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I only give this organization a three star, because I realize and understand that some improvements are needed with it's case management. My sister who has been a client for over 25 years. Recently my sister passed away on December 31, 2024 at aged 72. Here's why I am so disappointed. My sister's case manager has been in considerate towards me. My eldest sister who passed away on October 7, 2023 was the power of attorney of our sister's estate. UPON her death she was no longer our sister's power of attorney estate. I was told by my sister's case manager that I was next of kin (sibling) to become her power of attorney estate.

I trusted these people at the crisis center. Spilled my guts and begged for help. I made it very clear from the start I was ready to accept help, that I was at my lowest. I made a statement that I was embarrassed to wait in the public waiting room while I was so tearful. I asked if there was somewhere more private, I could wait at. They took that as if I didn't want to go. They placed a custody order on me without communication and had two cops show up out of nowhere put me in handcuffs and shoved me in a police car. I was so hysterical and confused why I was being treated like a criminal when all I wanted was help. When I get to the hospital the treatment gets worse. not by the hospital staff but the police. I then get trolled through the er waiting room with officers and handcuffs. when I get to a room, they take all my stuff and are so cold to me and speak to me with no respect. after I put on the gown they gave me, they put shackles on me and chained me to a bed. I asked the officer to please loosen the shackles on my left ankle and instead she tighten them. i have bruises on my wrist and ankles. I begged them to stop, that I did nothing wrong but ask for help. I was told to shut up. The nurse kept shoving white pills down my throat every two hours to try and relax me. I was chained to a bed for 14 HOURS. before I could go upstairs. By that point I lost sight why I was there because I am trying to work through what I went through for 14 hours. this place isn't here to help us. this place needs to be defunded. I won't stop telling my story. If there are more people who went through this, please reach out. We need the mental health system to change, and the crisis center shut down. I went through abuse I didn't deserve all because I really wanted help!!!!!!!! PLEASE DONT TRUST THESE PEOPLE!!!!!! I got out today and I am really having a hard time holding together after this experience it was very traumatizing and makes me never want to ask for help again!!!

I would give them more of a 4.5... they have really been great to me... I think most of these reviews are from mentally ill people that aren't getting the help they need... A few years ago... That would've been me... At first before they changed names and they were also pact... It was incredibly toxic... But I have grown fond of them tbh... They aren't the best... But they are pretty good at what they do..

I really wanted to give them a chance, considering the bad reviews, but I drove thirty minutes for an appointment at 10:30 am. I sat there until 12pm just for them to tell me they forgot about me. If you can go somewhere else, I would definitely.

It's such a shame this program is so different depending on the location. The Long Beach location was a wonderful program, but this location seemed to lack competent management, staff and programming (except for the therapist here-- she seemed very qualified). Child left with more traumatic experiences. We still don't know the extent of them. This program could have so much potential if it was managed more like the Long Beach location. I would not recommend sending a child to this location unless significant changes are made.

It is unfortunate that I was not informed about the service cancellation. I sensed a lack of cooperation from the company. However, I must commend my CM for their exceptional support.

Hi. I’m on my moms account. I was just there. I don’t like it. Lack of food and nutrition and communication with staff is horrible. Not a place to recommend. Glad I’m home!!!

My NP was nice, she did listen to my concerns and came up with a plan.

When the Behavior Health Service of Virginia first started providing services I was so grateful amazed at how much help they were... my husband got really sick after about 8 months into the program. He had to have 7 surgeries in 6 months so BHOVA disgured me because I couldn't see the therapist as much as required. I had no issues with that. However. Back in August of 2021 I became really ill with a bone infection. I spent 8 days in a hospital room within a room and could not leave my room because of the infection. After that I had 8 weeks of infusions. It has taken until January before I was released from my doctor's to do minor things. I called back to see if I could get back into the program, I knew I needed support more than ever. I called the office 6 times in a month and never heard back from anyone. Everyone said that Shawn would call me to talk to me but he never did. I reached out to my therapist from there and she never returned my call. This is not how a behavior health program should operate. I lost my little boy this past week and with everything else I needed i mental help for my mental health but I DID NOT RECEIVE ANY INFORMATION AT ALL. Shawn and Tyler both think that by not responding to someone in crisis is the answer. Darius the director should be ashamed. Thesis the reason mental health is on a decline. The services do not respond. This has added more stress and I needed help. The lack of communication between Shawn and Tyler are discouraging and is totally uncalled for in the mental health field.

I've used VCSB for three years and it's been a net positive. Every interaction with the staff has been neutral to good, usually good. They are enlightened about the LGBTQ+. The case managers have been deeply good, dedicated people exceeding expectations. The therapy options are insufficient, full stop. They need more people, more funding, and maybe more space. They also need staff trained to treat trauma/PTSD.

