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If I could give negative stars, I would load them down. Unfortunately, I’ve been in different hospitals around central Arkansas, and Malvern scores beneath the bottom. The ER was great!! They went to work quickly and had me feeling better. Sent upstairs and spent hours so sick while nothing was being done. I was severely dehydrated and received fluids in ER. Hospital doctor said he was restarting. Never put in the orders. I hadn’t kept anything down for days and was in so much pain. Nothing. FOR HOURS! Charged my insurance while doing absolutely nothing but watch me be sick. I used to be a nurse. The doctors I worked for would NEVER put up with behavior like several of the nurses I had the “blessing” to meet. Made me feel like I was faking. Throwing up and diarrhea and the nurse commented that “she says she’s hurting” like she didn’t believe me. After watching all I was going through! Her name was Mary and it’s time for her to retire or be fired. She was in my room and I asked her to look at my IV because it was pinching. Without so much as a glance, she told me there was nothing wrong. Wouldn’t even look!! I finally figured out it was her lousy taping job causing the problem. She came around with night meds and I mentioned my pain med. Her response? “You should have called and asked for that because now I have to walk all the way back to the med room.” She gonna tell me off Because she had to take a few extra steps! After 45 minutes, I still did not receive a simple cup of ice water. I had to get that from a different nurse. She was rude, condescending, and completely made me feel like a burden. She humiliated me in front of another nurse. I ended up leaving AMA because I could not deal with any more incompetence. I did have a nurse named Summer And she was spectacular. So kind and caring and did everything she could to make me feel better. Mary, did everything she could to make sure I didn’t get to feel better. I will die of a heart attack on my way to a different hospital before I go back there! I just got out today 0603 2026. I would not recommend this hospital To anyone. Call the ambulance and go to Hot Springs, Benton, or Little Rock. But, as I said, the ER did a great job. Just don’t end up getting yourself admitted unless you want to feel worse. Dr. Mitchell was very kind and worked to help me. The other doctors, could not have cared less. I’m sure this review will be removed as quickly as I posted it, but just in case it saves one person in the Misery, here it is. I’m also positive that they would deny every single word I’ve said, but I have proof of my poor treatment. I don’t wish anything bad on them, except that I hope Mary gets stuck with a nurse, such as herself. It’s the least she deserves.

Was a patient here back in 2023. I was there for 7 months (would've left sooner if I had actually worked in therapy) and not only did I learn a lot about how to "deal with" my emotions and traumas, I also made connections that helped support me through my stay. Miss Tiffany and Miss Ashley always made sure I (1) was motivated to work on myself and (2) understand why some of my behaviors were harmful to myself as well as others. Many mental health-based facilities make the kids feel isolated or villainized, but Youth Home provided a safe and structured environment perfect for my healing journey.

I absolutely loved Dr Rev and he is amazing at what he does!... Due to many unforseen circumstances, I haven't been a client at Living Hope in years...smh But, I am currently (re)scheduled with Dr Rev and I am super excited to be seeing him again in the next two weeks!!! Yayyyyy

This place is very crappy. Do not go there if you have a woman especially. Because besides the driver that drops the women off you also have to worry about one man looking teacher that wants to hit on them. My friend there at the time told me all of this about the men coming in and she was very uncomfortable. As well as being uncomfortable around one of the teachers and the bus driver. But they're supposed to be there to help

My baby was born 21 hours ago has still not received a bath. Staff was very unhelpful and was dealing with other patients. We have barely slept at all, and then they decided to wake us up at 4 AM and tell us to pack all of our stuff and move us down the hall. Now I have no place to store all my stuff and I have to sleep in a chair thx. I just wanna go home at this point. I feel like I could take care of stuff myself better than what they have. Update told the head nurse about our concerns and she rolled her eyes, told her we have been waiting for mylea”s IV to be taken out since yesterday and she told us some bs that they kept it in so they could draw blood, 20 min later the phlebotomist told us that it cant be used since it has already had other fluids. Also the head nurse decided to close the doors so we can’t go up to the front desk anymore and never called the doctor like I asked her to so we could be released Also The power keeps flickering off

BE AWARE!! "Skin assessment" means a full body strip search which will be done on your child at intake for no reason. You sign off on this as part of the stack of documents they give you during admission. This is the only consent you will be asked for. There will be 1 person in the room & 1 person in the hall who can only see the nurse, not your child, so they cannot actually witness if anything inappropriate happens. They will physically touch your child.

Building and environment appeared to need updating but staff was helpful and courteous, willing to go above and beyond to ensure services.

I'm so glad to be done with this place.

