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HAD AN ASSESMENT THAT I COULD NOT COMPLETE DUE TO ZOOM ISSUES AND TRIED TO RESCHEDULE WITH NO AVAILABILITY AFTER THE HOURS OF NOON, TRIED AND COULD NOT GET ANY OTHER AVAILABILITY TO WORK FOR ME.

My dad’s doctor (Dr. Sy) and his assistant Abdiaz are amazing. We have no complaints about the healthcare staff. However, the facility is not appropriately designed for elderly patients. The door to the building is not automatic. My dad uses a wheelchair, so it’s hard to hold the door open while pushing the wheelchair. When we arrived today, a staff member kindly held the door for us. But when we were leaving, the front desk staff were busy chatting and didn’t even notice that I was struggling with the door and the wheelchair. They also don’t have a family or gender-neutral restroom. My dad needed to use the restroom, and I had no choice but to go into the men’s restroom to help him. There was a man inside when we first entered. I apologized, and Dad and I stepped out and waited until he came out. Then I had to explain that I didn’t have a choice but to go in to assist my dad. This is a healthcare facility specifically for senior/elderly patients, yet it is not equipped to meet their basic needs.

Los Encinos Hospital is awful. Showers were burning hot and unsafe. Most of the staff were rude and disrespectful. The doctor was dismissive and unprofessional. The facility is worse than a county jail. If you have any choice, go somewhere else. After 4 years I still have nightmares about that discussing place.

The physical atmosphere is one of openness and cleanliness. There is staff constantly present and willing to help you. Food is decent. Cigarettes. Patients are many. Drugs occasionally make their way in but you don't have to use them. There is WiFi and u can use your devices. Groups are not mandatory but are recommended.

alright the county has had many years to clean up the space contaminating behavioral health for years now why hasn't anyone gone to decontaminate...? KSSI has provided the process to get it accomplished now please....

Was cornered in the bathroom by two nurses and forced to show them my genitals to confirm I am transgender. Months later and its still bothers me- deeply unprofessional and traumatizing. Are all patients forced to show their privates or just those who are LGBT?

I had an appointment on May 22nd, 2026 and Baywell Heath canceled it so I rescheduled for today, Tuesday May 26, 2026 for 9:20 am. They called me the day of my appointment at 8:30 and told me that my appointment had been canceled once again and that I had to reschedule so I rescheduled for the same day at 9:20 with a different doctor. When I got registered they told me my appointment was at 10:00am and I asked if I could get seen earlier and they said yes. Then they told me I had to get seen at 10:20am and they didn’t know if I’d be seen at that time because of other patients. Multiple different staff told me different thing and left me confused and frustrated. It’s my first time visiting this hospital and I wouldn’t come here.

UPDATE: I just discovered that, according to Google, they now open at 9:00 a.m. instead of 8:00 a.m. When did that happen?

I totally agree with the reviewer above. 4 Years ago my mother Mary rose Carrasco was admitted to Riverside County Mental Health. She is very naive. You allow mentally ill people to exchange phone numbers with other people in there who are beyond help and when I go in there to want to go in and talk to you about it, you and a bunch of cops laugh in my face. I was beat up by her "boyfriend" and he could have killed me. You are so lucky I haven't sued you for your mental incompetence. Idiots.

Absolutely horrific clinic with a complete lack of care or understanding for patients concerns and disabling conditions. Not safe for transgender people.

Susan the therapist sucks , very rude and doesn’t care for her patients at all. I called regarding my mom and the receptions Barbara was super nice very friendly and helpful she’s a doll. But once I got transferred to Susan she had an attitude and said was not able to even confirm my mom was a pt there due to confidentiality. The only reason I called is because Susan told my mom she was going to get billed because her time is money , which all she did is ask my mom what insurance she had and let her know they don’t accept it and sent her on her way. No services were rendered and some how we are getting billed ! She only cares about money . Sad we have drs that only seek money

Do not come here I’ve had two therapist and they are unorganized don’t help and don’t remember anything as well as ghost you the physiatrist Stefani sucks she doesn’t listen will over medicate you and will over all make you feel worse than when you came in as for the case mangers the never reach out don’t help so please don’t come here if you want to get better

Once needed a medication for severe anxiety disorders and was told to not quit it cold turkey. they refused to fill the medication for 2 weeks after i was on it for about a year straight. had me going back and forth with the pharmacist and played the blame game. finally called a manager and they had the PCP fill it on the spot. auto immune disorders run in my family and i once had a dr who refused to give me an ANA test to check. went back and forth playing another blame game on who could assist me with logging into my chart after they switched systems so i could access me and my baby’s information. had my baby’s pediatrician say it was impossible that we got vaccines for my daughter because someone had failed to put them in her chart and they tried to give her double the vaccines due to it. caught an OBGYN giving pelvic exam without gloves, dismiss me that i wasnt apparently feeling the baby’s hiccups while pregnant, and tried to say a finger in my freshly postpartum vagina “didn’t hurt” and that it was “just pressure”. had a nurse mispronounce my name and then ask why it was spelled in a way it wasn’t pronounced, then told me “that’s stupid”. not your business lady. also not my fault. for the longest time i had a pcp who was accusing me of being on drugs due to blood pressure and heart problems caused by my anxiety and was later diagnosed with sinus tachycardia. i could go on. every now and then you get a few good nurses or Drs but they don’t stay long. i’m only here because i have to right now. some care is better than no care. but the very second i’m able to switch clinics, i will. sorry to all the good nurses and drs and receptionists that work here and catch strays due to the people here that aren’t in the right profession.

looks like my post about dr yang got removed somehow, SO HERE IS ANOTHER ONE...

I have been wanting to review this agency for a while because they failed me enormously and I had to get a dcfs case for my child to be properly diagnosed with autism. If you want proper diagnosis please don’t go here for yourself or your child. The therapist aren’t educated and the psychiatrist have no idea what they are doing. Complete ignorant staff. Although my experience happened in 2022 I had to come back to review so that families never consider this place as a first resource for mental health and do a thorough search of better agencies that help such as the help group, pennylane, or even the department of mental health. I would give them a zero for review if I can.

I was their patient since 2014 to 2016. I had this lady who worked with me called Alicia, she was a chubby hispanic lady with short black hair around her 25 to 30s who was obsessed with sugar skulls and crocheting. Let me tell you. She was so condescending. One time I dyed my hair blue and she said "so you're just doing that because you feel feel sad right?? 🙄" (even though I only did it because I thought it looked good) or one time I had a mental breakdown and she said "oh so you did this because you wanted attention? 🙄", things like that. And made fun of my music taste. She was a pregnant fully grown woman picking on 16 year old me. It's disgusting. Plus she called my brother useless when she visited my home.

They placed a 5150 patient in SOLITARY!!!!! LITERALLY THE ONE THING YOU SHOULD NOT DO