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Totally incompetent people. You can't even trust them to give your message to a professional, nor can you expect any of them to suggest we be able to contact our behavioral health professionals via MyChart (this is an option at Kaiser, which is where I came from but had to join Medi-Cal as the premium was too expensive & I was unemployed), nor do you have any info as to if they are sending documentation that is crucial. I asked they send my letters to my LCSW, yet I'm not 100% certain she received it. She was responsive the other day, hence it's clear she's getting their messages. Why on Earth are they not communicating with her? Going 72 hours without a call on an urgent matter (not emergency. There's a fine line) is downright unacceptable. It's also ridiculous CC Health is not in the 21st Century by not allowing us the ability to directly message our entire health care team, including mental health practitioners. Is it any wonder why our mental health system is broken? When you staff with unreliable people, this kind of red tape and indifference to health concerns is the end result. Well, let's change it up and start improving CC behavioral health.

These people are suppose to know how to handle people with mental issues and how to help them and how to help them not make them worse. When I called not only were they rude but they would purposely put me on hold for long periods of time and I got hung up on twice and no one was understanding and helpful when my boyfriends tried to get help and had a phone appointment and he has severe mental problems he is house bound because he is agoriphobic and also has a fear of doctors and doesn't trust any doctors because of unfair treatment he had in the past. So getting him to get help is hard and when i finally got him to ask for help the lady was very rude and told him that she can't help him that he had to come down there knowing he was not able to leave his house and she didn't not care she made my boyfriend's mental health worse and now I cant get him to get help. You would think that these people would know that you can not treat someone who is already mentality unstable like that. He also lost his ssi because they did not do their job and put a assament he did over the phone in his records and when the judge tried to find it to look at it was not there so not only did he lose his ssi but he looked like a liar. This only a couple of things they have done they are horrible uncaring people who make people worse not be help them. I was begging them to help him and they wouldnt. If he would have been suicidal he would have definitely had killed himself after being treated like that. They have wrecked his life and no one cares or feels bad or responsible for what they have done. They don't care about helping someone and that is not ok.

I called to check in on dui classes and the receptionist was rude! Thank god I didn’t agree with the offer, can’t even imagine how the staff is. If you’re gonna be rude, please don’t work as a receptionist. Would not recommend it!

This place is a scam. I used insurance and I verified multiple times that I would not have any copay. I told them if I have a copay then I do not want to make an appointment. Happier Living assured me they verified my insurance and I had no copay. I had 2 appointments over a month ago and my credit card was charged twice this week for $25 each. No warning, no explanation, just took $50 from my bank account SIX weeks later.

Please be careful seeking treatment from CBT California. I was a patient of Dr. McFarr’s for 12 years. When I asked for my records, Dr. McFarr admitted to me in an email that due to "clerical error" my records were destroyed "accidentally." She said in the email that they "shouldn't have been shredded."

It was good to have a counselor to talk with but they were not helping me with the issue I was having. Electronic harassment is mental & physical abuse. I've sold our property, moved from a rental & now living in my car because of it. These people who do this root through a person's personal property, tweak items, take the good things & leave crap. Please start addressing this issue. Alot if people who "hear voices" ARE NOT crazy & don't need medication for it to stop.

