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My mental health nurse practitioner is here and he’s great. I’ve been coming here for many years. They are very efficient and their reception. Staff and secretaries are very friendly. I’ve only been here on an outpatient basis, though.

There’s nurse practitioner at this facility by the name of Marlene Jean. I wish I could give her zero stars but I’ll give her one for the sake of this review. She’s the most inconsiderate and argumentative person I ever met. From the first appointment when I was assigned to her she made it very clear she didn’t want to help me. I showed her my MRI results twice confirming that I have CSF leak, a compressed thecal sac, a bulging disk in my neck, bone spurs from my compressed sac and malchari. I explained to her I’ve had two lumbar puncture procedures which now causes me a lot of back pain. I asked her for a temporary handicap sticker due to all the pain and she denied me because she said my MRI doesn’t say I’m in pain like what??? She questioned me like I was in an interrogation room about MY OWN HEALTH. The absolute worst doctor do not recommend STAY AWAY FROM HER!

I absolutely love this place, my therapist was Stephen Mcgomery and he was an amazing person! He helped me through my bipolar, anxiety and depression! They have great after service care.

Very helpful however does not have any inpatient facilities if that's what you're looking for

This is my first time in treatment for my depression and alcohol use. Brent and Erin did an AMAZING job at breaking through my trauma walls and making things connect in a way that made me understand it and I felt seen, heard, and appreciated while in their presence. This facility has great potential and is great in a lot of areas - however, please, please, PLEASE for the sake of all the current clients, please consider your current staffing levels before accepting more intakes than the staff can handle. Redirect new people if you are too full, all clients suffer when the staff is worn so thin. I will update my review fully once my program is fully completed - but overall this program literally saved my life. I love most of y’all and thank you!!!

No words.... 2021, the location was different... the staff respected you, so you had it for them. Now, I feel worse than I ever did. I am doing individual and refuse to go to another outpatient.

I enjoy going here and I’ve never liked going to doctors offices. Everyone I’ve encountered here from the front desk, the nurses, the assistants, and the doctors have always been very warm, friendly and helpful. Theresa is the best practitioner I’ve ever been to and really happy to have found her here!

I had a very disappointing experience at Orlando Recovery Center, and I would strongly caution others to thoroughly research before choosing this facility. From the beginning, I felt that leadership lacked professionalism and compassion. My interactions with the CEO, Vicki Garner, and Clinical Director Alex Cole were particularly troubling—they came across as dismissive, condescending, and more focused on protecting the facility than addressing patient concerns. One of the most serious issues during my stay was related to medical care. I was given the wrong medication by nursing staff and experienced delays in receiving medications I had already reported at intake. When errors were brought up, the responses felt minimal and did not reflect the level of accountability I expected in a healthcare setting. This raised real concerns about patient safety. The overall environment of the facility also needs improvement. Cleanliness was an issue in several areas, including laundry machines and group rooms. The equipment in the gym was outdated and in poor condition, and many amenities advertised—such as a “gourmet chef”—did not match the reality. Food options were limited, and access to basic items like snacks and beverages was unnecessarily restricted. There were also concerns about organization and structure. Rules were inconsistently enforced by staff, and some behavioral health technicians came across as unprofessional or difficult to approach. Therapy sessions felt generic rather than individualized, and I did not feel like there was a strong focus on personalized recovery plans. Safety was another concern. During my stay, there were multiple altercations between clients, and I did not observe a consistent security presence. This created an uncomfortable and, at times, unsafe atmosphere. Case management appeared overwhelmed, with very high client loads. However, I do want to acknowledge Troy Garric, who stood out as professional, supportive, and genuinely helpful—he was one of the few positives during my experience. Overall, I left feeling that the facility prioritized operations and insurance over patient care and individualized treatment. If you are seeking a recovery center that offers attentive medical care, a clean and supportive environment, and truly personalized therapy, I would recommend carefully considering other options.

The lady at the front desk is so kindhearted and sweet and goes out of her way to help us in every way she possibly can Susan and Shannon are the best therapists around.

Orlando Recovery Village has been a truly positive experience. The environment is welcoming, respectful, and judgment-free, which made it easier to open up and connect with others. The group leaders are compassionate, attentive, and genuinely care about everyone’s well-being. Being able to share experiences and hear from people facing similar challenges helped me feel less alone and more understood. I’ve gained valuable coping strategies, emotional support, and encouragement through every session. I would highly recommend this group to anyone looking for a safe space to talk, heal, and grow emotionally. The staff is awesome.

I don't know what all the hate comments are about but I've been seeing Cassandra and this place has gotten me through some crap man. Cassandra is supportive and helpful! Super responsive when I need her. They've helped me find housing resources all kinds of stuff. Meadowbrook is awesome! Natasha and Lauren have been like family too.

Errol Morrison has been helping myself and my family for several years now through something that would not even seem real to other people but has been beyond real to us! He is amazing. He is kind. He is understanding. He is non-judgmental and he listens to the details! He is a blessing!

Dr. Teresa Hicks is amazing and I would suggest anyone to go here if you are struggling with your mental health she is compassionate, kind, very knowledgeable and has the power to put you at ease at every appointment!

They have a staff that cares and is committed to providing the best health care they can provide. I can’t say enough about Mrs. Kim and Dawn. They are fantastic! They used to have an awesome therapist, Lindsey Marriott, but she left to pursue other ventures.

Questionable integrity of Management and Staff..West Melbourne Counseling Facility does not adhere to it's Mission Statement .SPECIFICALLY of "low cost" and quality of care. **West Melbourne Lifetime Counseling Center is CLOSED after initiated investigation of this business.

I am excited to take this moment to commend several staff members at windmoor Clearwater unit 34. this was my first time in a hospital institution and I was certainly skeptical upon admittance first day or two. I was in this facility, May 26 to June 2 and what I saw there was inspiring. I have never been around a group of people that show such compassion, patience and consideration for others. Ms. Bogumila,Ms Shelley and Ms Aleskandra were absolutely wonderful. Mr. Corey Took time to counsel me individually on my medication when I was weary of how things were going. Dr. Felix has a very straightforward way of doing things which at first made me weary But his advice was sound and straight to the point after I was able to follow the plan given to me Along with Ms Valerie, who explained things with detail and care. Ms Mariam upon her first time meeting me delivered a short conversation to me that Ill remember forever with the sternness and sensitivity of a loving aunt. And Miss Sandy, who sat behind the computer And controlled the unit like The leader of a superhero team. I can’t speak for any other unit But what I saw in unit 34 for the dates mentioned above amazed me and they’ve helped me to be on a better path to deal with my PTSD and bipolar. Sincerely, thank you For not only helping me through this set of circumstances but for leaving an impression on me that helps me to believe in people again.