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This is the best place I've ever gone for treatment. From staff, to nurses, my doctor, therapist, they are all wonderful, and you're not just a box to check off, they actually care and want to help you.

A few years ago I attended this practice as a patient of Dr. Mcfillin’s… and I can proudly say he saved my life. The program is very intense with homework and tracking your behavior patterns, but holy wow does it make things finally click. I have been in and out of therapy since I was 13, and he’s the first one who ever undid all the brainwashing and trauma. The longer I’m out of the program, I find the more of his teachings I naturally apply to my life. 3 years later I still reflect on my binder notes from class. And this is without even completing the program due to a dangerous home life situation I was in which made me have to move…

Compared to our last provider, I really thought we had found a good place with LVF, however, my experience this morning has proven otherwise. I had trouble finding the link for my daughters 10am appt and called at 10:03am for assistance but then had technical difficulties with my microphone and logging in from the computer and finally got in at 10:08am only to be told we were marked as a no show by 10:05am. The appointment is only a 20 minute appt so the provider now got a 15 min break and no one could contact her and no one offered to help me reschedule. Everything is “call this number”. 5 calls later and we finally have a new appt scheduled but with zero empathy from anyone I spoke with. I am working today, I have meetings, my daughter is home from school for an in service day which is why I scheduled her appt for today. The first option provided for a next appt was 11am on a Thursday, right in the middle of her school day. The next option was March 18th. I don’t know whether I’m more frustrated with the lack of empathy and understanding or the 5 minute policy. I understand the providers are busy but so are families with children and jobs. I am truly disgusted by this interaction and will be removing my daughter from this practice after this appointment.

Tried coming for both physical and psychiatric care. Psych refused to prescribe what I was stable on, and an arbitrary 2 week waiting period is required for medical care. The clinicians are fine, but their office policies are so burdensome that in one case I ended up needing to pay out of pocket somewhere else, and in the other, the wait for me to get the ability to breathe was two weeks, not due to a lack of appointment, but arbitrary wait times.

The Doctor excellent, my therapist his the best very professional. But the girls that works in the reception very rude don't have manners 😠 they don't treat you well. My opinion she shouldn't be there treating clients in a rude way. We all deserve respect.

7 years this February I was at the facility and it was sensational. I loved the staff and the food. You have to want recovery and if you do this is the place. I took the treatment in stride and used it for what it is there for. You have to decide on your own to be clean and that mentality is all that you need! The facility was to help guide me and an escape for me to see my own acceptance. Thank you. To everyone become the 1 percent and never look back. Patrick Croft

They have been there for my son to an extent, but there is definitely a lack of empathy from certain staff and these are people who have masters degrees, some things school don't teach. I would give 2 and a half stars because there has been some staff that has been great and some were very rude and unprofessional. They are hard to reach short staffed and will twist it on you. They will find a way to blame your child and make you and the family feel bad that your child has special needs. Almost every summer I'm left high and dry with little to no support. Seems like there only really interested when they know the insurance company is going to pay them. Lots of broken promises.

This place is a joke they wanted me see see Dr Koi again I suit him years ago for giving me the wrong pills almost killed me don't go there's you made end of in.hospsl and or Dead

STAY AWAY!

This place is great when it comes to therapy. But when it comes to getting a medication evaulation not so great. And this isn’t the first time either. The psychiatrist they have on hand wanted to do another evaluation and when I mean that like 4 more for meds my son now going to be 6 needs. He has ADHD which we all do. And they want to make sure he definitely has it 😏 even though it runs through all of us through my side of the family. Then they wanted his IEP from school. Was asking me personal questions not even related to my son or his treatment. When checking out he said another 4 weeks. So now I’m waiting another month. I can tell you after searching for almost 2 years this isn’t the news I needed to hear for a child to get help. I requested a different psychiatrist and lo and behold he’s the only one there because the one was retiring today. He’s the same doctor that told me my 12 year old didn’t need any help from Concern or him. After that my 12 year old went to his PCP and got his help and I’m highly grateful for them helping my kids. Have an odd feeling I’m just going to jump through hoops with this doctor honestly not the best place to get on medication or help for that. Because you are definitely going to be waiting for a long time. And it scares me because I don’t think he will be able to put my son on the right medication.

