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I was a patient back in 2022-2023 and years prior. For over a month now I have been trying to reach dr. Covert in an effort to receive a refund from my insurance being charged $2000 at the same time I was paying cash everyday. I stopped being a patient that doesn’t mean I’m not due a refund. Nonetheless nobody has ever tried reaching out. It’s been over a month and still not even a phone call or anything. It’s getting to the point I’m going to have to get a lawyer. Other than this I absolutely loved the place . I loved the nurses and everything it was a great place. Judy was awesome! If and when dr covert reaches out then I will update to 4-5 stars

When I was suffering with major anxiety my mom always encouraged me to talk with a professional! I reached out to this place! My mom paid the bill! Apparently one bill was not paid on time but was certainly taken care of! Tried to make an appointment 15 years later and was denied an appointment! Really? This how you deal with people needing mental health!! No past balance and was denied a new appointment! !!! I have a masters in psychology and if you decide to practice this be respectful and reasonable! Unbelievable!!

Unfortunate that I have to write a review on here like this. My son was going there for therapy he specifically told me the therapist he was seeing wasn't helping he wanted to switch therapist's. We were going to switch but then he decided he didn't need the therapy anymore. Fast forward 4 5 months later we decided we wanted to attend therapy again. We called and scheduled therapy tried to. Then we're told we need to do an intake again even though my son sees Dr Charles Tilley. Took 4 5 days supervisor finally called me and said we could schedule with no intake. I then had some concerns i wanted to express to therapist who the supervisor or whoever they were recommended i leave her a voicemail. I left a VM the therapist called me back few minutes into the conversation she says "I haven't met your son yet even, and I am not going to have someone dictate to me on how my therapies go" I said of course you haven't I was telling you I'd like to talk to you the first session. She then added how when someone starts and comes in and then she said something I can't remember the word but then said she's gonna put a kabosh on it. I said I simply.said I wanted to talk to you i wasn't dictating I just simply asked. She then said based on notes I had a "sour taste," for plains area mental health. I never had a sour taste in my mouth for plains. I did proceed to tell her based on her being rude and saying I was dictating that I did have a sour taste now. I thanked her for her time and appreciation of calling me back but I would be seeking therapy elsewhere for my son. If she's going to treat me rudely without even meeting me then that isn't someone I want for my son. I was appauled by this as I wasn't dictating I was just wanting to tell her first visit to make sure my son is benefiting to his full potential. Apparently that was an issue for her.

I have a broken collarbone that is completely broke and misaligned. I saw their Dr for a referral. The employee who takes care of referrals was out of the office on Monday and possibly Tuesday still had it on her desk. Was called by a very rude person that told me it could take 7-10 days. I am in severe pain. Undoubtedly the clinic only has 1 employee who does referrals. Because of this situation I will no longer be using this clinic.

If there was an option for zero stars that is exactly what they would get. My loved one was deceived into signing paperwork to move to a locked behavioral health unit. There has been absolutely ZERO COMMUNICATION with family despite numerous requests and the appropriate documentation on file authorizing me to receive this information. I have been met with rude, defensive staff when inquiring about the program, treatment plan and how I can be an advocate for my family member. Since visiting hours are limited to only weekdays from 5pm to 8pm, it is impossible for me to be involved, in person, in any conversations regarding my loved one’s care. I wonder if this is by design. I find it wholly inappropriate to have a patient medicated into a zombie make decisions regarding their care and/or execute legal documents. Further, I found the unit to be prison-like and rooms like a jail cell. An absolutely dehumanizing environment, while the hospital website touts compassionate care with a personal touch. Ha! What a joke! Perhaps, my impression would be different if someone COMMUNICATED with the family about what to expect. My loved one nor I know who the treating physician is or what the plan of care is. Unacceptable! Thus far I have found this alleged treatment program an absolute disgrace. My loved one will never trust any person, program or facility necessary for ongoing recovery. I requested contact information for the hospital administrator, administrator of the BHU, legal department and where to file a grievance and was advised the hospital does not give out this information. Seems to be a common theme. Pretty sure I won’t get anything but a canned response to this review, if any COMMUNICATION at all.

