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The atmosphere is depressing very triggering ... The staff disrespectful they ignore you if you need help they bang on the doors as loud as physically possible at the crack of dawn and all throughout the night and day sleep doesn't come easy.It was triggering very difficult for me to live here and at the time having just lost my father,they didn't understand I was grieving I guess they expected me to be fine and dandy.Its ran like a military or boot camp certain protocols.Dr McCall comes in angry everyday demands everyone outside in the hall often on every floor to hold meetings and yell she actually even yells at staff over the intercoms.I have asthma so I have exacerbations during a season change and I was having one while staying here the African or Nigerian staff thought because it's a mental health facility I was imagining it (I suffer no mental illness) I just needed a place to stay I was homeless and couldn't find a shelter)so he didn't want to send me to the hospital I was almost fighting for my life to breath and they finally sent me to the hospital and still insisted I was imagining it even after I had paperwork from the hospital and it being documented in my paperwork so I had no problems with leaving here the only good staff was Byron I hope he's doing fine...

My experience here was a learning experience and they have a lot of good hearted people here when I was there in 2011. I didn’t always feel comfortable with talking with certain people. But I was able to meet good people who helped me learn more about myself and teach me how to communicate better and take responsibility and control my emotions. I wish I could find the staff and thank them in person I’m truly grateful to them.

I’ve read all the negative reviews and am truly surprised. I see Jon Mooney at the Jefferson bldg and Ed Betzelberger in Pekin. Both of them are caring and definitely team players. I’ve never had any concerns that I wasn’t being heard or that I wasn’t in control of my situation. Both of them have spent extra time with me as we waited for ERS to come down when I was in a bad place. When I determined (with their help) I needed to go inpatient they helped me jump through all the hurdles and when I said I didn’t need to go they honored that. I recently moved out of the area and both are continuing to “see”me via phone until I can find a therapist and psychiatrist in my new town. I know I won’t find anyone as wonderful as both of them and I am already grieving the loss. Because of severe child and spousal abuse I have serious trust issues but I trust them both 100%

DONT SEND YOUR CHILD TO ROGERS, THEY DISCHARGE EARLY DUE TO INSURANCE, IF YOUR CHILD YELLS AT STAFF THEY WILL DISCHARGE IMMEDIATELY, THEY DONT KNOW HOW TO HANDLE KIDS WITH BEHAVIORAL ISSUES.

I appreciate the help they gave but I'm starting feel like they pick to choose I live in a dv shelter and I feel like people in DV shelter should get the help they need I understand people in the DV shelter are either homeless and I understand we struggle to and want to get better and heal and I feel dv victims should have more access to recoces

I'm sure they're fine but one of the staff seems to have anger issues

I have a friend there and they treat her like a prisoner. I am also treated badly when I come to visit her. They sometime change their minds and tell me she can't have any visitors. They change the rules often. I looked on the website to see names of people in charge so I can make a complaint, but there are no names. They only give me the names of lower level workers who are the ones insuring that I cannot speak to someone in charge.

I used to see my therapist at this office and she subsequently moved to her own location. Yesterday I called with the hopes of finding a therapist for my young son. I gave them our insurance information. Today I was called by the office and was told that his insurance keeps coming back invalid and was told to call insurance. BCBSIL agents checked and sifted through our policy and confirmed that the insurance / policy was indeed valid. I was put on hold as they attempted twice to contact the Center for Psch to confirm coverage. The second call made by BCBSIL, the agent was told there wasn’t a patient by that name. Of course he isn’t a patient yet because CFP won’t process him without the insurance verification. That was why BCBSIL was calling. I contacted CFP and to let them know why BCBSIL was trying to contact them. Well. CFP told me to have my BCBSIL call back. Something is telling me that this is not the place for us. If you are working in a place of healing, or representing it, attitudes should reflect that by all employees especially the frontline employees. We only wanted help. The last 24 hrs have been exhausting for our family as well as the last month ( two deaths in the family). I don’t feel comfortable dealing with CFP. I WILL BE LOOKING ELSEWHERE

My son currently in there. Was in extreme pain after being hit by a car they give him Tylenol. Sleeps on a mat on concrete floor. He's only there so they get government money. No treatment. We have been lied to from the start

I called to inquire about possibly rescheduling my appointment. I was at work and it was loud. I stated at the end " let me speak with my job and see if they will work with me, I'll call back". I suggest CLEARLY STATING that you are not cancelling your appointment and want to keep it. My appointment was cancelled by the woman I was speaking with and now I have to wait another month because of someone else's assumption. All I was told is "sorry this happened but there is nothing we can do". I'm incredibly frustrated.

