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I would give ZERO stars if I could. I would absolutely NEVER recommend this practice based on the office staff. The issue is not with the providers. Sadly, poor, disorganized office staff can really, really ruin an experience. One of my children has gone to Devereux since 2019, so we have a long standing relationship with them. It has come to the point where I can no longer be patient with or compassionate towards their lacking. They have been doing business for long enough that they should have figured things out by now. At first, when we went to their Mesa location they were clearly understaffed, but it was fine. However, with the closing of the Mesa office, things haver really gone downhill. In short, is difficult to make appointments with them and they will cancel your appointment without notice. Their billing is disorganized and the patients are blamed for the lacking of the business. Lack of taking responsibility is a gaslighting tool and in a company that masquerades as behavioral health, they should be aware of this and better about taking responsibility. You have to communicate with them on a level that is not fair to expect of a normal, working human, let alone one with a family member who needs behavioral healthcare. The nitty gritty of my frustrations come down to two incidences that ultimately set the stage for this review. We were charged for appointments that did not happen in 2020 (due to the office being closed due to the pandemic-did we really have to cancel appointments when their office was closed?). We had an appointment scheduled a couple of months out and made family travel plans around it. They canceled this appointment and I am beyond upset about it. This canceled appointment is the straw that broke the camel's back for me. Making doctor appointments is difficult enough, driving an hour for doctor appointments and figuring out how to fit that in a schedule when you care for 7 other humans is difficult. Having to deal with an incompetent, money grubbing office staff is more than anyone should have to do. The bill in question has been paid, though I still feel we have been dishonestly charged and I am done. I have a deep amount of compassion for the medical profession. They, like the rest of the world have experienced a great amount of trauma over the past few years. My sister is a physician's assistant, my brother is a doctor, I am related to several other medical professionals. It is not an easy world. However, based on my experiences, I cannot in good faith recommend this practice. This is a real bummer as my child needs care, but the hoops we have to jump through only increase their anxiety and make the issues worse. I will not be taking any of my family members back, unless I have a confirmation that things have changed dramatically AND I cannot in good faith recommend it as a safe place for any other person looking for behavioral healthcare. Find a different practice. It is worth the headache.

Bad appointment service with doctors. Bad attitude from receptionist.

My 8 year old is supposed to be receiving therapy from FSA. They have one therapist with over 70 clients. Half of the appointments have been cancelled and after 4 months of this they called out of the blue and said they couldn't provide therapy anymore. At this point it would have been better to just not have any therapy for my little girl instead of retraumatizing her. Learn to run this business better because you are hurting your clients.

I went through most of the program and found their employees are not there to help you. It is just a job. Could not get settled in with one counselor and they don’t have the time to spend with each person that they need to. It’s like an assembly line Getting people in and out and you spend most of your time in the waiting room. I asked a lot of questions when I was getting treated there and none of them got answered. You watch a lot of videos, but there is no one on one personal Help. I ended up getting counseling at Denova And had a very good experience with them and I am continuing on counseling in my life has made a total change. I would not recommend this program for anyone that is real serious about changing their lives.

I use to receive great care at this location in 2017 but when I tried to come back I was treated very bad the doctor I seen was an older man he was very Disrespectful rude and was actually sick when I seen him he tried to change my meds and give me accessive dose that I'm not use to so I left and will not ever go back there again !!! Joanna tried to help but I decided it's the best decision not to go back !! Joanna is very professional and nice and she knows how to treat people with respect !!!