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I have been going here for mental health help for over five years. They offer case management, one on one, counseling, job placement, rehab, and they have medicine clinic to fill your mental health prescription on site. The free services and free medicine is worth dealing with their BS. Their customer service sucks. I get a new case worker every 4-6 months. I hardly get to build repertoire with anyone here. Sometimes they give me a hard time about getting my medicine. I dread going here every month because idk if they will give me a hard time. I continue to go because I need the care. I have had many friends tell me they hate this place and the service is no good for them. I figure you get what you up in. If you dress nice and professional, or clean, they will give you better service. If you talk with manners they will be respectful. Today, I called and they asked if they could put me on hold. Without me saying a word they tossed me on hold. I hung-up and called back. Then after answering my question the last female hung- up on me without ending the conversation. How rude. Do you not teach your people how to have a proper conversation?You could train your people in customer service. Also they don't pay their employees enoughoney to keep them above water. Therefore, the turn over rate is high, which is why I never has the same case manager for longer then a handful of months. They are LGBTQ friendly.

A great atmosphere and flexible days with medicine prescription. Faith Miller is a great psychiatrist and doesn't make all conversations about mental stuff so you can actually bond. although trust is really hard to earn but so easy to break with other staff members.

I was referred to Restore by my doctor due to extreme anxiety that I'm trying to get help for. Their website clearly states that they don't discriminate on the basis of needing to pay using Medicaid, and yet I'm told that I would have to pay $100 out of pocket per session. I'm not able to hold a job due to my mental health issues.

Staff did not want to be there, and doctor did not listen. The doc kept saying I had ptsd from being in the military. I have never been in the military. I told her several times and even messaged on the online chart and they kept the ptsd/military thing in my chart. They dont listen. How can they diagnose correctly and give the correct treatment when no one cares to listen?

I would not go to this place unless it was like a last option. It is beyond filthy, no structure, everyone is always all over the place. I think they need more staff and definitely an upgrade on the facility. I have never been to a place where at night they allow other residents called “lead male and female” or whatever the term was to make house meeting calls….it makes absolutely no sense for residents to able to get other residents out of bed to ask everyone who smoked in the bathroom. When it’s supposed to be a NON SMOKING facility. It was definitely more of a crisis center than a rehabilitation center. Not unless they have changed that much in 14 years.

So you know it's no good when your child leaves their session just to say they felt more broken then before they went in to get help. I thought they was suppose to help not make it worse and I thought they would try and help with what you was having a problem with rather then lecture you on what they didn't think was right in their eyes. Oh and you shouldn't ask someone about their sexuality if you don't know about the different sexualities out there. Come on people please care enough about what is genuinely going on with someone to really try and help them rather the making them feel bad about, smoking, or who they are dating, please for once just listen to them and give them a possible solution on how to deal with what they have going on or suggest they find a group that is going through the same thing so they can connect with other people that can relate and possibly be able to give them a different outlook or solution, rather then make them feel even worse. Oh and make your self look stupid. People go somewhere that they care and know what they are doing.

I've been reading through the reviews and I'd like set the record straight. I've been in and out of therapy since the age of 14. I am now 44 years old and I started with Grand lake in 2020. This is the first time in my entire life that I have gone into therapy with the mindset of I was truly ready to change. This is the first time I have stuck with therapy and really put in the work. I haven't quit since 2020. I've read the reviews of people not happy with their service. The employees at Grand Lake can only help as much as the patient will let them. They cannot force a patient to continue with therapy, they cannot force the patient to go into inpatient clinic and stay there. Family members cannot force the employees at Grand Lake to help their family member. The patient is the only one that can make the decision to seek help and stick with it. The decision is not up to the family members and the decision is not up to the staff members. The only person that can make the decision is the patient. The employees at Grand Lake are only as good as the patient will allow. So for those not happy with the help that was or was not given to their family member, the issue is not the staff it is your family member and their decision. The decision has to be made by the patient no one else can do it for them.. Again, this is the first time I made the decision that I wanted to make a change and it's been up to me to stick with it. It's been a long journey but nothing was going to change until I made the decision I was ready to change. All these negative reviews are directed at the wrong person. I am grateful for the staff and the help to get me where I am today.