Incompetent, rude, lacks empathy and compassion- this is a description of their employees. Also, they consider it to be acceptable to not complete an evaluation. They need new employees or completely retrain the ones they have. I feel compassion for any family that has to deal with this organization during what is already a difficult time for the family.

If you're a parent reading these reviews with hope, or the ones on yelp or Reddit, I'm sorry to tell you this facility is not your answer. Through our experience, these reviews recently became our own reality.

Went for help several years ago, counselor was just like "that sucks man" to literally everything. Pretty useless. Was lied to about cost and I refused to pay more than what they quoted, but they managed to yank their fee out of my tax return this year anyway.

I would not recommend coming here. I’ve been a patient/client for almost a year. I’ve been through 4 “therapists” and 1 med management NP. Nothing against the therapists, but they aren’t very versatile and one of them told me to just think positively and I would stop having anxiety. Really, my biggest problems are with the receptionists. They’re disorganized. They never get back to me if I leave a voicemail. They had to take my name and number about two weeks ago because their system was down, and I was unable to schedule an appointment. They never got back to me. As someone who takes medications that need to be monitored, it’s important I have scheduled follow ups. I always had to schedule my own follow ups. No one ever reached out after appointments like the therapist/med management np said. It’s exhausting dealing with them. You can find better care elsewhere for sure. I’d avoid here at all costs.

Thought this place was good at first for my child who has autism. 4 months later I take her to see Coretta the psychiatrist and the whole visit was weird! She needed fasting blood work done. They call the next day at 8am asking if the blood work was done!??? Told them I would wait for her dr appt in a few days since she’s autistic and hates needles. Talk to the pediatrician who recommended we see a new psychiatrist and wanted to do the fasting blood work at their office , I agree and corettas nurse calls me the same day I tell the nurse what her pediatrician told me to say that we are going to another psychiatrist we don’t want care here any longer and the nurse calls back 5 min later, leaves a voicemail saying my daughter has to get bloodwork through coretta or they will call cps!!!! I will never recommend this place and am even considering taking legal action! This place is for a particular demographic that we do not fit and it should be okay if you don’t feel comfortable to switch providers! CSB shame on you for this type of behavior! Please don’t go here! go to UVA ! I’ve never experienced this behavior in my life!

Was referred here to be evaluated for something. Didn't even get seen due to negligence on their end claiming my father was listed as my legal guardian on my medical chart. He's never been listed as my legal guardian EVER on my chart and never have I been told previously by any other Bon Secours facility that he was listed as my legal guardian.

Connections Prince William Crisis Receiving Center is not autism‑friendly, and I would not recommend it for autistic patients in crisis. My autistic adult son was sent here after an ER visit for suicidality, and staff repeatedly failed to understand or accommodate his autism. There was no autism‑literate provider available, and I had to push just to get basic sensory supports, (a book was all the allowed him to have) with a real risk of his shutdowns being mislabeled as “non‑compliance.” During discharge, staff referred to him over the radio only by a patient number and to me as “the parent here for pickup of discharge,” which felt dehumanizing. I was then left locked alone in the lobby for over an hour with no staff at the desk, no response to knocking or calling out, and was later told they “didn’t realize” who I was there for, despite having already tagged him with a number. Some (2) individual staff tried within the limits of the system, but overall this was not a safe or regulating environment for my autistic son. If you or your loved one is autistic, please be very cautious about choosing this facility.

Unless you're detained against your will and have no choice because you were brought here I would highly suggest not checking yourself in voluntarily. If you are brought here against your will and are former military ask to be placed in the 1 East wing as your experience will be much better than the straight jacket wings of this "hospital" (it is not a hospital it is one step up from jail). Some of the nurses and technicians are the nicest people I've come across, Devon and Miss Faye are wonderful people, Dr. Marcus Forbes is a great guy as well. But overall this is not a treatment facility it is a business and they will extend your stay to make more money off you if you have insurance. A lot of the people that had no insurance were in and out of this place but the ones that had insurance were usually extended. Most of the gym equipment was not in working order and if you're diabetic the only choice for a beverage that wasn't loaded with sugar was water. Sleep is extremely hard as they do not turn off the hallway lights and leave your door open as to check in on you every 15 minutes. Most of the day is sitting around watching the only TV available, however they allow you to log in to netflix or other subscription services if you have them. Your experience here is not therapeutic but more like passing time until they allow you to leave. Depending on where you are placed and who you are placed with your experience will vary from horrible to tolerable. I will say I came out of here with a bunch of new friends. Avoid at all costs if possible. If you are detained against your will plan on being very very cold if you don't have a sweatshirt or long pants as the place is freezing. There is no option to drink coffee.