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Constantly canceling important appointments due to overbooking. Turn over rate is so high that they lack experienced staff to run the facility properly. I’ve been fighting to get the same appointment scheduled for 3 months and they are now canceling on me again today.

As a long time patient here my experience just gets worse and worse over time. The psychiatrists and therapists are all quite good: no complaints there. But actually reaching them for medication refills and appointment reminders has consistently been very difficult and has only gotten worse with time. To the point where I've had to go a week or more without critical medications.

This place is horrible, psychiatry is a joke, just numb u with antipsychotics, they don't get to the root of your problems. They don't listen, they don't care. Drug therapy is horrible we need love therapy!!! I'm going to start a holistic mental health system put this place out!!

Carley is the worst. She will try to make you feel so small, and has no sympathy. When you're at a clinic like Lifeways, you're there to get help, not feel worse than you came in feeling. Only getting 2 stars because the rest of the staff is great.

This place DOES NOT CARE. Which is ironic because they are a mental health facility. The only thing they are concerned about is money. A very shallow place to try and get help. 0/10 i do not recommend. It’s other places to go get help filled with people who actually enjoy their job and care about you. Save yourself the wasted time.

Why is there not a ZERO rating!!????????

DO NOT go to Oaklawn if you don’t have THE BEST insurance possible. Everything that’s wrong with the healthcare industry. Rude and elitist staff that DO NOT CARE about you

Terrible, terrible, TERRIBLE. I got transferred here from Trinity Health in Livonia due to suicide watch, and I felt like I made the WORST mistake ever by agreeing to be transferred here. I was on edge my entire time due to violent patients being on the same unit as patients just simply having a bad day or such. It’s no way that patients that have mental problems which can cause them to be violent is on the same unit as somebody that just needed a little help mentally. Witnessed 2 attacks in the span of 2 days from mentally unstable patients attacking another patient for absolutely no reason at all. There’s patients taking dumps on the floor, in chairs, digging and eating food out of the garbage, etc. I would have better healed myself at home and not having to worry about being attacked in my sleep or anything else. Also they WILL give your clothes away to other patients so do NOT bring anything expensive, although the better option would be to just not come here if you have the choice. Do not believe lies that you will be here for 72 hours to 5 days max as well. I was lucky to get out on my 6th because the average stay is 7-10 days. A lot of “Mental Health Techs” have extremely terrible attitudes and they talk to you as if you’re a toddler. I will not be happy until this place is closed down for good.

We took my son for an autism evaluation and was told 4-6 weeks. Called back at the 4 week mark and they were rude then assured me it was fine to call. I called again at 6 weeks only for them to say "4-6 weeks is just what we say to people." I didn't really like that answer. FINALLY got my son's diagnosis and when I called back for further explanation and more of an understanding of his diagnosis they said they would call back. It's been 2 weeks. Really not impressed

I think they can do better by me being a mental patient and eating my medication. They dropped the ball on keeping appointments. They dropped the ball on calling their patients back to remind them of their appointment. Some patients take medication that helps or damage their memory as of me I have a tumor on my brain and every month I ask the secretary or receptionist to please give me a phone call to remind me of my appointment. I never get it then a month ago by then I don’t have my medication it’s kind of dangerous for me because I’m off my meds. Please help them get their things together

My daughter was originally referred to old town. After my initial interactions with them, and after doing my research, I came to the conclusion that as an extremely protective father, these gentlemen are not someone I want around my daughter.

I've béen coming here for years. They truly care about your mental health and well being. They also offer other resources for you and your family

They allow their patients to have full phone access to call and threaten anyone they want. Even calling 23 times in a row. Is there really no one that supervises the phone when there is yelling, screaming, swearing, and threats occurring? Please do better.

Due to my CO Parent leaving our children numerous times, for extended periods of time, then coming back, we had to go here. Minimum of 12 visits. During these visits, my go parent was able to tell my children to lie to myself and my partner about school related situations. Our WATCHER wasn't present. Amy. However Ruth was close in an office and heard. This was October. Until pressed at the turn of the year, no one had confirmed that. Co parent is allowed to take pictures that she uses to taunt and harass my partner. After 4 months I find out they never had the orderto begin with. We were operating on safe exchange rules. The last 3 visits CO Parent has harassed me. Even leaving early against rules to harass new sooner. Paula, the director of cfs.... I was told should have called by now. She hasn't. Case managerJustin told me all communication was to go through Paula 3 weeks ago. Yet he continues to call and harass me. Where are you Paula?

This place is a scam. My insurance was verified with a five dollar co-pay had 4 appointments and 3 out of the 4 were denied by my insurance stating out of network. Doesn’t make sense. Not to mention they’re still trying to charge my debit card. DO NOT USE THERE SERVE. My therapist literally was like 70 years old and was stumbling over her own words. The psychiatrist was from a different country. She barely speak English.

Went there to talk with someone. Worst choice I made. Made Jordan angry ,She then knowingly made false statements on petition. This lady really needs help, hopefully with my case against her , she will receive some.

Taline canceled my appointment without notifying me because i completed the intake paperwork the night before my appointment instead of doing it earlier. Felt pretty stupid when I showed up and the door was locked and no one was there.

This facility beyond horrible all the clinics are together I wanted over an hour for my sons appointment and my sick baby was not seen i wud have went to urgent care or the hospital I would not advise taking your kids here