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Just had a visit with Jessica Oslund and she is the reason for this 1 star review. Went in feeling ill but I guess since I had no fever I was a waste of her time. I left work feeling really light headed and dizzy. Feeling like I did last time I had the flu. With me leaving work I needed a Dr’s note to be excused for my absence at work. She walks in with the nastiest attitude saying “so you’re basically just here for a note? Did you think about taking some Flonase and Zyrtec before calling off work? Because that would get rid of your dizziness.” First of all I didn’t know she knew my body better than me? She also did not evaluate me whatsoever. My vitals were taken by the MA and that was it. Jessica ended the visit by telling me that “everyone in the world has this right now. It’s viral. And everyone is still going to work. “ Jessica if you’re that miserable with your life and your job GO DO SOMETHING ELSE . I dont wish bad upon people but you deserve to lose your job. You have no idea what I I do for a living. So before you go into a patient room judging people maybe just do your job as the “NP” you are and learn some bedside manner.

I had a really frustrating experience here and feel like people should be aware. Before my appointment, I was asked multiple times to provide my insurance. I submitted my Blue Cross Blue Shield information through the portal twice, and when they still said it was missing, I even emailed them a picture of my card. They responded “thank you” and never once mentioned that my insurance was out of network. I went to my appointment assuming everything was fine. Then AFTER my appointment, I get an email saying “sorry, you’ll have to pay $320 because your insurance is out of network” and even said I could cancel the appointment… which had already happened. That is not acceptable. Insurance verification should be handled before the appointment, not after. A $320 bill is not a small mistake, and this could have easily been avoided if they had communicated properly. When I reached out to billing, all I got was a simple “sorry” with no real resolution. Overall, really disappointed with the lack of transparency and communication.

Gateway Foundation in general is very good. But this location was by far more restrictive than their other locations. My husband was there for 28 days. He was only allowed two phone calls a week. Not allowed visits from loved ones. I believe if the patients were allowed more phone privileges and even visits from loved ones, their treatment would go better. Afterall, they should be allowed more support from their loved ones, not just staff and peers at the treatment center. This place can do so much better.

They receptionist who was at 4 today was very rude and impolite. She didn't give me her name, but it was an older lady wearing a pink shirt with black hair. I told her that I didn't have an insurance card cause I had just moved from Wisconsin. She then said who supports you and your child then without ever asking if I was employed. She got mad when I told her I have a job like I wasnt supposed to be working or something. She then threatened to call the police on my 5 year old because she didn't want to sit down? Someone really needs to give her a good talking to because in my 25 years of living I have never been treated that poorly. The dentist and the dental assistant were very nice though.

Called in for living room services because I’m just having a hard time with things that has taken place in my life I agree to let two individuals with wide eyes as if they were on coke and were emotionless, come over to my place I was told I was going to the hospital for food and rest, I was then jumped and man handled by four men and threatened to be shot up with chemicals if I didn’t remove my clothes in front of five men due to false reports made by those 2 individuals I requested copies of the report and I couldn’t believe the lies they checked …all I needed was someone to talk and a ride to the grocery store now I’m having to try to heal over this as well. Do not call this place unless you want to be abused.

I'm just gonna be honest, this place sucks. The therapists are lazy, I had an emdr therapist who gave herself a manicure during my session during covid, a cbt therapist argue with me over a diagnosis, another cbt therapist who calls off at leat 1 or 2 times a month or every other month, plays on her computer and shops on amazon, does arts and crafts during my session, takes phone calls, and text a other clients while in session with me. I've made her aware of how unprofessional it is to not pay attention whe. Your patients are talking especially about traumatic situations and she spun it on me and took no responsibility for her behavior. She makes plans for care in future sessions and never follows through, she discusses how annoyed she is with other patients and I'm wondering what kinds of things she says about her patients when they aren't in session. She's always bringing up that I yelled at her, and just si were clear, in ANY professional mental health practice, none of her actions during session would be considered okay. I met the new primary care Dr on site yesterday and she proceeded to accuse me of using the disability system to my advantage and that there's nothing wrong with me, and I mentioned that I felt she was gaslighting me and she said that alot of the patients here do. SO it's my understanding that you're claiming that all of us who struggle with mental health issues are manipulating you and the system? So we're no longer people with actual feelings and concerns, now we're just a stigmatization of your imagination. When I said that my medical card doesn't pay for good mental healthcare she said it's the biggest insurance in illinois. Gaslighting your patients is what she considers good care? Honey you are sadly mistaken. And no I wouldn't recommend anyone to come here even when I was in crisis you guys stopped me from calling crisis team This place just sucks.

Lack of communication between employees and patients and it shows. Poor management.

I bought my 18 yr old son there to get a mental health evaluation. It was extremely hard for him and me as I had to sign a petition to keep him there so he would not leave and they could treat him. Little did I know that when the SAS person arrived to see my son that a decision was made without my input.

