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I am beyond upset. I made it clear through EVERY step that I was there for medication management and therapy. They did not provide the necessary treatment and talked down to me. And now will not monitor my medication due to my agoraphobia.

I see Tiffany at the Jeffersonville location. I felt like I was stuck, a bunch of old feelings and my past finally flowing out of me after 30 years. I was desperate to find a therapist that actually listened and could see me and my pain and help me grow. I was going on two years having a meltdown I finally got a call from their office and met her and after 4 sessions.. really after the second I finally had hope. Saw myself actually having a future. She is amazing and wonderful person. I couldn’t recommend her personally enough. As of now she’s saved my life.

For two months my troubled granddaughter had been waiting to see the psychiatrist there. She has been in and out of the hospital while waiting. Her appointment finally came around and my daughter drove 20 miles to get there the required 30 minutes early only to be told her appointment was cancelled because she didn't text back in time to confirm her appointment. The day they sent her the message she was driving back from yet another stay at the hospital. If anything happens to my granddaughter I hold this supposed psychiatrist office responsible.

I actually liked the services I was getting... up until I was unprofessionally cut off because I moved an hour away! No call... no warning... just cut me off and offered to help me find a new place in the area that I now reside! Mind you we are still dealing with the pandemic so I can still do video meetings... my counselor didnt call me or do one last visit to inform me I cant use them anymore... I found out by her taking me off the DBT group, I got an email saying "sorry to see you go, take care"... no phone call... I emailed her and asked her why I was removed... didnt give me a direct answer until I asked if the next day (TODAY) I would still have a session... to which she replied "No" honestly... after expressing what I was going through at the time 5 days before with my psychiatrist... cutting someone off like that could really mess up the wrong person and put someone in extreme stress!

I have been going to this facility for many years. I honestly don't know what I would do without them (front desk & NP)! I have taken meds since 1990 so been a few places. Just be upfront and follow through!

This was an excellent pediatric clinic for mental health until a nursing staff change last fall 2023. Never as a parent have I felt more judged, unheard, or not listened to by a nurse. When needing a medication adjustment for a prescription my child had not started yet, I was hung up on twice while trying to communicate to the doctor. As well multiple times the nurse told me she would call right back. But didn’t follow through. The pediatrician psychiatrist left last winter without any notice to patients. We couldn’t get my sons medication for ADHD for school. It greatly impacted our lives in a very negative way when asking for supplemental emergent care for group therapy. The therapists and social workers are excellent so the behavioral health team is good, very empathetic with children and families. The nursing staff not so much, which is critical for medication therapy.

told the primary care doctor that due to his osteoarthritis in his back there are days where he can’t walk and he’s been off work for it. The doctor said take ibuprofen.

This facility has horrible staff service. First of all, I chose to fire my first counselor. She was supposed to be there to direct me with my problems, though when I would cry in my sessions with her, I had to cough at times, she would put her head to the side and behave like she was going to vomit every time that I coughed. That was very unprofessional. She told me that she couldn't take it when I would cough, though she is currently a counselor at this location. Hmmmm...Kate McNulty was the nurse practitioner that took control over medicine management and though I told her 3 different times that one of the medicines that she was prescribing me was causing me to be ill, she refused to change it. The very last session that I had with Kate McNulty her behavior was out of control with me, being her patient. They have a manager by the name of Michelle that I told my concerns to. Michelle told me that she was going to take care of Kate's behavioral problems, though never did. Just last week, which was September 21, 2023, I brought up all of my concerns that I had with the employees at this Lifespring to the CEO. Her words were that she wasn't going to do anything about the medicine that Kate had been prescribing me that was causing me to be very sick. I asked her if she even cared about the reputations of Lifespring? Her response was yes!! Though even the CEO is refusing to do anything about any of my concerns.

My doctor and I came up with an approach to fix my problem I had one medication that worked in the past and that's what I was looking for they decided to give me three different medications and turn of this medication and every time they tried new ones they don't work.but every 2 weeks they rape my insurance and not once in 6 months did have helped me. This why people start looking self meditation as a better option. I'm not there yet but I'm tired of wasting my time look somewhere else all they push is SSRI that make you sick everytime u take 1. They also take about 4 weeks to work. Look elsewhere they are nice people but they won't help you look elsewhere

Extremely horrible environment all around. Staff was horrifically unprofessional and rude. They have no respect or awareness for people in crisis. I was yelled at, laughed at, and had a door slammed right next to my face. They also were completely unaware of my allergies and tried to give me gluten MULTIPLE TIMES. I was grabbed during the skin check which is unacceptable. They refused to give me medication for nausea and instead gave me a laxative which was not at all needed. The whole time I was there, I sobbed in a chair alone and not a single person checked on me. There is no one on one therapy and the entire facility is a hell zone. Almost the entire staff were some of the rudest people I have ever had to interact with, and have no care for anybody's well being. This hospital should be shut down immediately. Caused even more trauma.

