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TERRIBLE front desk/reception. Just rude, unprofessional and unpleasant. Frank and Maggie make it worth it though… Just have to add .. Cheyenne.. like terrible. I’ve come a year PLUS NOW. Terrible reception. And she:. Has a way of making the unseen feel exactly that. Not indicative to any kind of recovery.

Access Support for living has been a huge impact in my crazy life and I would like to publicly acknowledge them and some people because they probably don't get the credit they deserve or people probably don't know who they are. My Care manager Patsy and her supervisor Diana have helped me in the past few years with some of the hardest days of my life. They're trained professionals in the occupation of helping mentally ill patients or probably anyone who needed help with certain things that can overwhelm people. Example mental health, counseling, housing, insurance, food stamps, advocating for you when you feel you need more support behind you. Without them I'd lose my mind and there's no words or anything I can do to really relay the grafication I have for them and the agency at 21 grand Street in Newburgh NY. Without them I wouldn't have gotten out of positions I put myself in or get further ahead in life even though the process is slow it's better to have a team you can count on and I always admit to them I'm a handful but so thankful they are so professional and still want to help me even if I come off as a jerk sometimes or most times I'll be honest. Mha is the alternative agency and I've heard so many complaints by people that the care managers never call you back or even guide you to make your life better. I wish I could do something to show appreciation and this isn't enough because how many people Read this. Anyway reach out to them if you need assistance in life desicions and housing because if they're acting at being nice and not genuine they need Grammys because I couldn't tell. It's a Job you have to love everyday not just a paycheck. Without Patsy in the past 2 years I'd be completely lost and not ever thinking I'd have a future. So thanks ladies and if you need care management go do an intake with access support for living. Hopefully she doesn't get upset I praised them like this but I don't care I gotta show appreciation for what it is and deserved. They have so many things to help people get there lives back on track.

Worst experiance ever. The lack of interest applied into getting the kids treated is phenomenal. And I'm not just speaking from this one encounter. You would think that with the mental health deterioration of our young children a medical facility would be more readily available for treatment. If a family member walks through these doors a child should be seen. Maybe just maybe these kids would stop popping off and killing others and walking into schools and shooting others. Disgusting the lack of empathy shame on you Astor.

My child has been going here for a few years now and has had to switch therapists a few times due to people leaving the office. However her last two and her very first therapists were all amazing people and super helpful

Today, I once again had an excellent encounter with Esméralda, Dr. Martinez's patient care front desk staff. She is such a professional! I've been unsuccessfully trying to get an appointment for a special test. She immediately got on the phone with the radiology office and secured an appointment for me. And the next thing she did for me brought tears to my eyes. Dr Martinez is a very sought out doctor and you have to wait months for an appointment. After telling her the urgency I had for my son to get an immediate appointment, she warned me I would have wait until March but then she said, "let me just check his schedule throughly first". Well she found a sooner appointment for him! SHE GOES WELL BEYOND ANY CUSTOMER CARE PERSON I KNOW! Below is the interaction I had with her last year!

A. while back I called and left messages 3 times over a week and no call back. Then I called and left the message for one of the doctors. The next day I got a nasty call back from reception telling me that they weren't accepting new patients. THANKS A LOT FOR YOUR HELP!!!!!

Very little effort or care given to patients. Upon missing appointments (that you don't get reminders for) they cancel your services, leaving you unmedicated and blocking you from further help for at least 60 days. What if I snap because I don't have the meds THEY PRESCRIBED ME? Terrible organization, literally only there to collect payments from insurance . They don't care about your well being. I recommend ReMIND in Olean. Wonderful staff, periodic reminders for appointments, as well as offering telehealth or in person visits. Save yourself the trouble and avoid this office at all costs

Good place to go if you need help in any of the following areas: finding a case worker to help you & assist in most ‘living/life’ situations like, filing paperwork to apply for services ie. Health Insurance, Snap, Wic, Food Pantry’s, Eviction Help etc.

5 stars because of Erica Southwood. Someday she is going to get credit for being a major part in healing schizophrenia disorders. Jesus is Lucifer the Morning Star. Moses warned Israel that eventually they would get fat and lose their way and that they would go and worship new 'gods" that no one ever heard of. That is exactly what happened to religion, and what caused splits in people's minds. Believing lies and getting confused is one of the causes of schizophrenia, and hearing the truth can and will heal minds. I love Erica to the Moon and back. And I am Brandon Warren, and I am still fighting schizophrenia in Florida because bad bad people will not stop putting the Evil Eye upon those of us that belong to the Kingdom of the Most High.

One of your drivers In a white truck with a trailer 4 guys in the truck carrying a lawn mower at 2:40 pm on Troy Schenectady rd today 5/26/26 decided to swerve into the other lane almost hitting us. Driving crazy fast riding our bumper. You might want to tell your drivers to not drive like idiots and almost cause an accident with the logo on the side of the truck.