NEGATIVE STARS. HORRIBLE EXPERIENCE!! These people wouldn’t answer their phones hardly at all for my husband while he was on probation. They’re lazy and unorganized. When my husband’s 180 days were up for his blow device and restrictions led license, he had to reschedule his DOT appointment TWICE because this company wouldn’t or forgot to send over his evaluation and they wouldn’t pick up their phones when he went to call them about it not being sent over. He called them 33 times one day and left several voicemails during their working hours! And still nothing. And this had been a problem the whole time he was on probation too. I would NEVER recommend their services to anyone.

Friendly, knowledgeable from reception to medical team. 🚲✌️

i shouldve checked the reviews before i was court ordered to go there.

I had a terrible experience going to couples therapy. We arrived for a 11am appointment whom our therapist Brian was late for. We (my husband, one year old daughter, and I) waited almost a half hour for him to arrive. When he got there there was a sense of unprofessionalism the way he introduced himself to my husband but not I. He put toys on the floor for my daughter which was a very nice gesture but only asked my husband questions. I answered what medicines my husband takes as he doesn’t remember and I was corrected and told “I asked your husband”. I told my therapist my goals in therapy and he whispered to my husband that I was “extreme” as a joke. He chuckled and made me feel uncomfortable. He also asked if I was a safe person but never asked my husband questions of the such. I felt that he tried to normalize behaviors rather than giving solutions when we addressed problems. He then asked me and my one year old to leave. I waited another half hour in the waiting room for my husband to come out laughing it up with The therapist Brian. I asked my husband what they talked about and if he felt comfortable with him to schedule again. He said that after I left Brian jokes about how “extreme” I was and how he didn’t expect me to know what my goals were. Apparently that is “extreme”. Brian also decided to talk about my husbands grandmother and how he knew her and his family. They just casually chatted. My husband said that he wished they would have let me stay to talk about what we really wanted to do moving forward in therapy. And Brian’s unprofessionalism made me completely uncomfortable and has now discouraged me from any doctor recommended therapists. His actions and inappropriate “jokes” are unacceptable. I hope no one else is made to feel the way I felt today at my visit. There are other options. Do not put up with that abuse. Therapy is supposed to be a safe place. I can’t stress enough DONT GO TO RIVER HILLS! I have also noticed my review isn’t the only bad one.

Very much a joke of an agency. Parents please don't waste your time here. They blew us off both with Bhis and regular therapy. No communication for months and the therapist keeps pushing appointments back without saying anything. The front desk worker won't communicate for you either. If this corrupt place hasn't already been sued I would be very much surprised!

I have given up with this organization. I advocated for myself last week w the IC location and I was sent to CR location. I get a message to meet with my provider 45 minutes before the meeting. I guess there's a belief we live by our phones, waiting for them to call. Of course I missed it but it will be twisted in a way that it's my fault. I wave my white flag! I'm leaving this review for anyone who's considering this organization and piggybacking off others who left the same type of review. Please go somewhere else if you need mental health care. Something has changed w them...there's a lack of compassion and grace. There's no ownership of their unethical behavior and a clear message that they hate their jobs and the clients particularly by the front desk gatekeepers. Like others, I've had to go cold turkey with the meds I've been on for 17 years...it's pure hell. Places like this are what keep Iowa last in mental health care.

Almost lost my medication because the confirmation text messages were being sent to my very very old phone number. They've given me the runaround when it comes to my name. None of them asked to spell it first before on the phone and they always say that I'm not a patient there when I am. I was doing video calls this whole time I was there and then all the sudden I can't do it and it's my fault that I'm missing appointments because of it? Yeah bye

You are better off going to an ER, then doing a Librium taper with loved ones at home. Hulu isnt going to help anyone get sober and an Ativan ever so often. There are better ways.