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Very understaffed. Great experiences with Glinda and Sharon but treated very unkindly by the office staff. On January 21 I went in at 9am. I had my last visit canceled while I was in the car on my way, and this one three days ahead when I’ve had these appointments scheduled for so long. I wasn’t given any kindness or understanding but a very rude attitude and look when being told by the staff, like I was a burden to her for just walking in. when I reminded her this is the second time I’ve been unable to see anyone she didn’t offer any advice or counseling I could go to but instead her coworker came over and raised her voice at me and said this is my fault because my voicemail box was full. Extremely nasty mean girls working here. Going to take my self elsewhere after being treated this way.

This is the l most unprofessional places I've had the displeasure in experiencing with their "one size fits all" protocol and have learned nothing from the "course". One individual specifically Dave was extremely disrespectful, rude and unprofessional. Giving a one star because I have to give a star. Thumbs down.

Our son was at Newport Academy in California for 53 days and I can truly say they helped save his life. The clinicians and care counselors are an incredible mix of compassion, wisdom, professionalism and real world experience. They really understand how 14-17 year old boys think. They are truly guided by their model of "empowering teens and restoring families" - something that is rare in the recovery world. We are forever grateful for how they helped our son - and our family!

I wouldn’t recommend this program for treatment if you have a complex disorder of any sort- including severe anxiety disorders, neurodivergency (ADHD, autism, etc.), or even personality disorders. I majored in psychology and many of the “suggestions” I’ve received as a patient were counterproductive and outright harmful for the disorders that I experience. I had an occupational therapist assigned to my team ask me if I just wanted to “collect labels” or legitimately be productive when explaining the obstacles caused by my conditions, because they ASKED about what my struggles were to begin with. My intention was not to “make excuses”; I would not have asked for an occupational therapist in the first place if I didn’t sincerely want to work past the obstacles created by these disorders. Even though I found this really rude and disrespectful, what I’m truly frustrated about is the idea that someone else seeking out the same support would have to deal with this- because it could cause so much harm to someone in a vulnerable place.

My experience at Felton was not good.There is a receptionist there that gossips about patients therapy sessions totally disregarding HIPAA(Federal Patient Privacy Laws). I wouldn't recommend therapy sessions there unless you don't mind being violated in that way.

It's working for me I'm seeing the results. I feel like a better man. They really know how to take care of you. If you stick with it. And stay with it stay with the program. I'm still in treatment and housing. I stayed with it for almost 10 months. I feel like a new man and I'm ready. I was almost down at the barrel. I'm slowly and returning. My needs are met and I'm so grateful. I hope this helps I recommend TTC to anybody. But you got to have the will to stay with the program and listen and follow directions. The counselors have been through it.

Amazing staff, everyone was so kind and patient. I want to shout out Allison, Lorenzo, and Donald for making this the easiest/quickest appointment ever. Usually it takes around 3-4 hours on average to go through the process but they cut that to one hour!!! I’m wishing all the staff the best, thank you for the warm welcome and quick service.

Reflecting on my time at River Vista, I can’t help but feel a deep sense of gratitude for the exceptional care I received. From the moment I walked through their doors, I was met with a team of professionals whose patience and support were unwavering. Their dedication to my well-being was evident in every interaction, making me feel truly valued and understood.

I have been searching for a doctor and an office like this since I moved to California about 4 1/2 years ago. Julie has a fabulous bedside manner and is very thorough even making follow-up calls if something was thought to be missed. Great follow through and referrals. Listens to what you are saying and spend the amount of time necessary with the patient to get the results needed. The office staff is very friendly. I drive all the way from Reedley for my appointments as opposed to seeing somebody within close proximity he and being neglected. If there was an option to give her 10 stars I would!

This place was ok in the beginning, but then when I had to cancel an appointment because I had to work and another time because I was sick.....they couldn't keep my appointments. They canceled on their end and I would show up. With NO NOTICE OR CONSIDERATION LAST MINUTE after being there on time. I've only noticed young ladies there. I was canceled on 3 times. The receptionist couldn't even explain what happened or why. No help what so ever. Now I have to go somewhere else because it is way too stressful to have them keep their appointments with me. Rude!!!

The level of incompetence here is astounding. Between making you go in circles for basic care, mental health professionals that yell at you or give you attitude and raise their voices or that refuse to acknowledge prior mental health and force new diagnosis on you, doctors that give you attitude and ask you what were you expecting when asking for help and relief from pain, long wait times on the phone and a poor system of communication ( calls drop your place in the queue, to administrative employees comparing your situation to how many times they were diagnosed with cancer...the list goes on. Don't come here if you care about your mental and physical health.

People who senselessly flush state money down the toilet do nothing but pass on bureaucracy and paperwork missed my diagnoses when I came for a certificate, and there was nothing in the case of what I COMPLAINED AT EVERY MEETING, precisely because they did not help I stopped coming here, but what a surprise it was when I received the certificate and asked where the problems I complained about were, why they were not indicated in the certificate, they told me that they simply were not in the case. A disgusting place, I am sick of your stupidity. Even a simple visit here wastes my nerves.

Very professional community mental health staffed with excellent therapists, case management, physical activities, group process and support groups.

This review is for the booking staff, which has been a tremendous help on following up and getting me paired with the perfect therapist. Lucky specifically went above and beyond to help me get paired up with a second therapist, making sure he went through the qualifications of the therapist to ensure they would meet my needs. THANK YOU so much Lucky and Silver Lake for making this process seamless!

for whatever reason the only "appointments" i can get with my doctor are from a blocked phone call twice a year. I missed that call and they closed my account. truly awful service.

They need to have more availability to a psychiatrist. They have two psychiatrists who come in on Thursdays for a 4 hour period. Good luck getting a time that also accommodates your 8-5 work schedule. They will cancel your appointment because the psychiatrist won’t actually be there on the one day a week they are supposed to be there and deny your child a refill on medication when you have to reschedule a month out in order to get a time that can also accommodate your work schedule. They also do not have stable counselors or psychiatrists. They are constantly losing people and bringing new people in so we don’t get anywhere in therapy. Too be honest my son has been here for over a year and honestly hasn’t had any real help. Definitely not worth anyone’s time here. Lisa at the front desk is absolutely amazing 🤩

I did TMS here and have had a great experience. I was nervous at first but everything went so smooth. The TMS technician Ireni is kind an engaging. They worked with my insurance to get everything covered. Five stars

2019 - 2022 I had court ordered visitation and it was denied. When they reached out to my than spouse: whom I was in the middle of nasty divorce & custody battle with, my than Husband reported to Richard my counselor that "we were divorced, our children were adopted and that him and his new wife wish the best for me" ... The Phoenix House took away my phone privileges, rather report anything to the Police.. Rather than doing what the Veterans Affairs had paid them to do, help reunite me with my children; The Phoenix house enabled my abuser instead.... -------( MEANWHILE I NEVER ACTUALLY LOST MY RIGHTS TO THE CHILDREN IT WAS JUST A DIVORCE )----- Jan 6th 2025 - I finally got DIVORCED -- And I currently have paid 32K this year in Lawyer Fees, and I AM STILL FIGHTING TO INCREASE MY CUSTODY !!!! All of which could have been avoided, if my counselor believed the God's Honest Truth when it left my mouth.. Court Orders could have been READ & Followed, but NOT FOR ME. My request to go the Court House, to pick up a copy was Denied as well as my Phone Privileges.