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Parents, be extremely cautious. This office assigns your therapist — you don’t get to choose — and in my experience, they ignored a court order (twice) that allowed me to participate in family therapy, held sessions without my knowledge for over a year, withheld my daughter’s medical records, dismissed concerns about bias and professionalism, and the therapist resigned a week after testifying she wanted to stay—creating additional financial and logistical burdens. Their actions caused severe stress, confusion, and over $50,000 in legal fees.

Horrible Service. And extremely Horrible "Associates". Go to their Front Desk and you'll be Greeted by Buck Tooth. Get signed up and they will upcharge you for their Services. It's $60 just to sign up for the first Day and then $30 each class. Other places it's only $25 to sign up and cheaper classes. I do not recommend that you go here for Services. They care about the Money and not the People. They get in your personal business before helping anyone and just doing their jobs by doing class. They are creepy as hell stating "there are cameras everywhere you go". The HELL does that mean ?! They are Watchers. That's some weirdo Job. Just don't go here. I promise you they ACT nice but in reality are not good people whatsoever.

They listen to my concerns. They gave me info about how to get financial help with mental health services and PT.

The VBOC is no longer located at this address. It has been moved to 705 E. Overland. Neither google nor the VA website lists this change.

The worst company if you actually want help! I’ve been with this company for 4 years! And In order for me to switch therapists I was required to write a letter to be reviewed, which they made extremely complicated and didn’t offer any help at all. My therapist I had at the time would FALL ASLEEP during our zoom sessions. So then after finally being aloud to switch therapists, I thought things would get better. My therapist had very rigid beliefs about my life and pushed them on to me. As well as every time she would say I will email you, call you, assign home work etc, it would never happen. Her phone number goes to someone else’s voicemail which I have told her multiple times about and it was never switched. Recently a family member passed away due to the worst circumstances and I fell out of therapy. My therapist NEVER contacted me regarding this let alone checked it on me to see if I was even alive!! For over 8 weeks she never contacted me. Which made me not even want to receive services from this company even more. You’re just another number and just another bill to insurance at this place there is no genuine care! I call a few days ago trying to give it another chance for them to tell me I can’t receive services again until February of 2024! Due to a stupid contract I signed that was never explained to me when I signed it regarding staying in therapy. Individuals with mental health issues have a hard time being in structured environments, therapists jobs are to help clients stay in therapy and get the help they need. This entire organization has let me down MULTIPLE times and I’d rather d** then ever go to this place for help again!!

🔥🌟I AM🔥❤️‍🔥hoping to come back🗝️ stay for a little while and pay visit to some family 🔥⚔️ I TRULY would love to actually work for LRC as a mentor and or therapist counselor because I have been at the bottom! That is my dream 1 day , to truly show a honest heart and lift up the oppressed, I praise God Almighty and Lord Jesus Christ my Rock of Salvation🥰

If i could do less than one star I would. They make zero effort at all to actually help people get better and couldnt care less about your physical or mental health. The "doctor" that in in charge is an absolute joke and its astounding how he could have ever gotten a degree. You would think someone would go around and chat with people a couple times a day to see how your doing and feeling but no, there is none of that. They dont care about you, just their paychecks. This place might as well just be a prison. If you need help, please seek help but if at all possible avoid this facility.

I what to hard mine myself l am stussess out l need more help 😢 l can't don't take this no more l what to stay at Lancaster behavioral health center 😢😢😢 please pick me up

Called the Norfolk VA number, talked to a trauma nurse and made an appointment for 130. Showed up to find out the lady screwed up and scheduled for the 20th. Made another one for an hour later. 15 minutes past and they said they were behind schedule and couldn't get to me. This isn't the first time they have let me down, maybe if I died someone would actually do something to fix this place

Brooke is great at tearing families apart that are dealing with addictions

Be aware you won't get all your belongings back when you leave. Staff told my husband that he had picked up his stuff when he didn't. His stuff is supposedly no where to be found yet it was dropped off to him the day before. I did a drop at 8am and he didn't get any of the stuff until after 9pm and wasn't even all of it. They allow other residents to dictate and mouth off to residents detoxing and then persecute the reacting to the mistreatment. Would not go here unless you want your stuff stolen and other residents to dictate your treatment plan.

0 STARS

Good counseling for kids but office staff sucks. Never processed insurance claim right. Kept saying they would reprocess then never did and sent to collections instead.

Never called us back.

They seem to have issues answering the phone. This seems very unprofessional. I have followed the times mentioned in the robotic part of the call, called after 12-1pm. Pressed 2 to talk to the receptionist, did not get an answer any of the 5 times I have called. Pressed 0 to talk with an agent, waited for a while on hold, and I got nobody.

waited 15 minutes past my appointment time just to be told they couldn’t help me with the exact thing that i called and made an appointment for. if you call to make an appointment and they try to send you here, say no !!