Had my first visit here for behavioral health. Filled out all the paperwork, expressed my military background and issues I suffer from that mentally, expressed my family history all on paperwork, but when it came down to the actual therapy session, my therapist only talked about himself and how his dad was a cop and somethin about his brother being in the service and ranted about himself for about 30-40minutes. I barely said anything about myself besides the regular questions and he immediately diagnosed me with anxiety and depression and asked if I’m willing to start medication in the future. Schedule a months worth of future visits once a week. I got my bill in the mail and it said “mental evaluation” and charged me 230 dollars for basically nothing. I was very vulnerable and honest on the paperwork and was excited to start my first ever therapy session and this experience made me feel like the therapist. 0/10. Don’t recommend whatsoever. Nobody felt qualified to treat or help. Not easy to talk to. I called back a few days later and cancelled all my appointments and went somewhere else. Avoid this place for serious mental health issues and seek help other places

My home base case worker LaSonya argued with me and contradicted everything I said. She lied and claimed I was not willing to take my medicine, even though she was in the same appointment with me with Christy Dixon. Yet Christy's report says I am willing. She looked up the medicine on Google and claimed it was not for anxiety. She claimed it was for itching. I am certain Christy, a psychologist would not prescribe a medication for itching and out on the bottle for anxiety/sleep. She also accused me of being delusional and living an alternate reality just because I choose to practice my faith as a Christian. This is coming from the same woman who claims to be a Christian! LaSonya was very unprofessional and shouldn't be allowed to be in any form of mental health due to her hostile behavior.

I started going to The Bowen Center back in 2022… while I was REALLY struggling with my mental health. At first, it was very difficult for me to find the right therapy and medications that worked for me… it took about a year before I finally found the right psychiatrist… and of course, there was also a lot of trial and error with medications before I could even feel stable again. After finally finding a regimen that worked, I began to see a light at the end of my tunnel. I was doing well for about a year before they switched my psychiatrist to Dr Hani Ahmad. My initial meeting with Dr Ahmad was extremely brief and somewhat uncomfortable. He barely greeted me before he told me “I read through your file and believe that you have been misdiagnosed. I think that you’re extremely anxious from trauma and you just have a ton of PTSD.” Then he informed me that he would be discontinuing all the meds that I had been prescribed from my previous psychiatrist. …I pretty much begged him not to discontinue my Bipolar med after I had explained how long I struggled before I found a prescription that worked for me… and that I disagreed, stating that I did not believe that I had been “misdiagnosed”. He then said, “The previous psychiatrist that you were seeing is no longer here because she over-diagnosed and over-medicated patients. We are going to start from a new baseline and I am going to be discontinuing your meds.” I COULD NOT BELIEVE how insanely rude and inappropriate he was being, while discussing the performance of the other staff members there. The entire meeting lasted less than 10 minutes and it felt extremely unprofessional. It took me over a year to find out where my old psychiatrist was practicing and my mental health suffered significantly because of how quickly I was dismissed by Dr. Ahmad. I ended up having to call the facility for a referral in order to see my old psychiatrist at her new practice... and they refused to send one, stating that they weren’t able to because I hadn’t had a visit at The Bowen Center within a year. I will never go back there again for any kind of service. Ever.

Very unprofessional from my very first phone call. They let you know that they are "too busy" or "short staffed" and cannot help you right from the start but when you go into the office you will hear the women behind the front desk gossiping and carrying on about everything and NOT working. It takes some people a LOT to reach out and ask for "help" and they are very discouraging and genuinely do not want to help you. They tried to tell me what I "need" and what was good for me before even talking to me and knowing my situation/concerns. They tell you they will call you back or be in touch with you by a certain day but they do not follow up, it is you that has to call them over two weeks later. If you are looking for therapy of any kind I do not recommend them. Personally, it took me a very long time to make the leap to actually go talk to someone and they made the whole experience very discouraging. I could not imagine being in a worse situation than I am and being treated this way, I imagine that it would be the breaking point for some people. This facility is 100% WHY people do not ask for help when they need it!

Rude Large Tattooed receptionist who treats patients like they have a tail and knows many are a little special. When she was corrected by being smart with me she got very smart and irate and ran to a supporting so called doctor who took her story to heart. I had not had an office appointment in this entire year and was made to sign 2 documents I couldn’t see but just pushed a little pad for signature. I could have signed anything with these scamming facilities.

Was called my preferred pronouns and my name. Unfortunately, most of the staff in the child ward were not... Excellent. The nurse I was seeing was so very sweet though. The patients were very much like me and I made a few friends. Stephanie, the nurse practitioner, was not really nice at all.

Terrible service, when I call they never answer they send the call to a voice mail and after they reach out you 2 months later. Rarely you get answer the phone but just hang up if they don’t know how to answer your questions. Plus they don’t send the claim to the insurance, they quick send you a bill with quick due day to pay, but when you try call to resolve the problem you will have to talk with a voice mail. WOW sadly.