Fairmount Behavioral Health System did not meet expectations in terms of overall service. The facility felt disorganized, and the staff seemed overwhelmed, leading to long wait times and a lack of proper communication. The level of care didn’t feel personalized or attentive, which is disappointing for a place that deals with mental health. The environment wasn’t as welcoming or supportive as it should be, and there were noticeable issues with responsiveness and patient care. Overall, it felt like the focus was more on procedure than on truly helping patients. Wouldn’t recommend unless improvements are made.

After struggling and waiting forever to get help from a therapist for my daughter who desperately needs help.. Six weeks after first visit, they are cutting her loose because that person is leaving. Waiting for two years and now this. Let alone… Telling my child, before letting the parents know…..

I had an appointment this week for an ultrasound that I had been avoiding for years. I am having massive issues and the sonographer got me through this very difficult test (for me). She is very skilled and her compassion, empathy and kindness overall possibly saved me from avoiding finding out what is wrong. She worked tirelessly to help me get through this and I am beyond grateful to her.

They have SOME bios "fine print" policies due to denomination that you cannot get around if you are actually a "Protestant Bible-Believer" or another faith and/or belief system. I gave 4 instead of 3 because ALL the people I have met are genuinely kind people with a professional, friendly demeanor. They allow loved ones to be involved in patient care/treatment. They also accept "MHIDD liability" if you are under-insured or uninsured. As of the past 2 weeks or so, they have a 3-month wait list for NEW patients, and you must see the Doctor AND therapist to receive mental/behavioral health treatment there. They do "couples" counseling ONLY for "certain" couples. The Dr there currently is open to herbal supplements, (He doesn't automatically say no by default, either.) but will try to ensure safety regarding interactions with pharmaceuticals. However, I got the vibe that he wants the patient and/or loved ones to be somewhat knowledgeable before taking them.

I just want to say, that it's so easy to focus on the negative, however, I am so grateful for the excellent care I received at the emergency room. I went to emergency room on Feb. 4, 2026. Extreme pain in right side of my back. I could barely breathe. I was seen by a very caring Dr. Albert salooma. I never had a kidney stone and thought that I might have one. When tests showed no kidney stone, Dr. Saloomas said he would figure this out. He certainly did. I had pneumonia and my severe pain was from a blood clot in lower right lung. Dr.Saloomas, thank you so much for not dismissing my pain and getting to the bottom of it. The whole medical staff in that emergency room saved my life. Thank you nurse Debbie. Debbie wears perfume that's called happy hippie. Such a nice lady. The 3rd floor nurses were all excellent. All aides, house keeping, cafeteria were all kind. And Dr. Winston, what a gem. Your personality put my mind at ease. This was a very scary thing to happen. I just wanted to focus on the positive. Thank you upmc!!!

I just wanted to give an appreciation post, Northern Children Services helped me and my daughters tremendously over the past 2 years everything I needed for my daughters they helped me get, I felt safe and a relief from escaping my situation I once was in, during times of my postpartum depression and everything I’ve been through it was always someone there to give me kind words, a listening ear. Me and my children needs always was met, they helped me receive everything back that I have lost I even started going to college while living in Northern. The neighborhood was great for me and my daughters nice people around the area, calm quiet place. I recommended a few of my friends who are in the same situation I was once in. My experience was great and I can’t be more thankful for them helping me and my daughters.

THANK YOUUUU ASIA!!!! You are a blessing !!! I could not get in contact with Exton office at all and kept calling other offices and this angel answered my call!! Thank you so much

I felt confident in the care provided here. Staff were knowledgeable and transparent in their explanations. The facility was orderly and well run. Trusted providers like this can benefit from global platforms such as StrongBody(.AI).