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We've tried seven counties twice. And both times, and different locations have severely let us down. Their "24/7" assistance, complete bull. If you're dealing with an emergency, no matter what they say, just call 911. They don't care, and if they did they would be much more help. Even if you're doing everything right, that's all they tell you. "you're doing everything right, I'm not sure what else to do". First time, we tried for 8 months with their services. They're an acute service which means SHORT TERM. second time, absolutely no help then either, and canceled the evaluation with no warning to us at all. Let me know where I can go where someone actually gives a damn.

It’s small only nurse practitioners no psychiatrist at all and can’t refill or write controlled substances just depression pills anxiety non narcotics so if someone tells you they can they don’t know what their talking about so trust me look for a certified psychiatrist that write/refills narcotics controlled substances bc nurse practitioners are really not good for anything sadly like a urgent care rn.

I had hernia repair surgery this morning. I have to give credit to the nurses and staff. They were amazing and so nice! They were so caring, helpful, and informative. They went above and beyond. Thank you also to Dr. Chadwell for always doing a wonderful job! Much love to Baptist Hardin!

I Absolutely Love Everyone At Summit Health! I have got to experience help from Dr. Whitney Mayer and Pauline Siders! They are both Wonderful and Caring people that Really do Want To Help you in any way possible!!! Sadly to say, Whitney left and is elsewhere now. She was my 1st Dr. and I actually cried when she found a different job. But Pauline Is Amazing!!! Every one treats you with kindness, and do not make u feel like you are being judged from anything you've been through or going through! Just Be Completely Honest and Don't Be scared to tell them How you truly feel inside! You will get the best service ever!!! I truly appreciate everyone there at Summit Health!!!

I brought my friend in for leg pain with a history of osteomyelitis at 1pm nothing to eat or drink past midnight She hadn't slept in 2 days. She was crying in triage mostly because her father lost both legs from the same type of infection. She was so frightened. I stayed by her side for 4 hours. All but 1 nurse helped me try to calm her down. The doctor ordered his tests but ignored our request for some information and pain relief, the women were cold and distant.at the end of our visit my friend got up and walked out still no news. When I went in to find out if this was life threatening they all surrounded me saying I had no right to ask and they called the police on me. Needless to say I will never go back there nor will I take any family or friends. I gave it a 1 for the only caring nurse on the floor in the ER this afternoon evening. Update now Feb 5 2026 her Dr told us today she will need her big toe amputated. The tissue and bone is dead. Too bad she didn't get help earlier.

I have a sinus infection. Got an appointment same day. Check in was easy, front desk, Chrissy was courteous and efficient. My wait time was less than 10 min from the time I checked in until I was called back. Jasmine asked me a ton of questions and took my vitals. Alex NP was caring and through and I felt my time was valuable and I was heard. My treatment plan was well explained and Alex asked if I had any further questions. Very efficient team. After I left, I went to the pharmacy and they had my scripts in que- but got them ready (30 min) and I was on my way home. Thank you.

My aunt has been a patient in a swing-bed (aka therapy) several times. We can’t say enough good about the care, cleanliness, kindness & quality of food. We are from western NY where the hospitals are much bigger, but the overall experience is horrible. I would take Trigg County Hospital over any Kaleida Health hospital any day of the week….they could learn a few things from this quaint facility.

Find anywhere else to be seen. They do not take mental heath seriously, it’s nearly IMPOSSIBLE to get ahold of them. I’ve called 20+ a day, still no answer or call back. I was being seen by a wonderful psychiatrist here back in 2020 and have been seeing her for years, but they lied and said that she was on maternity leave while she was still working there and everyone who was working there were taking her clients, Including myself. I had no knowledge on this until I spoke to the same psychiatrist who left this facility after the fact. These people only do this for the money and to have a job, they don’t care about peoples mental health. The teenager who works answering the phones is rude and smiled at my sister who was crying due to the fact she did not have a refill on her medicine for 5+ days and my sister was extremely upset. Do not go to this place, they do not take mental health seriously. RUN and find literally ANYWHERE ELSE to be seen.

I would leave zero stars if I could. This place has been a joke since I was a kid. Started going in high school when I was 16 (2012) and went back recently for postpartum help and then help with my child. There is NEVER a therapist or anyone who cares or actually WANTS to help you. It was either constantly switching nurses and doctors because they’d leave or now two of the options were a therapist whom I’ve seen before who does absolutely nothing or someone I attended school with that I definitely don’t trust with my personal information and history. You can beg them for help and not get it unless you’re in recovery! There so many places and people peer support certified and wanting to help those people but no one here seems to care about the rest of us. I have chosen at this point in my life to seek help out of county. I’d rather do telehealth or drive somewhere that actually has someone that can and wants to help us instead of wasting more of my time.

