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This place is absolutely dangerous and negligent and I didn't think it could get worse than Essentia Health, but it does! I have been dealing with Seratonin Syndrome (A dangerous and life altering syndrome) for a month now and it is crucial I see someone because I am not getting any better. Today they call and say my doctor is out until the end of the week and I can't be seen! This same doctor also told me to go to the ER for my seratonin syndrome, not by calling me like any sane person would do for a medical emergency, but by sending me a message on their broken portal that didn't even have messaging at the time due to switching to a new system! He is chronically unaware and that is dangerous. If you care about the health and safety of your loved ones never, ever bring them here. I have never ever felt safe here, not even once.

I've been going here since I was 14, and i wouldn't recommend anywhere else. The psychiatrists and psychologists listen well. I go to trauma therapy here and honestly it's been the best decision I've ever made. The place is always clean, the environment isn't overwhelming. The staff at the desks are always pleasant to deal with. It's just a nice place to go for my mental health needs.

No longer a safe place for LGBT or immigrants. Rumor from multiple sources, is that if push came to shove, they would be the neighbors that turn Anne Frank in. They have shifted to be profit focused instead of compassionate care. Run. Go anywhere else. I say this as someone that has used their services off and on for over 20 years and I used to trust them without question. They are not what they used to be. They talk the talk but absolutely no longer walk the walk.

Now I see why you guys have 2.9 stars you do not care about Your clients when it comes to their mental health. I had an appointment that was canceled then was told I would get a call back to schedule never did when I called back I’m being told to call my insurance to find a new provider all because my clinician got sick on the day of my appointment had to cancel, which is totally understood but now I have to do the legwork to find a completely different clinic that takes my insurance do their intake and then get an appointment. This is nonsense I have worked in the mental health field previously I have never done a client and that such matter I have always gone above and beyond, especially if it was something like a clinician being sick and the clients appointment being canceled you need to get it together.

Supposed to be trauma informed, but sends lawyers after low income families for not paying bills, instead of attempting to reach out to emergency contacts to get the new phone number. They used to be a good company, but after being purchased by new owners a few years ago, it has switched to being about profits and not about client care. Many of the good employees have even fled the company. If you value your mental health, go anywhere else.

They don't realize how much hurt they're doing and have done!! Very much so seriousness here you guys failed constantly and now I get the backlash, HRA, Grand Properties, and Northland counseling up to the dang Grace House! Especially Northland Counseling and Grand Properties!! I will do what I can to tell my story and help change things! Itasca County is Horrible and needs change in big ways!!

They don't realize how much hurt they're doing and have done!! Very much so seriousness here you guys failed constantly and now I get the backlash, HRA, Grand Properties, and Northland counseling up to the dang Grace House! Especially Northland Counseling and Grand Properties!! I will do what I can to tell my story and help change things! Itasca County is Horrible and needs change in big ways!!

Practitioners in the SUD program failed to discern that my husband's alcoholism was secondary to an untreated mood disorder. Once he started treatment, he started wearing all-black, began cycling between explosive anger and sleeping a lot, he's been sleeping on the floor apart from me for months (most bizarrely), and he now casually tells me he hates me besides a breakdown in communication over basic topics. I was on crutches when my husband's behavior radically changed. There is zero family systems theory used during treatment. Alluma turned my husband into an angry, dry drunk without teaching coping skills to function or heal the family together.

I.

