking you off old ones ,which leads to TERRIBLE side effects. His answer to all problems is only to perscribe pills if its fda approved. However it can be fda approved all it wants but if you’re not informing the client about its side effects then you’re not doing your job. The counselors are great, but there nursing staff is horrible.. ended up in er room after an abrupt change in medication. Called the nurse the next day and was told to continue taking the meds because there is no side effect that makes your heart race or palpitate... the side effect that made that happen was the anxiety the meds gave me which led to the heart problems. Anxiety was listed as one of the main side effects so theres zero excuses for his performance. Really a bad move, and now for the past 10 days my life has been in withdrawal hell. Thanks for nothing. Had zero rapport with the nurse, he seemed to want to just shuffle people in and out of the office. Rinse and repeat. Don’t go here for meds.

Well I came here to this clinic to support a family member who seek their professional mental health: I never had any issues with the staff they were helpful and caring and never gave me reasons not to accompany my family member. I appreciate how the therapist helped with coping mechanisms to improve my family member anxiety and anger. This clinic helped far more than i expected. Treatment success depends if the patient has the time and effort to work through their issues and if they really want to get better.

Ladies at the desk are mostly helpful And I like my therapist.

Better than expected. For the most part the staff has been professional, helpful and kind.You first go through a 10 minute phone interview where your diagnosis and insurance/payment info is verified.

They constantly canceled and rescheduled my appointments. When I finally showed up in person before one of their reschedules, my therapist wasn’t even there. Then they had the nerve to threaten to close my case if I “didn’t attend,” even though THEY were the ones canceling on me over and over again. My previous therapist was completely useless. She barely spoke and did nothing except repeat back what I said instead of offering any real help, guidance, or support. This is hands down the worst mental health service I have ever dealt with. It was disorganized, dishonest, and showed zero care for patients. The ONLY good thing about this place was the receptionist in the waiting room. They were genuinely kind and sweet people and the only decent ones in that entire building, if I’m being completely honest. If you actually need help, do NOT come here. Do not bring your child here either. If you are looking for real or even halfway decent care, this is absolutely not the place.

This is a safe sanctuary where I did not want to go. I went in and felt cautious, but was welcomed with open arms. I was treated with respect even when I felt I did not deserve it. My counselor Lora believed in me and saved me when I was at the lowest point of my life. She showed me a sort of compassion and understanding that I never knew possible and believed in me when no one else did. It saved my life and pushed me to be a better man. I will be grateful for all eternity.

I waited about a month to meet with a psychiatric ( life coach) a month! took a 45 minute bus ride there. When I walked in! young lady simply said ohhhh she called in sick! that's it! another front desk lady screamed rudely YOU should have gotten a text! That's it! I was looking forward all month and preparing for this appointment! People get sick and it's part of life but the front desk People should NOT be dealing with mental health patients like that! are you kidding me? No apologies from anyone higher up to me! Ashley called and no apologies! She simply said ok you wanna be discharged? Disgusting! The only person to reach out with an apology was my therapist Tiffany! an intern still in college who is leaving there in a few months! Great way to run a mental health facility! I know this is a was a bad experience and this is a bad review! which they deserve! but my way of thinking is hopefully!!! this won't happen to any patient in the future by people seeing this! its Disgraceful to me people running a mental health facility! Running in like this.

It's a mental hospital, shelter, and rehab all in one. The food is horrible and the staff doesn't make the stay there any better. The nurses are the only nice people with the exception of a few counselors. Overall, I would NEVER recommend this place to anyone.