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I had an out-of-state relative admitted to this program recently. I drove my entire family 1.5 hours through traffic from a far western suburb to visit with my relative. The Visiting hours listed in the patient materials clearly stated 3:30pm to 5:30pm. However, when we arrived, we were told that it was 3pm-5pm. This left us very little time to spend with our loved one, especially with the 2 person rule. We attempted to bring this inconsistency to the attention of the staff, but our concerns and requests were ignored. I understand that boundaries and rules are in place for valid reasons. However, it was clearly Pathlight's error; and they were unwilling to compromise to settle on an adequate solution for all. It seems like a very basic thing to have your actual schedule align with your printed patient information. It's extremely unfair to "dig your heels in" to be the most restrictive when it's clearly your facility's error, especially when it comes to the vulnerable population that you are supposed to be serving.

The staff is great. Sanchez tried to get medicine. I had a stroke Dec 2023. My information I read about the brain. Our brain is made by emotions, neurotransmitters make the brain to use memories and how the brain do things. Dec 2024 I talked to counselor Josh Carlson. I talked pretty 100% all time. But I'm empty now talked out frustration. Lol. Having Aphasia Auditory/read/write/speaking from stroke causes frustration because I can't find words alot to thinks. Like a 1 child starting to learn. Behavioral staff is great. Josh Carlson listens and it's nice to have a hear to ear. Blessings hospital needs stroke group. Nothing in this adams county have never made a stroke group. It is frustrating not to find groups in quincy illinois. Hope they find /create stroke groups. There were stroke groups in where I living before in indiana st. Joseph County and elkhart county groups.

If I could give less than one star I would. My daughter died last year and I now have ptsd. I tried to get therapy from centerstone. Twice now they put me with a therapist who didn't do therapy. They only chatted about mundane things. No use of any modalities or styles of therapy. My last therapist was Katina Bean. She called me and I finally asked her if we could begin therapy since we've had many sessions and haven't begun yet. At this point she became angry. She said "we've been doing therapy". I asked her what kind. She said CBT. I asked her for one example. She declined to answer. She then said "we weren't a good fit" and that I was making excuses. I had her on speaker phone also and I have a witness to the entire conversation. I then asked her to name one excuse. She mentioned how I said I couldn't afford things. I said "yes I'm poor. I cannot afford a vacation or to travel". I told her that it really hurt me that she accused me of making excuses. She then said "I never said that, you did". I wish I had recorded the call. My witness and I will both be making a complaint but I'm sure they will just protect their therapist and do nothing for me. So kind to be traumatized by a therapist who was supposed to help me with trauma. I guarantee I'm not the first client she has done this to and I won't be the last.

Im a client for a little over a year here at trilogy. In that time the counselors and staff have been top notch caring professional staff. I have absolutely nothing but wonderful things to say about them. This is in regards to thier financial services team who clients have no access to and i can definetly see why. Without going into specific details about my personal case i just want to say that they have left me feeling like a penny waiting for change. I dont think they care or have any sense of urgency. They definetly seem unknowledgable and slow as molasses.

New Day Place has been very accommodating for myself and my wide. They provide individualized treatment to patients with dignity and respect. They follow best practices and the Federal Treatment Guidelines and have received CARF certification. We have been coming here for over two years now, and any time we have had a question or a concern, they resolve it right away. I can not say enough about how grateful I am for Mr. Dada and Nurse Bola. They are very compassionate people, and I don't think my wife would be here today, if not for their help and understanding in providing my wife's treatment.

The ER is a nightmare. Completely rude make you wait for long periods of time while they good off at nurses station. Had a dr push me a resident completely out of line and rude. Had multiple horrific incidents. Mental health is iffy. They doesn't listen very well nor are they consistent in doing what they say. Eye doctors are excellent. Every visit has been efficient and extremely helpful.

Dropped me and band me for any service. They claim I missed 5 appointments, that is a lie. I called them to let them know I could not make it, I got a letter stating I was banned.i was having a lot of mental issues and a breakdown - they put me on all this medicine and warn me not to get off of it right away because it could be dangerous side effects but yet they won't see me to refill-and I am having bad side effects. thank you lifelink for messing me up. they just didn't care. They told me there is more important people that need their service.