Very unprofessional staff regarding the most basic mental health policies, from front desk staff, to therapists themselves, to honestly anyone employed by this establishment at all i have personally interacted with except for one therapist, but I dont believe I feel comfortable continuing to work with anyone regarding mental health at this establishment at all from this point forward because of my personal experiences and interactions with those chosen to be employed by Asian Pacific Clinics Rosemead. I feel the most evident amount of distrust and lack of professionalism regarding the mental health treatment field because of my interaction and treatment from the therapist Rachel. Many choices of behavior from her sessions in detail, but most specifically the last choice of action/inaction from Rachel that caused me to completely lose any sense of trust for receiving help from this establishment was upon exiting the private room from my last scheduled session, there was a female staff member with gray ish hair in a low ponytail evidently closely eavesdropping right outside the closed door during the session, and as soon as the door opened and I exited the private room, she clearly rushed away down the hall towards the left of that door. I know that Rachel saw this herself, but she chose to ignore her coworker's clear choice of behavior that violates patient confidentiality rights provided by the mental health system during scheduled therapy, did not address or even try to stop her coworker upon seeing her so close to the door to let her know that violates therapist and patient confidentiality rights that are supposed to be set in place legally, to even address her as an adult, and uphold her most basic responsibility as a trusted legally employed staff member at a mental health facility. I am consistently gaslit and honestly at least verbally disrespected by almost everyone employed here except for the therapist I was working with consistently before being assigned to speak with Rachel. I have no trust in receiving help from anyone at all from this establishment at all from this point forward, but upon my circumstances I will continue arriving here for "treatment" however long necessary until I am turned away and rejected by staff here personally. Nothing I say here is credible or taken seriously, this review is likely to be taken down if published at all. The only way I would be able to prove the direct choices of actions and inaction from both Rachel and whoever the female staff member who was clearly eavesdropping chose to do as adults employed and working in the mental health field, is if there were any security cameras located in the hallways/area of where my session was scheduled and held on Wednesday in between the times of 2:56pm and 3:05pm California time, and if those cameras actually record if there were any present at all. The direct words I communicate to Rachel regarding my severe trauma and ongoing stress are not taken seriously whatsoever, I am constantly gaslit and questioned for further information regarding the severe trauma and ongoing stress not for the sake of understanding me as a human or even how to help me in the specific abusive situations I am asking for help for directly during my therapy sessions with Rachel, it is to further document and form decisions to force me back to either being prescribed mandatory medication or to be sent on a 5150 hold or at least evaluation. It was a severe and incredibly huge mistake for me to have chosen to trust Rachel as a legally employed therapist in the mental health field with anything regarding my personal and detailed trauma and stress.

sent me to the mental hospital when i called 988 to vent 0/10 experience

There is a bus stop @ 2560 Garden Road and your site told me to go past the stop and walk down HWY 68 where there is not an entrance to enter location.

Horrible experience working with these people. We adopted our two youngest and have had a journey of necessary therapy/ services. We have worked with several agencies over the past 11 years and this experience was by far the worst. Flakiness, no- shows, no return phone calls, when the 2nd therapist recommended a higher level of treatment for one of our kids, she said she would speak to her team and get back to us... She then went MIA and a new therapist called to schedule sessions in her place. We had had enough so we terminated services. We tried several times to get referrals and could not get a return call or email, and nobody is in the office at the physical address. These are tiny lives you're messing with. Completely unprofessional.

They turned me away because I wasn't eating due to mental distress. The lady gave me brochures in Tagalog and I don't speak that!!! I ended up in a behavioral unit hours away from me.

Spoke with Diana after calling and leaving so many vm’s and even having referrals submitted finally got a call back this person Diana was so rude that I’m considering not going at all it’s sad to see a place where it’s supposed to me supporting for people with mental health issues instead you get treated badly. The therapy I’m seeking is for my daughter but if they will be acting this way I’d rather keep looking. Diana should know better Diana needs to be looked at from supervisors so they can see for themselves. Shameful! I do not recommend!

This place is awful. Everyone lies, they force medications on people and take away human rights. The staff takes away people's humanity by breaking them down while admitted. My wife came home full of bruises, puncture marks, had no food or water, and a gash on her forehead after Clovis community falsely held her, and forged documents in order to abuse her. She refused medication because she was cognizant and knew she couldn't/ didn't need it, and they took away her human rights in order to force her to "comply" with treatment. I had to go there and force them to listen after the doctor called me and couldn't diagnose her. I've never had an experience like this in my entire life with medical personnel, and I wouldn't wish this for anyone, let alone showings is crisis. Dont go here, they abuse people and lie about everything.

Staff was violent. Went to the er for a spine X-ray right after discharge.

Very low level of care. The facility is unclean, the administration had few answers to pertinent questions. As a registered nurse of 40 years I found the facility a disgrace to long term care.

no appointments available for over a month. ridiculous.

The Staff are pompous narcissists, and that's just trying to leave a message for a friend staying there. They refuse to put a pen to paper and deliver a message. People are Evil in and out of these places

Don't talk to Christine when you call she's only interested in being a miserable human. She's not helpful, and not happy about it.