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No help whatsoever for families with children with autism. Refused residential despite it being recommended by 2 professionals because "Our stance is that we cannot use medicaid funding for long term residential because it goes against the seclusion and restraint mental health code". spent 11 days in the ER and ended up having to go home. During those 11 days my son had to be sedated multiple times due to self injury and injury of others around him and SHW response was that it was the minimum people hurt and he was safe in the ER, HE WAS NOT. Security had to be called multiple times and he left bruises, a black eye, and made me bleed as well as attacked the ER staff. SHW refuses respite, ABA won't take him and recommended residential, SHW refuses residential, the doctor there would not up his Depakote, just now offered OT because the caseworker didn't think of it, this place is a joke. They lie, they make nothing but excuses, and they are useless. I wish those who have medicaid had other choices because unfortunately having to rely on SHW you are stuck not getting the help your kid needs and deserves. Useless.

Had absist on back and N.P. called it a pimple, went to Saginaw on my own and had it removed. Should have been removed 6 months before.

I advise against this place. Services are weak compared to other Counties we have attended. They are extremely poorly trained at mandated reporting and make you very uncomfortable to be open about issues at home as a parent without having it blow out of proportion or taken out of context. My advice is to seek alternative assistance for your children. Maybe find a different County or facility for in person or use virtual help. We found this route to be much more of a problem than a help. 10/10 don’t recommend.

Customer service is snarky and talked with and entitled attitude. I have been going here for years and no mater the time of year, time of day, the customer service in person and over the phone is always the same. People with an attitude of not wanting to be there and like your questions are stupid. If you don’t know how to talk to people, I really suggest a better job. If you have anxiety about making appointments, dealing with the front desk, and constantly, this place is a nightmare.

Absolutely the worst communication I have ever received. This company as of 2024 is neglected families left and right. Horrible company with no accountability from management.

Emily Mandingo is also one of the most useless clinical coordinators in existence. She is more concerned with with her clinicians then she is with the clients they are treating. I'd give them 0 stars if I was able to. Jennifer Hurst is the most unprofessional clinician I have ever met. Almost impossible to reach, has poor communication and is one of the most incompeten I've ever encountered.