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Hello, from the receptionist to the therapist, and manager. The staff were very compassionate and considerate of the need that was for my son’s care. I appreciate the concern and professionalism as well.

We have been with Tanner for 3 years now and have been through our fair shares of different staff members in that short time. The only and I mean only staff member that I have always been able to count on is Maggie Norton at the Carrollton location. Shes been able to help even when we were being seen at a different location due to the ma's at that location not answering or returning phone calls. Highly, highly recommend Ms. Maggie!! She is the sweetest and most professional person to talk to at Tanner that I have found!

Chasity is great i would be gone now if not for her. *** Update*** So Chasity is still great but. Don't call the helpline I called wanting to speak to someone and they just kept asking if I wanted to Kill myself or someone else after answer several times and asking to speak with someone, I got a surprise at my door. Sherriff department placing me in cuffs in front of all my neighbors and took me to the inpatient where they took me cause they don't understand how insulin is done. Then they kept me 5 days and straight stopped me on 20 some odd medicines. I'm stilled messed up from it a yr ago. Now I'm suing. Good luck if you have to go.

I thought we had finally found a place that could help my 18-year-old granddaughter with her fentanyl addiction. We had talked to various people there for several days before deciding to make the trip to Villa Ricca. It seemed as though WillowBrook was the place to help her detox from fentanyl and start her rehabilitation. After the. 1 1/2 drive through Atlanta traffic we get there greeted by smiling faces seeming eager to help. We were the only people in the waiting room but it still took about 45 min to be seen. Finally she is called back for an assessment which lasted about 10 minutes. She walks out with papers with referrals for psychiatric doctors to contact. She was told that unless she was suicidal or homicidal they could not take her ! She is trying to get help for an addiction!! This makes no sense at all !!! She needs help not rejection….

My counselor Meribeth has been absolutely amazing. She takes a personal interest in my treatment. The doctors and nurses, the front desk staff, and all of the counselors are caring and compassionate, working hard to make a difference. They are always patient and kind, which shows how deeply they care about their clients’ wellness.

I have waited a few months before I would write this review. My daughter Rachel was in residency here she has borderline personality disorder and she struggled so much with it she attempted suicide several times last time it almost took her life. She is in a good home and dealing with this as a parent is hard because you want to help your child but you don't know how. This place has helped my child tremendously Certoya was Awesome all the staff there communicated great considering we live 2 1/2 hours from there it was a blessing knowing she was in good hands.I am forever grateful for the staff and the program that helped my daughter with coping skills. I'm glad to say she is a straight A student graduates in May and I never thought that was possible in the shape she was in. My daughter is my life and she is living it now thanks to Hillside.

Very professional, and passionate about their mission with helping people. I was very impressed w Miss Boulai's compassion, experience and information she gave me concerning my circumstances.

I stayed at Good Shepherd from Dec 2024–Feb 2025, and it’s the most unprofessional, unsafe recovery program I’ve ever seen. Leadership is controlling, religiously coercive, and outright dishonest. They mocked residents’ faiths, forced church attendance in their double-wide trailer, and restricted us to $20 cash per week. For months there was no house manager—illegal under THOR rules—and they locked residents out entirely. They’ve hired staff who falsified drug tests, taken no responsibility for their actions, and allowed obviously relapsed addicts to hang around the property. Therapy was a joke—confidential details were openly shared, residents were harassed, and personal information was weaponized for punishment. Daily life meant hours of pointless monitored classes, unpaid labor, and mandatory “anonymous” meetings where privacy didn’t exist. This place is crooked, controlling, and dangerous. Avoid it at all costs.

The Conyers location of Alliance Recovery Center has been, and continues to be a life saving resource for me. Not only does Alliance have medication for Recovery, but also offers counseling. The counseling that I have participated in at Alliance has helped me immensely on my journey of getting clean. If you are considering a life without using, without withdrawal, give Alliance Recovery Center in Conyers a try. This place literally saved my life.