It’s absolutely unacceptable to schedule intake appointments, and on the day of the appointment the patient finds out all intakes had been canceled and was given no notice. Cancelling without notice to the emotionally unstable and mentally ill is incredibly dangerous. Shame on you, you’re going to get someone hurt.

I’m currently 30, and I’ve been on and off with WJCS since I was a kid, so I’ve got some long time experience with them.

Mental health services staff is incredibly rude. Appointments constantly get pushed back. As a parent of a parent and a patient myself I do not recommend

During sessions, I often felt emotionally dismissed. When discussing serious concerns, the psychologist appeared disengaged and offered little meaningful support I will not recommend to the younger generation as myself 18-25 ages Ai have more empathy then the soulless woman I spoked too

Not sure why people are hating. I’ve always found the front desk staff very kind and helpful as well as the Pros program and other clinical staff. They’re quick with medication refills and setting up or changing appointments as needed. Best of all, they actually answer the phone when I’ve called.

FLACRA YOU KNOW WHAT YOUR DOINGGGGG YOU GUYS ARE SCAMMERS UR WORKERS DO NOT CARE ABOUT PEOPLE DONT EVER go here seriously worst place ever if i could give it 0 stars i would matter fact i’d give it -5 stars I went here to get an evaluation for probation and as u can see in the photo it says I do not need counseling, next thing you know these people are hounding my phone calling me 3 TIMES while i’m at work trying to set me up with a therapist when it clearly states I don’t need individual therapy they claimed that was not their protocol and they also couldn’t even pull up the note that stated i didn't need it in THEIR FILES I had to go out my way and but my probation officer ti get the note back then the lady there still pushed to have me try and do therapy over the phone. 🤣🤣 The two people I seen there were extremely awkward people it almost feels weird talking to them and they are therapists it’s like they don’t even know what to say and let me go ahead and save u before they recommend you to a group counseling session which I thought I would try because it couldn’t be that bad well it was HORRIBLE they treat u like a child, talk to u like a baby it’s the most uncomfortable environment for mental health treatment tbh save yourself the time and do not come here!!!! also the lady who is always at the front desk is incompetent and has no clue what she’s talking about or doing she’s always all over the place like she’s on something I should’ve looked it up before I went as they already have a 2 star review soon to be a 1

DO NOT GO- Disappointing experience — complete lack of cost transparency My wife and I visited this practice after developing flu-like symptoms. We are both healthy, active young professionals with no underlying conditions and no elevated risk factors, which is relevant context given the treatment decisions that followed. The doctor examined us both and suggested our symptoms were likely consistent with COVID-19. When we asked about the cost of the recommended test before proceeding, we received no clear answer — neither from the doctor nor the staff. To this day, we still have no idea what that test cost us. The lack of transparency did not stop there. Without waiting for a confirmed positive result, the doctor prescribed Paxlovid — Pfizer's antiviral medication — to both of us as a precautionary measure. Once again, when we asked about the price before filling the prescription, no answer was provided. It was only at the pharmacy counter that we learned the cost: over $1,300 per person. To summarize our experience: we left the practice having agreed to both a test and a prescription without ever receiving a straight answer on what either would cost. For two low-risk patients with unconfirmed diagnoses, being prescribed one of the most expensive medications on the market without any prior cost discussion is, frankly, unacceptable. Patients deserve to make informed decisions, and that includes financial ones. We hope this practice takes cost transparency seriously going forward, as this experience has significantly undermined our trust.

DO NOT GO- Disappointing experience — complete lack of cost transparency My wife and I visited this practice after developing flu-like symptoms. We are both healthy, active young professionals with no underlying conditions and no elevated risk factors, which is relevant context given the treatment decisions that followed. The doctor examined us both and suggested our symptoms were likely consistent with COVID-19. When we asked about the cost of the recommended test before proceeding, we received no clear answer — neither from the doctor nor the staff. To this day, we still have no idea what that test cost us. The lack of transparency did not stop there. Without waiting for a confirmed positive result, the doctor prescribed Paxlovid — Pfizer's antiviral medication — to both of us as a precautionary measure. Once again, when we asked about the price before filling the prescription, no answer was provided. It was only at the pharmacy counter that we learned the cost: over $1,300 per person. To summarize our experience: we left the practice having agreed to both a test and a prescription without ever receiving a straight answer on what either would cost. For two low-risk patients with unconfirmed diagnoses, being prescribed one of the most expensive medications on the market without any prior cost discussion is, frankly, unacceptable. Patients deserve to make informed decisions, and that includes financial ones. We hope this practice takes cost transparency seriously going forward, as this experience has significantly undermined our trust.