Update: front office staff has made a few improvements and I've had no problems with my appointment schedule.

I'd give no stars if I could! I thought this was going to be a good place to get counseling and help with birth certificates and whatnot, but it's definitely not. Took 2 months to get my BC back only to state that this place didn't pay for it. Then my case manager kept going in circles, trying to stall the whole process even more, and didn't understand that all they had to do was pay for it like they said they would. Many months later, apparently, the certificates arrived, and I went up there to get them 3x. However, the last time I did, they said that since I stopped going there (even though my case manager said she'd have them at the front for me) that they were probably sent back. This place just wants your money. They don't care about your wellbeing at all, and they're all just rude in the office. Don't go here unless you want them to get you on medication just for the money.

Do NOT come here. They do not care about the law at all, claiming their policies override it. Stole over $400 of medical equipment, and claimed it was procedure. Ignored the Americans with Disabilitites Act and reasonable accommodations for an autist, claiming it was procesure. Made people who needed immediate help and reassurance sit for 12 hrs before actually talking to anyone who had any sort of question. As procedure - it's not because their busy. Most of the people on staff spent their time screwing around on their phones and avoiding patients. The place is filled with bed bugs as well.

I have tried to get an apt for over 2weeks and I had to reschedule because my son had a doctors apt the first time and the second time, they rescheduled but when she called to reschedule I had told her that I’d been to the hospital multiple times for my anxiety and I really needed an apt set up soon and she tells me that she’ll call me THAT week and schedule me, well it’s been a week and now it’s the next and I’ve called and called and called and can’t get ahold of nobody and TRUTHFULLY I shouldn’t have to try this hard to get an apt set up especially after I specified how important and urgent it was that I’d be seen soon. They have no sense of urgency and if you are in need of help FAST this is NOT the place to go. I’ll be calling other places and not going with this one.

Total joke of a mental health organization. After seeking help here for both me and my girlfriend.... that was a big mistake.

I really liked the people employed here other than my therapist Tim and the program with him. He immediately dismissed my main concern in life and wouldn't even let the patients in my group discuss my fears with me. The group spends 90% of the allotted time going of their previous day, which I did enjoy hearing about their lives and issues but does not allow for time to work on anything that brought us there. I end up quitting the program to the guilt I was feeling for what my family was spending on the co-pay each week.

We have been to this place twice and they have the worst services ever. Yesterday, my husband went because his in pain for 4 days. We waited for 1.5 hours before the tech got us and took his vitals then waited for the PA 30 minutes just to tell us that my husband needs Motrin and celebrex they prescribed a long time ago. We said, it doesn't work and needs better meds. It was so frustrating to wait for that long and not even see the doctor. Instead, rude and unintellectual PA.

I've been reading through the reviews and I'd like set the record straight. I've been in and out of therapy since the age of 14. I am now 44 years old and I started with Grand lake in 2020. This is the first time in my entire life that I have gone into therapy with the mindset of I was truly ready to change. This is the first time I have stuck with therapy and really put in the work. I haven't quit since 2020. I've read the reviews of people not happy with their service. The employees at Grand Lake can only help as much as the patient will let them. They cannot force a patient to continue with therapy, they cannot force the patient to go into inpatient clinic and stay there. Family members cannot force the employees at Grand Lake to help their family member. The patient is the only one that can make the decision to seek help and stick with it. The decision is not up to the family members and the decision is not up to the staff members. The only person that can make the decision is the patient. The employees at Grand Lake are only as good as the patient will allow. So for those not happy with the help that was or was not given to their family member, the issue is not the staff it is your family member and their decision. The decision has to be made by the patient no one else can do it for them.. Again, this is the first time I made the decision that I wanted to make a change and it's been up to me to stick with it. It's been a long journey but nothing was going to change until I made the decision I was ready to change. All these negative reviews are directed at the wrong person. I am grateful for the staff and the help to get me where I am today.

I am very thankful for every single one of these ladies here. They all helped me and opened my eyes and because of them pushing me and listening to me I am who i am today. I am forever great full for Summer and the team of ladies who helped me.