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I've had issues repeatedly with all of North Baldwin Infirmary and its clinics. This includes many bills not put through insurance, attempts to overcharge with misinformation on my bill, bills sent to my parents' insurance address instead of the address they have on file for me, and a failure to send final notices. They have sent many of my bills to collections simply because I was waiting for the last bill on the statement to be processed by insurance. Immediately after it was processed they sent it to collections and I never received a text message balance update or any final notices. The last statement didn't include all the bills either. The doctor, Ahdy Bolis, is also trying to double charge me through North Baldwin Infirmay Emergency Physicians and Gulf Regional Pathologists. Ahdy Bolis is also overcharging us for an emergency room visit. It's marked as a level 3 ER visit, but he was only with us for less than 5 minutes to tell us our baby was fine and to check my baby's heart and lungs with nothing but a stethoscope. I am not paying $400 for a doctor to do absolutely nothing while we waited for him to assist us for around 30 to 45 minutes alone. They can either assist me when I call tomorrow, or I will be escalating the issues. It is not easy to make so many phone calls every single time I get a bill while I have a newborn baby.

I recently visited Dr. Hadley’s office seeking help for my daughter, and unfortunately, our experience was disappointing. When someone takes the difficult step of asking for help, they should be met with understanding and support, not dismissal or judgment. I left feeling unheard and belittled, which is not what one expects from a medical professional.

This place is horrible. The Dr who is Dr cialsis has a horrible attitude. My child has autism and I was trying to give her a little insight about him so I answered some questions for him that I knew that was difficult to handle. She told me in a ride way can he talk. I asked her of course do you need me to step outside and she say no and tried to explain to me why she said that but had to turn right around and ask me the questions. At the end of the interview she asked me do I have power of attorney and I say he's my child and I don't need no power of attorney and I was told to get out of her office. I told her you must own this building and she is very rude for someone who suppose to have Dr in front of her name. I talked to the supervisor which was a little help and said that she wrote the prescription out but refuse to give him the school pre authorization form so the school can give him the medicine while he's there to control his behavior but she is doing this to punish me and that's fine but my child need this medicine to function at school. I told the supervisor to tell her this and what time he take the meds which is at 8 12 and bedtime. I still haven't heard anything from them. This is a horrible place and I wouldn't recommend them to anyone.

If 0 stars was an option I’d choose that. I took my son and my daughter here. If you want someone who will treat your child like a science experiment, then this is the place for you. They push meds aggressively and guilt tripped me when I refused to allow my kids to be guinea pigs. They talked up staying in a mental ward like it was a fun mental health camp with great food. They barely took the time to evaluate my kids and then acted like experts on them. They didn’t want to take my kids off meds that were effecting them negatively. Their solution was to up the dose then try a new one while they were still coming off the last. They call it zipping up and I had to argue a good deal to prevent it. It’s impossible for a kid to know if a medication is helping them or not if they don’t have a baseline to compare it to. The doctors providers we saw here were complete jokes and seemed to be more interested in pushing pills than helping people. Don’t go here even as a last resort

I can't remember who I just spoke to with on the phone but my faith in this facility just plummeted. She seemed more than happy to answer my questions. Then I asked if a higher power was required to find sobriety through her program. Or if it was just encouraged. I explained to her why we had that preference. I then wanted to go on to ask about their telehealth programs, what kind of medication they used, visitation, if they used psychotherapy etc, but right after "I just don't want a higher power to be a requirement" she quite literally cut me off "ma'am ma'am" and told me it's up to me sister to choose to come there and to basically come back with her and insurance?

Not even 1 star. When I called to set up an appointment I didn't mention at the onset exactly why I would need an appointment, only that I would be a new patient. She was cordial at first then I told her I would be seeing the Dr for addiction services. She immediately said "we don't want anymore of you". I said " Oh, that law has been done away with, there's no longer limits to how many you can see" she said she don't follow me and without prompt sent me to the hold music. She left me there for a LONG time thinking I'd hang up. She came back and was irritated I was still there and wouldn't allow me to speak, she said " Im sending you somewhere else, STRAIGHT to voicemail. These people DO NOT CARE ABOUT EVEN PEOPLE THEY"VE NEVER MET. They don't deserve your business or your trust....WOW.

Worst service, don’t know any customer service.

I traveled from NC for residential treatment for orthorexia and am honestly very disappointed. I heard great things about Alsana being good with orthorexia so wanted to try it. It was extremely subpar. There is an immense lack of support, it was almost shocking. For people with eating disorders who NEED encouragement and support and processing with meals, that was not done here. I verbalized that with my dietitian & the clinical director and they were able to individualize my treatment as much as they possibly could because I knew what works for me and what doesn’t from past treatment, but without me verbalizing it, I find it hard to imagine anyone being able to make meaningful and sustainable progress.

