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They helped me through a lot of hard issues dealing with my emotions and understanding of myself.

This review is long past due. I won't mention her name but a very special person worked there. I'll never forget her but liked owls. Hard to not think 🤔 of her amazing personality when I see them. At one point the skill building had her and another assigned and of course they worked sooooooo well with the crisis staff when I was in need. I had back to back pregnancies. One was unplanned and I'm sure their are mothers out there who have had children THROWING UP AT THE SAME TIME! What an overwhelming experience! Couple that with some medication experimentation and some other serious stressors and needless to say I was more in need of support than even I realized at the time. How grateful I am looking back and realizing how beneficial they were in giving my children a good start at a young age. The warmth, the kindness...I still remember my daughter dancing on the table 😆 at a doctors appointment and the worker handling it soooo well with so much warmth. They were so organized and always did such a phenomenal job at meeting me half way at keeping essential appoints and breaking the ice at getting new services or finding new goals, outings. I always thought it was a nice touch that places like this took me to donate blood do I could have an opportunity to give back and not feel like a burden on society. The way they provide support and inform about hormonal changes ( postpartum can be 18 months etc. is soooo great). Again, it wasn't until I left the area that I fully realized how wonderful these services are and how much they contributed to my childrens well being. The coordination between the PCPs, CHIP, Psychiatrists, CRISIS team, therapists is so impressive, but what's more impressive is the T L C. To those of you that work there that are Christians, keep fighting the good fight and diligently working hard to bring a ray of hope to lives of the vulnerable...you did for us! 🙏💖

They shut down my case without telling me. The only time they were willing to work with me was when they did virtual group therapy in 2021. They used to have strict rules of who they can serve, I guess they are going back to that since the CoVID pandemic is not as much of a crisis now. Thank goodness for Carilion.

They shut down my case without telling me. The only time they were willing to work with me was when they did virtual group therapy in 2021. They used to have strict rules of who they can serve, I guess they are going back to that since the CoVID pandemic is not as much of a crisis now. Thank goodness for Carilion.

Great Psychiatrist but staff and nurses do not answer phone calls, return phone calls, and meds don’t get filled. How does a mental health facility provide mental help when a patient runs out medication which causes mental health issues ? If there is a crisis who do you call? You sure can’t call them. Poorly run. All you see is staff always redecorating the place.

Great staff! Everyone was accommodating and helped us navigate through our situation. Sophie was the best and my son really connected with her. Thanks Sandstone

Keep looking. Do not go here.

I have used the Arlington, VA office of this practice for about 1 year and my child for more than 2 years. The practitioners are terrific and I have had no problems with billing or the office staff. I typically use the patient portal to request prescription refills if needed and have not had any problems. My practitioner has never “stood me up” for an appointment nor has my child’s. I would recommend this practice.

I was here in October of 2024, and when I left I swore to myself I would never return to any place like it.

I have a family member that’s there and I’m hearing that she is not receiving enough food and the overnight staff, are mistreating her. Verbally. They talk back, they cuss, and they are VERY RUDE to our mom as well when it’s time for my family member to call our family. It needs to be handled and we don’t appreciate it. Your own family member gets mistreated in place where it’s suppose to be good therapy. The overnight night staff is horrible!

Receptionist attempted to collect private information before doing standard enrollment forms including HIPPA. When I asked to sign the HIPPA form first she stayed quiet so I began explaining what the HIPPA form is and she interrupted me and snapped “I KNOW WHAT HIPPA IS!” I continued explaining why is should be signed first before collecting private information and she said that this is how “they have always done it, even long before she worked there.” Still refused to let me sign one first and said “obviously it’s not shared because we are a medical service”. Now reading other reviews where HIPPA has been violated by this office I am glad I didn’t continue giving private information to a complete stranger over the phone, who isn’t even the service provider.