They DO NOT OFFER NITROUS OXIDE. I wish I would've known. Unfortunately I had to endure having my gums measured and X-rays and found out I need a deep cleaning and have three cavities aside from the abscessed tooth that needs removed, which is good information to have but was a waste of their time and my tears because they can't do any of the work for me. They even went as far as giving me prices on the cleaning after knowing I needed the nitrous oxide. Google's version of AI said they offer it and multiple people told me they offer it for children. I was hoping after seeing how scared I am, if they did have it for children, they would make an exception and use it for me, but no. Lesson learned to ask first rather than waiting to be told no. The only good thing that came out of it was I was prescribed antibiotics for the infection, but unless something wild happens and nobody else can pull this tooth in a reasonable amount of time, none of these people will ever see me again. Everyone I dealt with was really nice and my fear is not their fault, but I'm still crying more than 24 hours later over the gum measuring. I only hope that my measurements and X-rays can be sent to the next place so I don't have to go through it all again.

I almost got discouraged to come to this location due to their reviews but I gave this place a chance and the front desk ladies were super nice. The building is super clean. My son was seeing by Chari B and she was very patient, so sweet, knowledgeable and made sure everything she addressed all of our concerns and actually listened. We will definitely keep coming back. I definitely recommend you request Chari B.

You get what you go for. Had to stop taking one of my medications due to a reaction. Called and spoke with Jody who was supposed to speak with my Psychiatrist. Three days later with still no answers. Mental health isn’t a joke and they clearly like to play them.

Very good place to get your life together again. Welcoming, friendly reception staff. Case manager knowledgeable and so helpful that without asking got me assistance I didn't even know I qualified for. Professional, engaging and understanding counselor. Most of the time a visit take only 5 to 15 minutes so that's another plus. All of the above are of course are my own personal experiences and opinions. I really like FGC, even recommended it to couple of my friends who enrolled recently. Keep up great work!!!

Very good place to get your life together again. Welcoming, friendly reception staff. Case manager knowledgeable and so helpful that without asking got me assistance I didn't even know I qualified for. Professional, engaging and understanding counselor. Most of the time a visit take only 5 to 15 minutes so that's another plus. All of the above are of course are my own personal experiences and opinions. I really like FGC, even recommended it to couple of my friends who enrolled recently. Keep up great work!!!

Hadn’t really complained about my experience as an Esperanza patient.. but last week I felt very distraught and disappointed about how my visit went. Starting with the weird attitude we got from the front desk person (down stairs red building) to my actual talk with the Dr. Sara Muralles. Had to wait over 30mins in the room for her, which I don’t mind. But the time with her was short and didn’t felt like nothing special just the usual routine questions, since I just needed lab work. Now I’m being charged for all these things that weren’t even properly done nor asked. To top it off the person drawing blood damage my arm, I could tell he didn’t poke a vein, and kept wiggling the needle once inside which was very painful. When he asked if hurt and I said yes, I looked up at them and they had this eery smile that made me uncomfortable. Almost as if he was enjoying causing pain. I didn’t get their name but also hadn’t seen them there before. A week later and I still have discomfort in my right arm and it felt like I was poke more than once. None of the people i had do my lab work before this day has cause such stress nor bruising. Doing my day to day task has been very unpleasant this week… First picture is from when I got home, 2nd is 3 days later and last one is from this morning. Looks way worse in person. I am very upset with this visit, and I really hope something is done about this person working there, I can tell the people before and after me were also unsettled by him.

I thought I'd leave a review here. I used to have great mental health doctors here. I was with LCMH for 28 years. I suffer from severe anxiety due to severe ulcerative colitis. Gut-brain axis. I was prescribed anxiety meds for that 28 years and was doing fine. All the sudden, I get a new nurse practitioner, Nimat Akorde, in March 2020. She started cutting my dose down too fast and I became horribly ill. At first, she gave reasons like, 'you could drink alcohol, or take opioids and die'. I don't use either. Blatant lie. On our next visit, she told me that the DEA could take her license. So, I was gaslit and lied to concerning the real reason. Five years later I'm so messed up. I barely leave my house or sleep, let alone drive. I used to thrive, now I'm just a mess. She expected me to be off in 2 weeks! After 30 years? REALLY.

I absolutely hate this place with a passion. I’ve had so many bad experiences with this over the 10+ years I’ve come here on and off. It’s a nightmare. One therapist I had knew I lost my daughter at 9 months old. Her birthday was coming up and obviously it was very traumatic. I went to her and told her I wanted to unalive myself, how I was going to do it, and had the means to do it, and if I left I would do it. She called crisis and they told me I didn’t meet criteria for hospitalization. HOW? I just went through a horrific trauma and seriously considering unaliving and planning it. What? There’s so much more I could go into. But the only good thing about this place is the receptionist Tamera. She’s amazing. I’ve known her for probably a couple years now coming here and she will sit and talk and listen to my problems and things going on in my life after I just talked to my therapist about it. She treats me like she’s my best friend I’ve known all my life. I’m so thankful for her. She is always so happy and cheerful and kind and calling me sweet and loving names every single time I walk through the door. Shes such an amazing person. If u come here talk to Tamera. She will lift u up more than anyone else in the building will. lol