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I had some panic attacks that led to poor sleep. Which led to poor decision making. Me and my family admitted myself here to see if I could get some help (I needed it).

My son was a patient here . He did his detox treatment (8days) . The hardest part was leaving him. I knew he was gonna be OK and sober when he came home. The staff was amazing on intake I was able to call everyday multiple times a day and check on him. The nurses were friendly and allowed me to ask questions and kept me very informed. He wasnt able to speak to me but they would let him know I had called . We didnt have insurance so it was self pay. When I got him today the nurses hugged him and told him how proud they were of him , completing and finishing out his treatment. He got a certificate of completion. I think we were prouder of that paper than his HS diploma. He gained tools he needed to help him on the road to recovery. It won't be easy, 7OH isn't any easy drug. He would say the beds weren't best, but nothing is as comfortable as home..the food was eeee repetitive everyday. But it was filling. He was invited back to groups , which he said he probably would do and he would actually miss the people there. Addiction is hard, it is not just the person addicted suffering its the family too. I am thankful we found American detox they truly helped my son and got us on the road to recovery. Thank you American detox -

I haven't even gone to this place yet. I have only spoken to a couple people on the phone about setting up services and they were SO KIND! They answered my questions and were so nice. I can't wait to go see them and get the help I need and know I will receive!

They moved me from a Dr to a social worker with out telling me and jacked my billing to self pay and I have insurance. The social worker was nice but not what I went to them for. I had my primary care write my prescriptions. So they took it on themselves to change my status.

In Springbrook, the Horizon unit is boring except for the outings and the pool. We don’t get TV in the Horizon unit but we get to watch movies and the TV is also for groups. When I was in Springbrook, I’ve always wanted to go to either Eden, Morning Glory, or Liberty Bridge because they get computers, they get to watch TV, the groups are better than Horizon groups. When I was on the Acute unit, the groups are the best. My favorite of the groups are RT, OT and then Clinical Therapy (CT). In the Acute unit you can’t go to the lake, the pool, or outings but in the RTF units you can go to the pool, the lake, and outings. Their food is good, I mostly get the regular. Sometimes I get the alternatives too. You don’t get chicken on bone but you still get boneless chicken. I like to go with my therapist to be on my tablet on Monday’s. You can bring your tablet but your therapist has to keep the tablet. I like the Acute staff because when I was in the RTF units, mrs Kayla gives me snacks from the vending machine. In the Acute unit you can’t get TLOAs but In the RTF units, you can get TLOAs. I like TLOAs because you get weekend home visits, outings, and you get to hangout with your caseworker. I had a weekend home visit and I liked it. TLOAs is better than Staying in Springbrook. RTF is better than the Acute unit. I promise you will get snacks from the vending machine. Just ask mrs Kayla as well. I never had visitation in Springbrook before. I still don’t like Springbrook but its not the worst place.

When you call a place 3 times and leave 3 messages about making an appt, and they still never call back….yea, seek help for Loved ones elsewhere bc this place clearly is not there for good.

I started therapy with Mrs. Angella and she was absolutely amazing! I would give 10 STARS if I could. She has helped with coping mechanisms and talked me through so much. I literally did not want to move on to my counselor but I am happy with Leah too. I don’t know what I would do with out them. Thanks for everything you’ve done/doing to help.

Such great folks here. The receptionist desk is full of helpful women, the facility is secure, and well kept with nice decor, both inside and outside. I haven't experienced the adult facilities, but my 8 year old has been seeing a counselor there for play therapy since he was 6, Allycia G, and she is wonderful. Such a blessing to see someone in this field that genuinely loves their job, and is very gifted at it. She has helped him so much, I can't thank her enough. They have been a Godsend. Highly recommend.

Friendly staff that really seem to care about helping you. Good environment and I enjoy the groups. If you want to get clean there there to help you if you're not ready you're wasting everyone's time

I waiting over 75 minutes, with an appointment, not a walk-in, because they double booked, took a new patient over an established one. At that point I inquired about the wait time. They sent in a different NP who essentially told me I had conjunctivitis bc I didn't wash my hands when I changed my contact lenses. I am in healthcare & I am very aware of the value of good hand hygiene. This despite me advising him I was sick the previous weekend (so probably viral). The level of arrogance & lack of empathy was so disappointing. I would not return.

As a parent of a child with significant mental health needs, finding the right care felt overwhelming and honestly terrifying at times. From the moment my child was admitted to Midlands Behavioral Health Hospital, I felt heard, supported, and included in the treatment process. The staff showed genuine compassion not only toward my child, but toward our entire family. The nurses, therapists, physicians, and support staff consistently communicated with us and treated my child with dignity, patience, and kindness during a very difficult season. I could see that they truly cared about helping children heal. No parent wants to face a mental health crisis with their child, but I am grateful Midlands was there when we needed help the most. I would absolutely recommend this hospital to families seeking compassionate behavioral health care for their child.

No organization and the receptionist lied to my face. We tried to get an over the phone intake 3 different weeks and each time I wasted taking time off work and no one called at the scheduled time. Every time I call to see what happened I get a rude response and treated like I am crazy. ( I was making an appointment for my child to get diagnosed cause she has behavioral problems) Three weeks into trying to get an appointment I asked if I could do the screening in person with my child. I again took time off work, took my child out of school and drove an hour to this place. When I arrived they sat me in the waiting room for over 30 minutes while two individuals in the office talked about me loudly. I must have been an inconvenience for them or something. I go to the desk and ask why we are still sitting in the front and the receptionist tells me she called me earlier and canceled my appointment. Mind you I had no missed calls or voicemails. You bet I contacted the director and she had nothing but excuses for them. Very unprofessional. I hope they hold this place accountable for all the mental health patients they are failing. Because they definitely failed my daughter.

My son had to attend counseling here in order to get back into school. A counselor told my son that it wasn’t mandatory to stay. When I would drop my son off, he would have one of his drug friends pick him up since the counselor told him he didn’t have to stay. This class was used as an excuse for him to go use drugs with his friends so we ceased counseling. Also as I sat in the lobby several people stated how many times they were ordered to get counseling here. It was a joke.

When I was going there, the director was mentally unstable and her entire staff felt the same way, because I spoke with them about it. After I had to part ways with my former therapist, the director forced me to go with another therapist who had issues of her own. We were NOT a good fit at all!! So, logically, I sought another therapist outside this clinic, which was against their policies. The director told me to leave the clinic. Whether or not these are state laws, they make no sense at all!! Now, because I have a PPO insurance policy, I'm pretty lucky that I can pick and chose which doctor or therapist I wish to see. Not back then!! ☹️ Back then, this clinic was a joke and a half. They didn't even have a direct mailing address!! And the building looked like a trailer park wreck. Smh. Well, I'm glad if they helped out other people, but for me it was a waste of time and money!! The only doctor that helped out there was Dr Reamy, who was quite competent and knowledgeable!! And my former therapist, whose name I won't mention for her personal privacy.