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Christine the nurse is absolutely the rudest person there no compassion at all. She’s on a power trip and will discharge you the second anything doesn’t go her way. Everyone else is amazing especially Josh very hard worker and very kind and compassionate.

Worst experience I’ve ever had the staff. Nurse was very disrespectful to me very awful. She traumatized me badly. I tried to talk to staff and her and she just will not listen and felt like no staff believe me or anything. They told me that I couldn’t talk to one staff because me and her got close and they said that I couldn’t talk to her anymore awful experience just awful and they’re gonna kick me out I think on Thursday last Thursday Something really petty and stupid and it wasn’t even true and I had to abruptly leave because I was mentally sick there

I am going to put an honest review here because I couldn’t find one personally. At Hiawatha Hall, it is hard to find a staff member that acts professionally and/or understands what’s truly going on. During my stay here, I had to pay for my own food (outside of dinner), my own personal hygiene items, and anything extra I needed. They do not share their wifi password(s), so if you don’t have mobile data, good luck completing anything personal online. There isn’t a whole lot of structure either. There are three scheduled groups, one in the morning, one around noon, and one right after dinner. If you ask a question about visiting hours, you won’t get a straight answer (I found that it’s best from 1pm-5pm). You are allowed to leave after you “level up”, but again on limited hours and only specific times during the day. While I was in treatment at this facility, there was an incident with another client. This client had an outburst and destroyed property and harmed themselves. The staff swept this under the rug and there were no repercussions for this client due to their actions. After myself and the other clients voiced our concerns about our personal safety having this client still around, the staff member made inappropriate jokes trying to disregard our concerns and lighten the mood. Overall, I do not see how this specific home can assist one's mental well being and I would recommend finding treatment elsewhere if you truly want any hope of getting better.

One star: bad tennants, both genders, they stink, and are rude.

Range Treatment Center is definitely the place to go to on the Iron Range for inpatient treatment! I am even extremely impressed with how well they immediately accommodated my food allergies! Being able to eat properly definitely makes a difference in how much someone recovers after addiction! The staff here is amazing & the facility being nonprofit makes it obvious to how they do everything that they can to help each & every person who comes in! Being a smaller facility it's easier for them to be more focused on each person's plan for successful rehabilitation! I am very pleased with this place & absolutely recommend it to anyone that is in need of this kind of assistance to help make life better for themselves! I originally went to another place but ended up transferring to Range. THANK YOU VERY MUCH TO THE STAFF & COUNSELORS HERE! I APPRECIATE EVERYTHING! I definitely look forward to continuing with outpatient programming & the future I have ahead of me because of your time & effort!

I would not recommend unless you want to feel like a kid. When you call the billing department, no one ever answers so you have to leave a message. You may get a call back the next day. When they do call back they treat you like a child. I received a callback from a randy who was very condescending with a who cares attitude. I wanted to know about a bill I received. I guess I was asking too many questions or Ibwas taking up too much of her time. I decided to call back another day and to my surprise someone, a different person actually picked up.The person who picked up was very nice and took her time explaining the charges and why they were that much. I look forward to speaking with her again if I have any other questions.

They are not 4.4 I give them a half the star they don't help their clients I've had eight different case managers in 7 years and I only fired one if you can help it don't go through this company. I just noticed the almost five-star rating is only because employees are putting five stars in comments if you look at the client comments it's pissed for

honestly don’t recommend, I got hung up on. Called back, finally talked to someone and they were just kind of rude. You’d think for a MENTAL health place they’d want to help, but didn’t sound that way at all.

Been trying to make an appointment for my son since October of last year. Have talked to three different people on three separate days all of which said they would get back to me when an appointment opens up. All three of them have told me the same thing still have no appointment set up. The staff does not communicate to one another. And they're sending me voicemails at 6:00 and 7:00 p.m. but when I call them in the morning nobody answers or if you're lucky after waiting on hold for 20 to 30 minutes they'll hang up on you.

DON'T WASTE YOUR TIME OR MONEY GOING TO MHS!

PROS: comfy beds, single rooms, hot breakfast on weekdays, 3 meals/day made for you,smoking patio, near parks with a lake and a creek & trails, close to smoke shops and walgreens, a good thrift store, freedom to leave 2x /week after a certain amount of time for 4 hours, allowed to go on walks , meditation groups, lots of bathrooms, allowed to keep food in fridges, locked locker, they have a housing specialist visit, diagnostic assessments, therapy(quality varies) psychiatry(alum is great, you dont need an appointment) friendly and caring staff (mostly)

Everyone I've spoken to over the phone has been very unprofessional and hesitant as in they may not know what they're doing. With that being said, it makes me believe the turnover is high and/or they have inexperienced staff. You cannot speak to anyone at the front desk after a certain time of day rather, you check in on an iPad. It is not a calm environment in a waiting room full of other patients who are talking loudly on their phones or to each other. I was told initially that I would be able to meet with a phycologist and that my visits were covered by insurance. That was partially true. Insurance covered part of my visits but I didn't see a phycologist. Now I'm left with a hefty debt to pay, the same issues I had going in with and a bad taste in my mouth from this company and staff. I'm in the same boat again but different lake to swim in. Now I know why they only have 3.5 stars, thank for nothing.

The Dr i have is amazing. It would be nice to be able to get through on the phones though. If you have an emergency no use calling. It would be helpful to have more than 1 person working phones/front desk

So, i completed 2 stays at this location previously. The first time it was late 90s and it was called Charter.i did 42 day program, i wasn't court ordered and the place was nice. I came back around 02 or 03 ish and they'd become New beginnings, completed a 28 day stay, both of these were Co Ed treatment. I was there again November of 2024, wasnt bad, but I noticed areas where there were cut backs, focusing on profit but they did have a new Rec building for activities. It's no longer co ed but I think that's important and should be that way for treatment. Anyway I lasted 5 days and left. I left for a combination of reasons but the 1st reason was a big one that was not ok and a total violation of ethics and I'm sure policy. Apon arrival you go through an admissions process where paperwork and questions and all those things take place, then there's staff that'll go through your things, checking what's approved, unapproved, considered contraband, medications, phone, gadgets, ect... they took some things to be placed in the counselors office, have me other stuff and made me aware of what's ok, what id need to ask, what stuff isn't allowed. I signed acknowledging i was informed. Place my stuff on a cart and led to my room. Roommate was asleep so I stayed up a couple hours and did nothing, with same staff that admitted me

Aside from a few key staff members who TRULY care, this place is a JOKE. You're a source of Federal funds and not much else. The administration cares more about petty rule enforcement than actually helping you. Night staff can be found snoring away. Policy is dictated based on which power-tripper is working. WORST IRTS I have been to. The night Supervisor has no business being around Vulnerable Adults. The groups are ridiculous. It's 2 hots and a worn cot at best. Seek help elsewhere.

My son's therapist wrote in his record that I was a woman of low intelligence.

Staff pick favorites and are awful at conflict resolution. Great program but staff is 50/50

ig- coming from a previous resident - my stay was okay. i left with $1,000. the food is very fattening came there 140lbs left 185lbs. the rules are annoying because they change ALL the time! the horses are rugged and depressing. some of the residents that come there should be in juvie not placement. would not recommend for behavior issues. i was there for 16 months🫠. anyways picture of me and my horse now.