Mental Health Providers in Orlando, Florida

I am so happy to have found this team! Every time I go to this office, I feel that they genuinely care about my well being. They are professional, but caring at the same time! From the staff at the desk, the assistant that get my vitals, the resident doctor, and, finally, Dr. Flores! They make me feel heard and encouraged!

From start to finish, the care I received here was excellent. The staff were attentive, knowledgeable, and truly took the time to listen. I felt supported throughout my visit, especially when it came to behavioral health concerns. I would absolutely recommend this facility to anyone seeking reliable, compassionate care.

Although I’m from out of town, I was still able to be seen the same day at True Health as a walk-in. The entire process was quick and efficient — I was in and out in about an hour. After seeing the doctor, I was able to get my prescription immediately since they have an on-site pharmacy, which made everything even more convenient. The staff was kind, helpful, and very accommodating. I truly appreciated how smooth and stress-free the experience was!

I had a very disappointing experience at Orlando Recovery Center, and I would strongly caution others to thoroughly research before choosing this facility. From the beginning, I felt that leadership lacked professionalism and compassion. My interactions with the CEO, Vicki Garner, and Clinical Director Alex Cole were particularly troubling—they came across as dismissive, condescending, and more focused on protecting the facility than addressing patient concerns. One of the most serious issues during my stay was related to medical care. I was given the wrong medication by nursing staff and experienced delays in receiving medications I had already reported at intake. When errors were brought up, the responses felt minimal and did not reflect the level of accountability I expected in a healthcare setting. This raised real concerns about patient safety. The overall environment of the facility also needs improvement. Cleanliness was an issue in several areas, including laundry machines and group rooms. The equipment in the gym was outdated and in poor condition, and many amenities advertised—such as a “gourmet chef”—did not match the reality. Food options were limited, and access to basic items like snacks and beverages was unnecessarily restricted. There were also concerns about organization and structure. Rules were inconsistently enforced by staff, and some behavioral health technicians came across as unprofessional or difficult to approach. Therapy sessions felt generic rather than individualized, and I did not feel like there was a strong focus on personalized recovery plans. Safety was another concern. During my stay, there were multiple altercations between clients, and I did not observe a consistent security presence. This created an uncomfortable and, at times, unsafe atmosphere. Case management appeared overwhelmed, with very high client loads. However, I do want to acknowledge Troy Garric, who stood out as professional, supportive, and genuinely helpful—he was one of the few positives during my experience. Overall, I left feeling that the facility prioritized operations and insurance over patient care and individualized treatment. If you are seeking a recovery center that offers attentive medical care, a clean and supportive environment, and truly personalized therapy, I would recommend carefully considering other options.

The front desk lady was really helpful and nice to us from the moment we walked it.

Just had my first, initial visit, I found this place because they came into my room at the hospital and pretty much begged for patients. It’s a nice place but overall customer service is very poor, the nurse was very dismissive and you could tell she didn’t want to be there, the front desk as well. Dr. Gigi wasn’t the most personable Dr either. She was pretty rude and gave us the most basic response to our questions. I asked for information on a vaccine she said she’d print me out a pamphlet to read… she could not wait to leave the room and it’s sad they had only a few people there when I visited and still the attention to patients is lacking. My daughter did not like to be touched by Dr Gigi and I could feel the energy in the room just being very hostile and dismissive. Overall not a good experience and transferring my care as soon as possible. Like I said this was not my first choice but they came to my hospital room when I was admitted and I figured it would make things easier to just go with them as I hadn’t had time to search pediatricians. But I wish I would’ve did a little more homework on them. I did not like the experience at all.

If you need help finding a therapist please do yourself a huge favor and call this team!!!! I promise by the time you hang up you will already feel better. I can not say enough good things about how helpful and considerate Alan was when he answered that call. My future self will thank me and Alan for many years to come.

Very easy and comfortable place for HIV/STD test.👨🏻‍🔬

A phone conference assessment was scheduled and held his morning for my 93 year old grandmother, for home health aide services with Kiana Cabrera. Midway through the questions she became EXTREMELY accusing, insulting, condescending, and showed a lack of comprehension. I find this to be the most inappropriate way to conduct an assessment. When applying for home health-aide services one should not be accused of neglect, My grandmother has been well cared for all of her life. I would like you to know that Ms. Cabrera demonstrated a grave disservice to Service Resource Alliance and should NEVER EVER be assigned to do an assessment on anyone .

I truly appreciate the kindness of everyone here. My newest counselor is kind and has good intentions, but her advice felt too general for my specific challenges and didn’t fully account for the past incident that was incredibly similar to the current incident, which was triggering. I ended the session abruptly and had a mild panic attack afterward when I began feeling disregarded. Unfortunately, she’s my fourth counselor in a year in this service, and I never met my second counselor due to staff turnover.

The girls in the front look like they roll out of bed and show up to work as such. Their appearance given they work in an office setting should be professional and not dingy and raggedy. As the first look of the establishment they should be required to represent the office and the staff in a presentable manner. They are all Hispanics, as they were all speaking in Spanish not in assumption, and unfortunately in our culture back in our countries and islands it’s seen normal to finish your conversation with your coworker and then tend to the client. These women clearly show their inability to distinguish a professional atmosphere compared to a girls night out to chit chat about personal matters. I was set up with a Dominican therapist that didn’t speak a lick of English. If we were at Bravo supermarket or a gas station I couldn’t care less if you spoke in tongues but in a psychologist and psychiatrist office in the US and you don’t speak English is crazy. Lastly, the therapist had brought her minor child to my last session stating he didn’t feel good and accommodated him

Everyone in the practice has helped me greatly throughout the last few years. I am in a much better place and much more stable than I ever have been. I am so very thankful for them. Thank you for all you do, Esperanza!

I’ll be honest this detox is actually one of the best state run facilities in the area but they really need to get it together better. Anytime you speak to a physician or therapist for the day it’s very impersonal. They pull you to the side around all the other patients, with a clip board and ask you 2 questions and that’s what they consider their session with the patient each day and no one communicates with each other. All the staff hate their job and pretend not to hear, not attempt to do what is apart of their job or completely forget about any request from any patient. There’s a high turnover rate because most staff I asked how long they’d been there it was 4 months or less for most. Darnell was the best tech and employee I had any interaction with and even he seems burnt out on even on a good day he’s been there 10 years. Tyler the young 20 year old is great too but he won’t stay long , like I said high turnover.

Orlando fl 32808 location-

Very poor service. My child doesn't speak spanish I requested a therapist that was fluent in English the PSR manager told me that there were no fluent speaking therapist without a heavy Spanish accent. She also informed me that her employees that were hired were all from Spanish background which isn't a problem except the last psr therapist that was seeing my son was asking me how to say words In English. If you can't communicate with the patient HOW are you going to help them. I also find it disturbing that only Spanish background employees are being hired. It should be employing people of ALL BACKROUNDS.

You can't get through to anyone at all and the voice mails is always full.