I was at this program when it first hit ground in 2000 in Stone Mountain/Clarkston Ga. Right Side Up was the best thing that happened to me. I wasn’t able to bring all 5 of my kids my 2 oldest was with my dad and Aunt. I was able to bond with them every other weekend. Right Side Up taught me A lot about my addiction. I had been struggling with crack cocaine for 14 years, I’m so grateful for this program because I would not be who I am today and that’s Free From Drugs and Alcohol. I have not heard from anyone since I completed the program. I do hope all is well.

Starting to get help can be enormously difficult, take months, years, and for some never takes place. Initial assessments involve paperwork and waiting. Today, the counselor met with a CHALLENGING friend, I had proper release completed to get a bit of information. I was impressed with my brave friend's honesty and patience that DEPENDED on getting a knowledgable, non-judgmental, compassionate counselor. I have 40 years of professional experience and know for a good professional, you often have to experience some less-than-good. The pay here needs to increase because the experience today was critical, valuable, and much appreciated.

Unprofessional and don't take people's mental health seriously. Appointments are canceled without notice. Said I was a no show when I never recieved the video call. Rene the therapist set up 2 video call appointments with me and never called. I went on to speak to the manager with my concerns and was told she's on meetings the rest of the day. Rt! Lier!

My husband and I have been going to New Focus for several years. The front desk staff is very helpful and friendly. Whenever I have a question between appointments they are very quick to respond. Dr. Aflatoon is extremely knowledgeable. He is concerned about his patients’ mental health and displays a high level of compassion. I highly recommend New Focus Addiction and Behavioral Health!

Unorganized, unproffessional and honestly Ferlin should not be in charge of anyting to do with the company. They GET PAID for their services, and paid well, but they can cancell the service provided whenever they want, at wim. In the 3 months I have been involved with them, he has cancelled atleast 8 SCHEDULED classes very suddently, he didnt inform anyone a couple times and people were just left waiting. He REFUSES to contact the people he's supposed to, we have asked him to reach out to the state of Florida, because they are holding my friends license, and inform them of their enrollment in the classes, forbidding them from getting a driving permit to go to work. he refuses to give us any record of the classes they have taken. refuses to call back and discuss any of these topics, but will gladly send reminders for payment for classes. Just the biggest mess of a organization i have EVER seen. if there ar ebetter employees, then i apologize and I'm sorry that Ferlin is giving a TERRIBLE representaion of the rest of you. If you want to get anywhere with your court ordered classes , or you don't want to have to chase someone around to do their jobb, DO NOT GO TO THE HERITAGE FOUNDATION.

The nurses in the ER are nice and pleasant but the overall experience was long, drawn out, and i was discharged without any new information. The discharge papers only listed 1 of the issues i was having, not the main one that caused me to go there in the first place. I gave them my current medications, while barely able to breathe, 3-4 times and they still did not have them listed on the discharge papers but had medications that i have not taken in several years.

Absolutely terrible customer service. Dr. Feinsilber has been fine but Gabriele his front desk staff is nothing but rude. I have accepted her treatment only because I felt Dr. Feinsilber was best for my son but she makes the whole process so difficult. She was very direct in telling me that she did not care what my circumstance was for not being able to attend an appointment. There are never reminders for appointments and communication is simply atrocious. It is unfortunate that the office has such poor staff because Dr. Feinsilber is a good therapist but she makes the experience unnecessarily frustrating. I recommend that Dr. Feinsilber find staff that is caring and willing to help those in need. Gabriele does not need to be in this position. She should hold herself to a higher standard of service given she is dealing with people seeking therapy for mental health. Absolutely disappointed.

One of their employees “diagnosed me” ruined my life, let her brother steal my car and lied to everyone about it. Victim blamed me. They keep promising someone will call me back but it’s been two months since their employee with BPD manipulated me and abused my kindness and got me kicked out of my housing by lying to my father and now I’m homeless because of them.

A wonderful establishment. This place was a huge stepping stone in my husband’s recovery. When he showed up to midway, he was a broken man, but he had an open mind and wanted better. The women at this establishment fed that want until it became a need. They nourished the seed in him until he grew and he passes that love that they instilled in him to the young men that are beginning their roads today by going back and sharing his story. He’s now almost 4 years clean. If you have a friend, family member, or you are struggling with deciding on a treatment facility, please choose midway. Recovery is possible ❤️