If I could give 0 stars I would.. been on the waiting list for months and was conned into doing mental health here instead of secure based where I was going because it would "help get me a caseworker" I got my rule 79 done but had been at the "top of the waiting list" since at least early December and the wait for the top of the list was another 3 to 6 months and I did not need to be seen by a Scott county mental health provider to receive case management. I would have been better off staying with my previous provider. Not to mention getting anyone on the phone has been its own nightmare. Scott county as a whole needs help. Doesn't matter what department they are apart of if it's Scott county I can guarantee there's rarely anyone in the offices from probation officers to the mental health your just a name on a paper waiting for someone to do something with you

They sucked so bad. I'm 13 and just got out a while ago and when I got there. I was stripped naked by a nurse with a man in the room behind a very thin curtain with a grown man standing in the corner watching. After they gave me my uniform and put me in a prison looking room with a camera recording me in the corner. I sat in that room for three days because I was scared and refusing to eat. As a very unsensitive person, I was crying daily and terrified. When they put me out in the general, it got a little better. But they wouldn't let me have a pencil without being hovered over and they treated patients like animals. I was still being recorded in my room and I was scared constantly. The staff ignored most of the patients needs and were emotionless. They treated us like we were all psychos that need to be locked away forever. I was put in there with like 40 or 50 year old's. It was awful and I'm still shocked.

TERRIBLE!!! EXTREMELY UNPROFESSIONAL, ABUSIVE TOWARDS CLIENTS IN EVERY FORM, SLANDEROUS AND UNHEALTHY--WAS PREMATURELY DISCHARGED TO THE STREETS IN THE DEAD OF WINTER--DO NOT GO HERE!!!

I feel like the addiction counselors have not helped our family they only tore us appart and they actually offered my boyfriend to move in with a female, they haven’t provided support for me as someone living with a person with addiction and how to guide me through this and support for us as a family has not been there and left me high and dry. Very disappointed. Multiple times I’ve reached out for help and let them know what’s going on they give the addict Pat on the back and sorry this is going on without taking accountability for any actions or consequences

9 months later I am editing this review to inform everyone how horrible this facility is! MY DAUGHTER!!!! who we trusted with these people failed to inform us that she had FAS (fetal alcohol syndrome) we where told time and time again that they couldn't preform this test! We where told that it wasn't an option! 9 months later My daughter has been in juvenile corrections! she now has three counts of domestic assault charges on me and my wife! only to find out that my daughter already was tested by this facility! THEY KNEW!!!! and yet as you will read in my review how they dropped my daughter off in an ER and washed their hands of her! My wife and I could have done things differently if these so called professionals that we trusted our child with would have done their job! Things could have been so different! My daughter was failed by this system! How can you trust a facility that will lie to you of treatment, leave your child in an ER and tell the parent sorry its your problem! BEWARE THEY RUIN YOUR CHILDS LIFE AND DISTORYS FAMILIES!!!!!

Be careful with sending your kids here. They are claiming my daughter is very aggressive, but at daycare and at school and at home she is not like this. Daycare has actually been talking about how much she has improved on her listening and following direction skills. They say she needs 1:1 support because she is so aggressive which is concerning to me why she is only aggressive at Fraser. What is happening to my daughter there that she feel she needs to defend herself in an aggressive way. She is only 5 and an overall kind and loving individual. Not only were we on the waiting list for almost a year it took them a good amount of time to let us know about this so called aggression. And when they did finally tell us about it, it was to the point where they said they were removing her from the program. They need more communication.

I have never felt as unheard as I did here. Do not take your children here, they will not receive the help they deserve and they'll not be capable of telling you how much harm this place causes until they're adults. Please, if you want to get help for them or yourself, it isn't anywhere to be found at Solutions. Go somewhere else and save yourself the time, energy, and money.

My husband passed away from cancer I tried dealing with his passing but needed help I was admitted to the crisis center the staff showed nothing but compassion and caring horizon homes staff rockkkkkk 10 thumbs up ❤️ 😍 💖 Love you all keep up the amazing job.

There are some serious systemic issues at this treatment center, but I do believe that there are some very competent and caring individuals working for them. I had an extremely negative experience in November of 2024 due to staff and personal negligence, and I had to seek extensive treatment to heal from what happened during my stay there. Pros, however, are that there are now private rooms at the crisis center that aren't shared with people known to be criminally violent or dangerous, and you are allowed to get snacks for yourself whenever you like at the crisis center. I will not be returning to Woodland Centers for any treatment again.