I have 4 children and and very satisfied with the card they have been given by Dr Alexander M. Saurer. The staff have always been friendly, courteous and professional.

Laura helped my fiance understand her emotions better but after having to reschedule 2 sessions they dropped her from service without a reason. After reaching out to get more information we've been competely ignored. Laura is a great therapist but the office's ability to communicate with their patience is lacking heavily.

I would give zero stars if possible. This facility is a mess of unprofessionalism. I had a therapist use my session to talk about his own personal grief instead of my trauma, and when I reported him, the replacement therapist 'brushed off' my urgent 702 proof of no income form to go on vacation. The management is just as bad, making me wait a week for a simple signature I needed for food stamps so they could have a hearing to approve or deny my form. I just asked a neighbor instead. They have zero regard for patients with transportation barriers or chronic physical and mental conditions. They insisted and demanded that i come in person when i told them i dont drive and i have social anxiety. Even their 'emergency' response is a joke. I called for help to escape an abusive living situation, and the mobile team's only 'solution' was to sit me in a van and ask if I had suicidal thoughts. They have no resources for actual crisis intervention or relocation; they just run through a checklist and leave you exactly where they found you. They don't care about your safety—they only care about whether or not you're a liability. It's been a few sessions now with the new therapist and she pisses me off every time. She interrogates me and always asks about suicidal thoughts when i have never shown anything but confidence and a high self esteem. She doesn't see the individual, everyone is the same to her. She generalizes everyone. I asked for a new therapist and the manager said no and that I wasn't welcomed here. If anyone is looking for a therapy office, go anywhere else but here. This is the lowest of the low in Louisville. Seven Counties is rock bottom and you can do better.

my mom recently passed away and i really needed to talk to someone and my therapist canceled on me and said that shes switching positions and switching positions on me. now i have to get a new therapists, ive had to get switched to a new therapist over 5 times now ove thenpast 10 years and its mentally draining. i highly dont recommend going to northkey. ive finally broke all my walls down to the therapist i just had and she just left me. thanks northkey 😂 youve been such a great help. ive been going here for the past 10 years and im 17, the only reason why i even keep going back to northkey is because THEY DONT HELP. they need to start actually caring about the people who go, but i guess they never will.

The new Boyle County New Vista location is truly an outstanding addition to the community. The facility is modern, welcoming, and thoughtfully designed to provide a comfortable and supportive environment for individuals seeking behavioral health services. The staff is highly professional, compassionate, and dedicated to ensuring that each client feels heard and supported.

DO NOT GO HERE! Dr mark hiet is a joke snd should be fired. He got me messed up on meds that gave me tardive dyskinesia. Go to richmond, dont waste your time on therapy or "doctors" in this place. They sit you down look at you and prescribe you a bunch of unnescesary meds. It took a toll on me and im WARNING YOU RUN

I have been with Pathways since I was 20 I am 44!! Now Dr.Kahn was a joke but I have met some amazing therapist over the years and will remember each one! I have PTSD from a horrible past but I am workinv on it now! Thank u Pathwsys therapist for all the years of hope pain and understanding u have done with me!! if u r suffering from mental physical or addiction issues they r there to help no judgment cause they have seen it all! give them a chance and if not they will assist you in finding what works for you! we all heal in our own way I pray each of us find what we r looking for to b who we need to b!

Unorganized, appeared to me their

i have very severe adhd and a plethora of other mental health issues. i was referred here and was once scheduled with a therapist that didn’t take my insurance so i had to reschedule. in my first meeting i told them i was intending to get back on medication for my adhd since my last psychiatrist ghosted me. i was then matched with a psychiatrist who REFUSES to prescribe adderall to adults. my adhd meds were the best antidepressant i have ever taken, and i told her that. instead she put me on another antidepressant when i’m currently taking 40 mg of citalopram, 100 mg of trazadone, and an antipsychotic. she then told me that i should seek therapy for my adhd. her response to me telling her my insurance doesn’t cover therapy (which is why i seek medication) was “then … how are you here then?” i was floored. i ghosted their asses bc they refused to help me and in that time without the medication i needed i tried to off myself multiple times. NEVER GO HERE.