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Waited an hour and 45 minutes, then was told it would be another hour still before I could be seen. Absolutely inhumane wait times.

This place is a joke. Places like this is the reason why alot of people don't seek mental health treatment. There's way too many hoops to jump through. People making the 'rules' for this place are sitting in a nice office collecting a fat paycheck, as the clients or potential clients suffer. Another thing is that the Emporia office is consistently filthy. A guy is supposed to clean, but doesn't. Feces on the wall and light switch, and the kids area is ridiculously filthy. Public health hazard here. They were quick to put up plexiglass for covid, but don't even do routine cleaning a sanitation. As for the substance use classes, the literature is OUTDATED, big-time, and instead of pushing TOTAL abstinence, they have seemingly 'partnered' with MAT centers. The therapist is awesome, but ends after 12 sessions. This is WRONG! I've tried to reach the head people in the Petersburg office, but they can't even be bothered to return a call. In all honesty, this place needs to be shut down.

I’ll been working with Benjamin with little success, he said what do you need I can’t help you if you won’t tell me I told him 1 week he got me what I needed excellent work!!!! Go there ask for Ben you will have success!!!!! Best therapist in the world!!!!!!! Saved my life

Very pleased with everyone at this location. This is a wonderful team and I have been beyond please with the services I have received with each and everyone here. I would highly recommend anyone to reach out to this location to are receive the care you deserve. Thank you much for being available.

I am frustrated with this agency ..it seems like they fall apart...in the beginning services that they are providing to my daughter was not explain properly...they were changing case manager every couple months. For several years we have case management that was just stop with out notice...staff said that was the directors fault. They are inconsistent with services to my daughter..which makes it more stressful. With what i experienced, I would not recommend this agency . They will drive you insane

This place helped me a lot. I was sent here from the courts for something I was literally innocent for. Anyways I got the best out of My instructors class. She was awesome.

I recently visited True North Clinic with a family member and we chose to leave shortly after arriving. One of the staff members, Jen Fariss, smelled strongly of cigarettes and I overheard her and a few coworkers gossiping about another staff member, including using mental health diagnoses as insults. This felt extremely unprofessional and inappropriate, especially in a mental health setting. Mental health is not a joke, and hearing staff speak this way made the environment feel unsafe and not supportive. I hope the clinic addresses these concerns to create a more respectful and professional atmosphere.

I would say the program works I took a lot out of every seccion! safety on the other hand they do not know how to handle that, I was assaulted on one of the houses they did nothing but kick me out of the program, I felt hopeless with more trauma than I had before getting in. And lost the trust of talking how I felt because I told everyone that I did not feel safe around the person who put hands on my neck and left me scratched around, they had the nerve to have us both under the same roof, it didn't matter anything I said they made it look like I deserved it, I would think twice before going in there that was kind of racist, am Spanish and most of the people there was white I felt like they didn't understood me the clinicians specially it was their job to keep me safe and they fail by prioritizing the person who almost choked me to death, I wish I could go back on time and just declined staying there there's lot more places much better ones they prioritize people who's paying with Cash and the ones who pay by insurance or other programs like myself we are not on the same level when it comes to be treated fair they break their own rules...... I wish I could go back and call the police they would of handle that situation better with better results just to educate clinicians and owners should know better than what they did to me...... Oh by the way the nurse didn't even checked my neck after the incident so they did me wrong since day 1 till the end..

Clients are not assessed and matched with a counselor to meet their needs. The confidentiality agreement is never reviewed with the client so that questions can be asked. Appointments are cut short from the one hour time frame to 45 minutes. Counselor Peter Schmidt was late to every appointment and never offered more time or made up time he missed. When Peter Schmidt was asked to honor the 45 minute appointment that was paid for by my insurance company, he started calling me names and using put downs instead of acting professionally and fielding a legitimate question. I recommend everybody to look elsewhere to have your counseling needs met. This was a terrible experience with unprofessional counselors!

They really do help you and make sure you get the help you need, group therapy was nice and a good environment for those struggling with mental health, I wish I could go back and give the people who helped me along the way a hug

I am writing the review I wish I could have seen before having my child admitted to the residential treatment facility. He was there for 8 months. It was an overall positive experience for both myself and my kid. They came out with the tools to regulate sobriety and anger, which were both major issues prior to admission.

Thank you CFD for helping my child with her eating disorder. Thank you Ester, Sarah, Alexis, and the entire staff. It has not been an easy process, but thank you for your patience and kindness that got her to where she's at today. It is definitely bittersweet now that she's discharged. I know she will miss you guys! I hope you all the very best! Thank you all for what you do!

Horrible experience except for psychiatrist who was excellent.Staff supposed to work as a team which absolutely did not occur. Staff did not communicate with each other. Case Managers did not do their jobs at all. Medical doctors and NP are rushed and condescending. No processing therapy only teaching and playing games, puzzles, and coloring. Nurses were not trustworthy and did not do their jobs. Would never recommend this hospital and will never go back here under any circumstances.

Used to go here and had nothing but a great experience. I was pregnant and they got Me in quickly, offered Me a mothers group that gave me free baby items while I was in fhe program, staff was nice ..just don't miss groups or they will immediately taper you every day and kick you out for atleast a month which led me back into addiction..thankfully I am sober now without needing maintenance so blessing in disguise..they helped wake me up..only give 4 stars cuz it could of went way worse..not everyone is so lucky as I was

The other negative reviews here got replies that said they could neither confirm nor deny that the reviewer was ever actually a patient. I would be happy to provide proof that I was a patient at Panacea for years. This review reflects my recent experience. I worked with Panacea for years. I was with one practitioner for over a year, and then another who I saw for over a year, and I had a positive experience with each of them. After they left the practice, I was reassigned to someone who trained under my previous provider. Unfortunately, I only saw her twice before getting reassigned again to another person who had recently been trained. I'll call her J. After our first session, J forgot to call in a prescription for my anxiety medication. I didn't realize until I tried to call in the refill. I had to call the office every day for several days before this was rectified. Not having my medication for so many days was very destabilizing. When I brought this up at our second session, J seemed unconcerned, though she did apologize. I checked my scripts right away this time, only to find that she had forgotten the same script again. When I called about this, I was told to call again "a few days" before I ran out. When I did, I was told that J had gone on maternity leave and that I would be reassigned again, and that they could not help me with the prescription. Fortunately, I had found a new NP by this time, who called the script in right away. (I recommend Rock Landing There were also problems with the billing system. I was billed twice for each session for months. Each month, I would get an email with my copay, which I would pay right away. The next month, I would be billed for the recent session and the session I had already paid for. On two occasions, I received phone calls the day before an appointment demanding that I pay the entire balance (again) if I wanted to keep my appointment. This did stop after I spoke with billing, but I was never reimbursed.

Don't do anything to help with mental health medication wise. If you need a med review before your scheduled appointment they will not let you they will tell you that you have to wait for your appointment even if it's an emergency.

I love Michell Tibbens. from the very first I was so apprehensive but she really made me feel at ease. my second appt was even better. She conects well with people and I'm happy she is my person...

The worst place to go for anything mental health related. Incompetent staff. Did not offer any help in a mental health crisis situation. Absolutely horrible doctors and staff