Its literally a problem every time you go. They have been bought and sold so many times, the left and right hand don't know what they're doing. The front desk staff is generally rude and unhelpful. There are some notable exceptions, but they are the exception, not the rule. Good luck to you if you have to go here. I'll be praying for you

Needs more people to staff the call line. On weekends and hilolidays. I called during those times cus that's when I can't get a doctor other than the emergency room. Volunteers who answer crisis calls are mostly young college students providing services in exchange for education credits and most have very little real life experiences that can offer real peer compassion, or understanding. I know this for a fact since I took the volunteer classes but quit because I wanted to offer my time to a service that was about helping find solutions. I also wish they didn't give canned support. When most people are in a crisis situation they would appreciate feedback with optional solutions rather someone on the other line simply responding in a patronizing voice and manner because they really are waiting for their shift to be over. Crisis center should seriously consider getting wiser,lived experience volunteers who can actually relate to life situations that affect those who aren't mostly focused on getting college credits. Crisis center has the potential to be a great service to folks in need but they should restructure their program. Millinials who can't relate to pass due mortgage,raising teenagers as a single parent, domestic abuse in long term marriage,40 year trauma,and robbing Peter to pay Paul while living off of limited income are not who I want to talk to when I need someone to talk to at 3am on a Saturday because my anxiety won't let me sleep.

I wanted to seek care at this facility but when I was seen by Donavan I explained I would really appreciate being put back on a prescription that I was on for 8 years. A simple no would have sufficed, but he went on to lecture me for 15 minutes in a incredibly condescending manner. I wanted to use this facility because it's closer to home and I take non narcotic medicine as it is and was trying to reduce my commute but he assumed I was some kind of druggy and lectured as I said in a very condescending way. Avoid this place not for their prescription policy but for their terrible interpersonal tact and lack of empathy. Terrible staff I doubt they can even handle a case load.

This woman knows what she is doing. She wont sugar coat it and coddle you. But she Will help you if you follow her advice. She got my mother through a very messy divorce when I was a kid. My mom was boarderline suicidal at the time. She also helped me as a teenager, when I was acting out, my mother brought me and my brother to family therapy sessions for almost 2 years. She will change your life for the better if you are ready to change and deal with some hard truths. I would not be the person I am today without her.

If I could put zero stars I would. The PA never looked at me or smiled. Most of all she never listened to me and put me on a drug I told her I couldn’t take. When I started getting sick from the med she increased it rather than take me of.i don’t think I was ever a person to her A I was sicker when I left that when I first started going there and the office staff was just as bad.

From what I’ve seen of the staff, they’re unfriendly and utterly unhelpful. They have a courtyard, but it’s never used. They told me they are understaff and that is why. My mother told me that some of the staff are nice, but some aren’t. I’m not able to see her room because of privacy laws. Trying to get my mother on the phone is difficult because most the time the phone in the ward doesn’t work. The visiting room is absolutely depressing. I won’t lie, it’s not a great. So far my opinion is pretty low of the entire place. I am upset my mother was not allowed to go outside in the courtyard area because it was deemed unsafe. Ridiculous. I raised hell but it did no good.

Therapists who contract with them offer nothing more than anecdotal advice that one could find in a self-help book. They contract with psychiatrists who aren’t even taking new patients at the time, and those who do are not booking for at least two months. The entire experience actually shed light on the inaccessibility of quality mental health care based on the restrictions from insurance companies. After trying twice to find a good therapist, I just didn’t have the energy to tell my story one more time, so I just gave up.

They should be a minus 5 considering your excepting payments from a hacker from stolen accounts that clearly arent in his name and he only has my phone and my tap to pay where you should require a physical card and id especially from a man paying with a cleary womans name and acct when the names have no association especially! Disputes filed with police and the stolen phone sonny sprinkle is using to take money from my acct was even blacklisted and isnt active except on wifi be prepared for a lawsuit if its not refunded and hes not discontinued as a patient. Ill send proof direct but you should havent accepted it to begin with!!!!

I would give 0 stars if I could. This place gives Suboxone to patients so keep that in mind. My fiancée went to the estate in Mississippi and was then sent here for IOP. The whole 4 month process we are still going through has been a complete nightmare. They are all about the money, that is their priority. I wish we would have searched for a better place. I will never recommend this place or the estate to anyone.

If i could i would give this place a 0 star. I gave it a chance. Both my boys went. My son whos on medication he got his frist prescription the day of. He ran out of it FOR 2 WEEKS I HAVE CONTACTED them to send in the medicine. Still nothing has been done. I have been given the runaround and it is beyond ridiculous. If your child is on medicine DO NOT BRING THEM HERE. THIS PLACE IS B.S