My mother filled out paperwork to go here and seek mental health help and counseling. She was in for one appointment with their staff and we are now on 3 1/2 months waiting for a call. Nothing. No calls no emails. Incredibly disappointed with their service. I go to Sullivan because I never received a call back and that was 2 years ago! Would not suggest

I’ve been a patient here for over 5 years, and I have always had a positive experience with all staff. The facility is always clean and efficient, and providers are very thorough, kind, and professional. The phone system and online system work well too! Very convenient to do labs in house, and referrals sometimes take a few weeks but have all been very helpful!

I bring my son here for behavioral therapy. Before we came here we were at Eagleview. I am so glad that I made the switch. My Son Tell me all the time how much he likes Mr. Mark. We really enjoy being with a therapist that is truly compatible with kids.

All of the therapists there are terrible. The therapist daisy has recommended that my sister goes into the mental hospital. The therapist Jose is terrible. He asks too many questions and he is very annoying.

I wish I could leave 0 stars. I just got discharged today and I can’t stop replaying the stuff that happened. My first day there was awful. No one told me anything. I was left to figure everything out all by myself. I didn’t even get a room until it was bed time. The beds feel like gym mats. And the temperature in there felt like 20 degrees. But they don’t give you extra blankets or turn the heat up. And in the middle of the night you cant find any staff to open your bathroom. The second day was worse. You get locked in a room for 6 hours a day with a 30 minute lunch and dinner time. And 30 minutes in the gym after lunch and before dinner. And if you get hungry in between meals then you are out of luck because they rarely give you snacks. The staff there is absolutely awful. One night some girls hand was swollen and she was having a panic attack. They watched as she had a panic attack asking for help and they just stood there. And they made her sleep with her hand in pain and by the time I left around 12 she still hadn’t gotten any help for her hand. The whole experience was horrible and traumatic. The staff there was absolutely awful with just a few exceptions.

Kemi is helpful usually and I'm not sure if the place is busy or what but sometimes the phones when you call them aren't answered. Just leave a voicemail.

I called to check on my big brother the lady was so rude she hung up in my face and kept saying she can’t tell me anything n was getting loud with me while I was still calm this is the worst place ever she do not needs to be working there while people like me trying to talk to there loved ones but I will be getting a lawyer for this place..

This is a Fraudulent business, especially the person I knew who didn't say a single word the entire interaction. No meaningful conversation whatsoever. Did not help me with what they were promoting. Made no sense why they were there and I felt very confused after this interaction. I then went to Animal Records and found real wholesome human connection. Go there instead. a bright orange Turning-Point van was posted-up outside the Evanston library with a sign in front of the entrance that said "Welcome Enter Here" so me being curious I open the door hoping to find a meaningful conversation. I find a past co-worker of mine sitting on their phone pretending not to know me while a second person comes over telling me I should have knocked and seemingly confused by my trying to talk to them. It was a beautiful day out and their door should have been opened anyway.

This office does not know what they are doing. Go to a different location if possible. The waiting time is ridiculous. I had an appointment today for 9am. I was told to go to the 2nd floor. The 2nd floor check-in woman told me to go to the 1st floor. So I gave the lady in the office checking everyone in my information BEFORE 9am. There was 4 ppl in the waiting room when I arrived. It is now 11:05am and I just walked out!! They called everyone in the office who was there before me and even came after me. There was ppl who came and left within the time I been waiting. The lady at the desk claimed that my appt was at 10am. Why would I show up at 9am for a 10am appt when I live less than 10 min away?? That doesn't even make any sense. I literally received an automatic call last night to confirm my 9AM appointment TODAY!! The lady at the desk originally told me she might not have checked me in which is what I think the problem was. Even after I spoke with them numerous times, there was several patients being called after me. Nobody apologized to me for their lack of communication, not doing their job properly. There is no reason anyone should be waiting for 2 hours in a doctor's office just to not be seen. It's ridiculous. They need to do better and hire new workers. I will never come to this office again.

I don’t want to mention the inspector's name, but he is the worst inspector. I don't understand how someone in a government job can forget about time with clients and not take responsibility for it. He provided different times and different rules, demonstrating unprofessional behavior. Harassing clients. He thinks he is the busy person and no one else any thing to do. Overall, the home inspection process feels like a big scam.