I have been a patient at this practice for two years and have always had a wonderful experience with my provider and with Mala, who was incredibly professional and caring when I first started. However, after a brief hiatus due to an insurance change, I am shocked at how the office culture has declined. I called on January 5th to update my info and was told by Maria there were no openings but that she would notify me of any cancellations. When I followed up on the 20th, Maria was extremely dismissive and acted as if we had never spoken. She then falsely claimed I had canceled an appointment on the 2nd—an appointment I never scheduled—and told me I’d have been seen sooner if I’d kept it. To make matters worse, when I asked if I could speak to Mala she claimed that she was listening to the entire call as a way to intimidate me, then hung up on me when I couldn't immediately commit to a time that conflicted with my work schedule. It is heartbreaking to see a practice I trusted treat long-term patients with such hostility. I hope management addresses Maria's conduct, as patients deserves better.

Not an actual free clinic. They want to charge $300 for a pregnancy test. Better off getting a test from the store !

So after waiting on Perry county counseling for over 6 months and then dragging their ass. They have wasted my time trying to just get an assessment done to get my license reinstated. Plus they refuse to accept my drug treatment completion certificates to count towards it. Which every other state accepts. This place needs to be shut down. Or lose their government funding.

The lobby receptionist needs some people skills an to be more professional the clinic is terrible everybody in their needs more training and the doctors need to stop discriminating they just need to shut this place down

Incompetent.

This is the worst dentist office I’ve ever been to in my life. A male dentist a younger one worked on my #19 tooth. He didn’t remove all of the old filling but said he got the cavity out..he did NOT. I just went to Pekin dental and was told there’s still cavity underneath that old filling. He refused to take another x ray when he should have since it had been months since I had been there. I wouldn’t recommend this dentist at all unless you want shoddy work, rushed, and horrible front desk people who are just blatantly rude and have no respect for people at all. I am considering reporting them and honestly should. He may even be hearing from my lawyer soon.

Briana is extremely incompetent, nasty, rude, doesn't listen well at all, and refused to answer a simple question regarding documents l was trying to submit before my appointment which now l will not schedule after speaking with her!!!!!! When l requested to speak to her manager but instead she decided to hang up 2 times which confirms her RUDENESS unprofessionalism representing Cognitive Clinic horribly. That tells me this is a unethical unprofessional clinic l would never want services from.

Seek help elsewhere, or you stand the chance of feeling worse than where you started. In addition, you will lose months of time that could have been spent somewhere that cares. I was on a wait list for a few months. My first appointment was canceled due to the clinician leaving. They scheduled me with someone new, Laura. I saw her in early December. I actually really liked her. Nearing the end of the appointment, she says "I don't take medicare". They had my insurance the whole time. This should not have been an issue. So, I had to wait again. I met with Christina a month later. I saw her 5 times and never felt comfortable. She was hyper focused on diagnosing me vs working on my present day issues. Issues I truly needed a kind support through at the time. She actually told me talk therapy is not effective. She needed a specific method to help me, thus the need to diagnose. During this time I was set up with the nurse practioner for medication management. The week before the appointment with the NP, I canceled with Christina because I was more anxious working with her than not. I just wanted to reevaluate. Christina sent me an email stating she assumed I no longer wanted to work with her and she would refer me to another therapist. I did not respond because I have mental illness and my anxiety overtook me. I had no idea what to say. She just assumed. I felt like I'd done something wrong trying to take care of myself. Apparently my lack of response was not acceptable, and I was let go. My appointment with the nurse practioner was canceled the day before, and no appointment with a new therapist was ever made. I left a message as soon as I was canceled to reschedule, and nothing. In addition to these issues, I was required to complete intake paperwork four times. The exact same forms for every person they scheduled me with. I have a long history that is very stressful. They need a better system. It completely overwhelmed me to complete my history over and over again. I've worked with the mental health community for many, many years and I have never been so disappointed in an organization. They litterally put my life in danger. I am fortunate that my primary care physician is managing my medication until I find someone. I highly recommend Inizio Counseling for therapy. The only reason I left is my insurance. Whatever you do, don't give up on getting help over these people, and their unprofessional practices.

This is the worst place to have a state rep payee they will not give you the money that is yours at all im begging to get a dollar from them

First phone appointment got cut off halfway through called back to have to schedule a new one then had that phone appointment was on he phone for about 10 minutes before the line went dead kept trying to call back kept getting the voicemail finally left a voicemail it has now been 3 weeks and I've still heard nothing I even called the vandalia office to try to get something set up they said they emailed to have them call and still nothing! THIS IS EXACTLY WHY I HAVE NEVER GOTTEN MENTAL HELP AND NOW WILL CONTINUE TO LIVE WITHOUT IT!