I was forced to go here when I was a child about 10 years ago. I remember it like it was yesterday because I’ve since been diagnosed with PTSD from my stay here. I was strip searched by two very rude ladies, I was forced into a gown and made to mingle with my peers until they got all of my belongings searched. I wasn’t allowed to have a stuffed animal, a common comfort item for children in distress. I was put into isolation (in the boys wing. I’m a female.) after being accused of having lice I was then not allowed to have any contact except the lady who gave me my “lice” treatment. For three days I didn’t have anyone to bring me food or clean clothes. I was finally allowed out after they admitted it was just dandruff all along. I wasn’t allowed out of my room without sticking my arm out the door and having my name called on. I couldn’t shower unless during designated times. I was given a brain scan that turns out was for someone with the same first name as me. I originally had a roommate but she was replaced after being discharged- by a girl who has schizophrenic hallucinations. I eventually got my own room after complaining enough only to have a nurse sit outside my room yelling to her friend in the nurses station all hours of the night. Mind you- I was here for 8 days for mild self harm when I was TWELVE. we weren’t allowed to talk to people who were older than our wing age group. I was allowed outside one time and that felt like bliss to me. The bullying that goes on inside is also atrocious. I remember watching several children get held down and sedated like it was just another Tuesday. A little 5 year old boy was calling me mommy because he said he hadn’t seen his mom in 4 months, claiming he was admitted for “anger issues.” HES FIVE!! Thank God I eventually got the help I needed after being willfully admitted to a facility that actually cares about the people that walk through its doors.

Had high hopes for this place. Don’t be fooled by the 5 star ratings as many are from staff/management. They do have (or had) some really sweet staff members that go above and beyond. Shout out to Tameka on the weekends. They also have some amazing volunteers who come in for activities and have prizes and make seasonal decorations. Healthcare is a tough place right now and staffing is an issue everywhere. But I worked in medical management and if the staff you have is not doing their job, it is up to you to step in and make sure things are done properly until you hire someone that can. Kim, who is listed as the director, takes no accountability. Unless you are someone who needs minimal assistance, she isn’t going to be much help. I had zero confidence in her after our first two meetings when I had issues and we literally asked to record future conversations because she denied saying things to me in private. Her daughter, Kourtney, who is second in command seems to be the one who does all the leg work and is one of the only people who would follow up on things when she said she would. There is mold in the building. The cleaning is sub par…the room wasn’t even properly cleaned when we moved in (washcloth and items left in shower, etc). The food (unless it’s greatly improved in 9 months) is slop. When we were there not even the staff ate the food. They have no handicap accessible vehicle in use so unless you can climb into the mini van, you won’t be going on an outing. I actually met with the owner and had a laundry list of concerns. It felt like he may have actually cared, but he was supposed to reach back out in 30 days and it’s now been a year and I never heard back from him. Hey Mike Shepard, you still have my contact info…would love to hear from you! Other residents have a list of concerns and Management is quick to say “my door is always open”, but residents fear complaining too much because they will be asked to leave and they have no other option. This was told to me directly by 3 residents. I believe that to be true because it was even said to me. Fact of the matter is I’m not sure there are any “great” places to put loved ones so maybe this is one of the better ones in Saline County.:/ It is a field that is not easy to work in and it is hard work and you have to love what you do to be good at it. I believe Kim has a good heart, I just think she is overworked and burnt out and it shows. The more of an advocate you are for your loved one, the better. Be present, stay involved. Many individuals don’t have that luxury and it is just really sad to hear them say they feel stuck.

Terrible treatment by certain woman nurses.

One of the more unprofessional businesses I've ran across. They say they call you when they haven't. Then if one appointment is missed they won't refill medication regardless of if it's time for a refill. My wife has already had one seizure due to not having her medicine. They don't care about the actual patient.

PARENTS. PLEASE READ.

I called for my son evaluation results and was hung up on and brushed off like it wasn't in the system. I kept calling and when I provided names of directors all of a sudden my son record was there all along. The medical records or HIM didn't want to try to look. I'm disappointed in the employee's behavior but the therapist are amazing.

I went into my first meeting with one of the psychiatrists back in December and to that point it went well enough, but before I set my next appointment which would have took place today the psychiatrist promised to have her nurse call and give me the names and numbers of doctors who could give me my diagnosis. That nurse never called. I was going to bring that up during my scheduled house call but despite getting reminder calls during the three months I waited for my appointment, when the scheduled time came and went nobody called. When I tried calling them I just got a busy tone for the clinic and the psychiatrist. My DAD has to call through the insurance just to get anyone to answer. The person on the phone said I missed the appointment because I didn't click the link on the message they supposedly sent, I checked both texts and emails after the call but there was no message from them and they didn't tell me they were going to send one before the appointment. So they rescheduled me to talk to the psychiatrist after ANOTHER 3 MONTHS and when I tried to call back to confirm the new date they immediately hung up on us. I'm going to find someone else if these people are going to treat me like the waxy q-tip of their clientele, I'm not playing these waiting games with them.

Run, run, and don't look back. This place should be shut down. The employees and doctors are horrible people. They will berate you. I was treated horrible. I wish I could go in more detail. Please read this and do not put your loved one n this place. They will be abused.

This is the most saddest place ever I was there when I was five years old and I never want to go back. The food is nasty not very good education. I feel like I was jail at five years old. I was in Wilson house and the move me up to to fields house

I love this place. They saved me from a long time addiction. The people who work there really care about you and your sobriety. If your in need of help this is the place to go.