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I was admitted here 7 times this last year. I really enjoyed the 10 minutes of outdoortime. I got banged out the activity leader, he had a nice smaile. I would sometimes escape with a couple others but it was chill. I think the tards yearn for freedom. I smelled a weak flavoring of Tylenol pills in my steak. Still haven't gotten my illness restored at this point. Also the profits on my thing where full cash back.

Avoid at ALL COST I was told i was given a referral to this location and no call, so i called in and was giving a run around answer. Then they FORCE you to have medical ins. I refuse to pay for health ins. scams and even offered upfront payments and its not acceptable. Dont waste your time or mental state here

My sentiments are the same as other reviews. I find it was a lack of communication and empathy. My child had a counselor who claim but be sympathetic towards our situation, but I found myself battling odds with her firm time to time and her dismissiveness towards me and the way she would speak to me at times I wasn’t not going to tolerate any longer. So she closed my kids case. I will not recommend this place to anyone for therapy for their children. This psych doc was never available no one answers the phone there.

Worst experience of my life. They literally lied and changed their diagnosis to benefit them. Would not recommend this place to my worst enemy. They literally ruined my life because of their lies. If you can get mental health help or counseling service anywhere but here i would highly recommend anywhere but here. They are very rude and only want control over people. DO NOT GO HERE AT ALL COSTS.

I visited this location only once, and unfortunately it was a very negative experience. During our first visit, the receptionist assured us that our insurance would fully cover the cost of treatment. As it later turned out, that was not true. My child was placed in an online group therapy session with approximately 10–12 participants and barely had a chance to speak. Despite this, we received a bill for nearly $500. After that first session, I personally called to express my dissatisfaction and clearly stated that we did not wish to continue with the therapy. Despite this, I am still receiving additional bills. I seriously question whether these practices are even legal. Instead of genuinely helping people who are seeking support, this organization appears to focus on charging excessive fees. I believe more people should be informed about these kinds of practices through social media and other public platforms, so others do not find themselves in the same situation. I feel misled and cannot recommend this location.

I am so grateful for such thoughtful providers. I have been in mental health treatment for anxiety and depression since I was 9 years old but never really felt like I’d gained much from therapy and medication. Insurance requirements meant that at 38, I’d be covered if I went to the Center for both my providers (therapy & medication). I am seeing Jodi for medication and Abby for therapy, and both are really great. Jodi listened really well and helped me sort my thoughts because I didn't even know where to begin. She explained to me that I’ve been battling undiagnosed ADHD, and as she explained further, suddenly the last 30 years of my life made much more sense. Treating my ADHD is resolving depression and anxiety, eliminating the need for medications and improving my overall well-being. I can’t be more thankful for them. Abby is the first therapist I’ve gone to who actively helps me challenge myself. Too many therapists just sit and validate without providing much external feedback. Abby does both - she’s validating but honest. Thank you so much!

If I could give zero stars I would. Do not trust this place with your mental health it was a horrible experience that negatively impacted my mental health(the one thing they were supposed to help me with) DO NOT waist your time, money and mental health with this place. The most disorganized company I have ever dealt with. I would recommend LifeStance Health Illinois, they have been a million times better as they are professional, organized, clean, inviting and actually care about you and your mental health. Vivia tries to trap you in by only giving you enough meds until your next visit and then fights with your insurance company as your insurance company will not allow this type of shady sales practice. Vivia should be ashamed to call themselves a mental health provider

My experience has been mixed. Was this agency as adolescent from 2005 - 2009 and came back to agency in 2015. It took awhile and lot hurt from previous clinicians to find the one I currently have now. It also took awhile for him to earn my trust.

The receptionist loudly argues with patients on the phone telling them the doctor will not refill their prescription because they missed appointments. They won’t refill your maintenance medications if they dont get their money. Greedy business practices

Not sure where to start. Went in on my own 4-4-2022 got covid from staff member along with most of the other clients there. Was sent home 4-22-2022 because of covid. Was told I could return after I got a quarantine letter from Champaign Co health department. I still had 12 days of rehab left that I wanted to complete. They tried to bill my insurance company for the whole program that I didn't even complete yet. Took them 30 days to take me back in. Went back 5-22-2022 was there almost 24 hours and was pulled into finance office and was told I needed to pay an additional $ 85.00 a day for the next 12 days. Here's what I did in less then 24 hrs I was there. Ate 3 meals food was good. Watched 3 movies breakfast club 16 candles and one more comedy movie. Slept for a good 8 hours had a 45 min food class on portions of food we should eat that was the third time I had seen it. Had 2 in house meetings. Played a group game of jeopardy and finally colored on a piece of paper for 45 min. My first visit it took a week and a half to see a counselor. The men and women were on separate floors and weren't aloud to talk or even look at each other. The staff is so little when I returned they had men and women living on the same floor. Staff is so little they really had no educational classes to give. Seemed to just have enough staff to sit behind a desk and babysit. I left 5-23-2022 less than 24 hours. They asked why. My response was im not paying more because you promised I could come back and finish the program. And even if I didn't have to pay more I'm not here to watch movies and play games all day. There response to everything is sorry we're understaffed. To find out my insurance approved me to be there and that Rosecrance didn't know how to bill them. I really hope my insurance doesn't ever pay them. I think insurance companies need to go see what they are paying for. I would never recommend Rosecrance in Champaign Illinois to anyone including any insurance company to pay for it. And yes it's like jail. Thanks to all who tried their hardest to help me there. Pray for me to stay sober I did learn to go to AA and get a sponsor which I did. The one star 🌟 is for the food. Thanks all.

Five stars all the way to your Chicago staff and team!!! My family member (who is new to the program) is really grateful for the kindness, help and resources he has received from your staff. You can tell this staff truly cares about making a difference because they are respectful to the people who most need their services

Since Covid does it make sense to pay government workers if they never at work or answer the IDHS/ IDES phone lines. We are wasting money people.

My therapist never understood where I was coming from. I constantly had to over explain myself just to still feel misunderstood. Don’t recommend.

Sat there waiting on the “on call” psychiatrist to respond for hours on end. Not a place to come when you’re mentally broken, will only make your experience worse.

Office can't answer phone. When I call, I am present. When you have to leave a voicemail for them to call back, I may not be available. I just had a simple question about insurance that is very consequential and time sensitive for me. But they're too busy. Hmm, what a way to treat the mentally ill. Don't pay attention to them!

It’s finally time to say goodbye to Shawnee healthcare in Murphysboro. Customer service is incredibly poor. I have had people that were seen before me because they did not speak English and the bilingual employee was the next one available, so that person got a cut in front of me. Why should I be forced to wait longer because the person behind me couldn’t speak English? Today I went in and they wanted the number in my household and my income. They said it was so they could get more federal funding and if I ever lost my insurance, they’d know what sliding scale fee to put me on. That did not make any sense to me and upon further inquiry, I learned that they are trying to get more federal Funding to support the large number of “non-citizens “ coming in for free healthcare.

Fine place, therapists are welcoming. They’re very quick to try and prescribe medication and do not seem to like when youre not interested, overall they’re a little too big on psychiatric treatment before trying other outlets imo. Also, don’t be surprised if your provider is late.

This place should be shut down and I've seen what the Lord God is going to do to these people. They cut one of my medications off abruptly with a plan I never once agreed to. They pumped me full of 6 mg of risperidone within a week of being there when 3 was already hurting me and never even told me the increase.