Some of the workers here really care about the patients. Some of the others are rude and nasty. The lady in the mail(supervisor and staff) They have been giving my son false hope for 3years to get unescorted visitation to come out with his family. He’s not a danger to us or anyone else. Don’t bother him and he won’t bother you. It’s time for an investigation into the practices there. Getting paid for a body in a bed is no reason to lie about the patients progression with treatment.

I need help because I was being harassed by my neighbors breaking into my house they threatened to kill me I couldn't get the police to do nothing, and I was thinking maybe these people could help me because they were destroying my mental health these people doing this to me. They told me I had schizophrenia I was trying to give me medication sports medication now my throat. When I had videos and audio recordings of these people doing this shit. It's because the people who were doing it are rich around here and they control everything. If you down trodden and poor and an x addict. They consider it all hallucinations of a drug idle brain even when you've been sober for 6 months. My group facilitator was great but everybody else I work with was telling me what was happening to me was not happening to me it was just in my head. Even the cops were telling me that and I have videos witnesses and audio recordings and they ignored every bit of it. If you are not liked in the city of Stuart even people that don't live there abide by the people who live there and try to keep you down intentionally.

I wish the lady at the front desk pretend she likes helping people. I tried to come here once before. I couldn't come here because of the front desk lady was very cold. Made me feel like I did not belong in her space. I have to come here because I can't afford anything else. I worked for customer service and hated it . But no one new it. In fact when I left for more paying job they did want to see me go. The customer's see me time to time and tell me things was better with me. I pretended the hole year.

I sought help at The Madeline Centre for mental health support, but it was one of the worst decisions I made. The therapists lacked empathy and seemed more focused on billing hours than actual recovery – sessions felt rushed and unhelpful, like they were just going through the motions to get paid. Confidentiality was a joke; my personal details were mishandled, and I felt exposed and violated. Management was disorganized and dismissive when I complained, leaving me more distressed than when I started. This place doesn’t care about clients; it’s all about the money. Find a better facility that actually values your well-being.

I wanted to document my own experience here. I came here before in a moment where I did not feel safe being alone and suicidal. I have dealt with severe depression for a decade and PTSD. They figured that out. Never been screened for ptsd despite already seeking mental treatment elsewhere. This place saved my life. I had really wanted to get better for so long and I had held on for as long as I could. Nothing had truly helped. It was inpatient for 10 days, and then with the PHP program with the AMAZING ladies over there! In my own experience the only negative was the way some of the nurses (inpatient) talked down to patients at times. A really special shout-out to a nurse named April! (Inpatient) She went above and beyond to take care of me while I got extremely sick taking new meds. It truly was the worst I'd ever been sick and she took care of me like I was her own child. Having lost my own mother, she had no clue how much it really meant to me

I have had therapists over the years with much success and am a positive person that has succeeded in my therapies. I would not be concerned if one thing had occurred, but multiple things occurred over time. My partner needed therapy. He emailed and got no reply. He made several phone calls and got no return call. Mind you our counselor suggested Lighthouse so we considered it reputable. My partner called again. He finally got a call back and did an intake that included all his personal information including billing. He was told that 'if' there was a therapist available they would call back (?) Not, we will get back to you regardless with an update (?) Well, he finally got a session scheduled. He waited by his phone for 30 minutes and got not NO call. There are very few reviews about this organization here. I hope my sharing this experience as a pretty balanced person is helpful. I would suggest that you reach out elsewhere - especially if you have PTSD or serious issues and you thought you would start in a safe way. Always take care of yourself. If you feel in danger - reach out to friends, family, your faith, a therapist - and be honest - you are worth your life. Call 911 if you need to. I've lost friends. Your friends and family and the world deserve you. Hugs to all.

They treated me so poorly as a client I would give this zero stars. One of the counselors began slandering me to other counselors and they would continue to have to assign new ones because they keep having people leave the company. The manager Shawn ended up discharging me without documentation. They’re committing Medicaid fraud.