Mental Health Providers in Phoenix, Arizona

Can someone please call me? I was transferred to your "care" last week. My old clinic told me that I should've heard from you all within 24 hours. It's been a week. I was discharged from one clinic to you guys and have been getting the run around. I Was told this morning to call back later. I did. The girl who I spoke with put me on "hold" then transferred me. Now when I call back no one answer AND your voicemail was full. Not a good first impression.

I have been with this facility linger than I should have. They are always changing providers, they have missed place my sons paperwork and don't get me started on the front desk. The phone just rings. One time just had to test it out. So I called waited outside watching as no one answered the phone because they were too busy chatting with each other. When I stepped in stood at the windows till no ounce of interest to help. Enough is enough I am moving on. My son deserves better than this.

Intervention requires a delicate balance of support and decisive action. Proper assessment is crucial for understanding the root causes of distress. Collaboration with trained professionals is essential for developing effective strategies. Focusing on long-term well-being and providing appropriate resources is paramount. Ultimately, creating a safe and supportive environment is the key to positive outcomes.

I would give ZERO stars if I could. I would absolutely NEVER recommend this practice based on the office staff. The issue is not with the providers. Sadly, poor, disorganized office staff can really, really ruin an experience. One of my children has gone to Devereux since 2019, so we have a long standing relationship with them. It has come to the point where I can no longer be patient with or compassionate towards their lacking. They have been doing business for long enough that they should have figured things out by now. At first, when we went to their Mesa location they were clearly understaffed, but it was fine. However, with the closing of the Mesa office, things haver really gone downhill. In short, is difficult to make appointments with them and they will cancel your appointment without notice. Their billing is disorganized and the patients are blamed for the lacking of the business. Lack of taking responsibility is a gaslighting tool and in a company that masquerades as behavioral health, they should be aware of this and better about taking responsibility. You have to communicate with them on a level that is not fair to expect of a normal, working human, let alone one with a family member who needs behavioral healthcare. The nitty gritty of my frustrations come down to two incidences that ultimately set the stage for this review. We were charged for appointments that did not happen in 2020 (due to the office being closed due to the pandemic-did we really have to cancel appointments when their office was closed?). We had an appointment scheduled a couple of months out and made family travel plans around it. They canceled this appointment and I am beyond upset about it. This canceled appointment is the straw that broke the camel's back for me. Making doctor appointments is difficult enough, driving an hour for doctor appointments and figuring out how to fit that in a schedule when you care for 7 other humans is difficult. Having to deal with an incompetent, money grubbing office staff is more than anyone should have to do. The bill in question has been paid, though I still feel we have been dishonestly charged and I am done. I have a deep amount of compassion for the medical profession. They, like the rest of the world have experienced a great amount of trauma over the past few years. My sister is a physician's assistant, my brother is a doctor, I am related to several other medical professionals. It is not an easy world. However, based on my experiences, I cannot in good faith recommend this practice. This is a real bummer as my child needs care, but the hoops we have to jump through only increase their anxiety and make the issues worse. I will not be taking any of my family members back, unless I have a confirmation that things have changed dramatically AND I cannot in good faith recommend it as a safe place for any other person looking for behavioral healthcare. Find a different practice. It is worth the headache.

I went through most of the program and found their employees are not there to help you. It is just a job. Could not get settled in with one counselor and they don’t have the time to spend with each person that they need to. It’s like an assembly line Getting people in and out and you spend most of your time in the waiting room. I asked a lot of questions when I was getting treated there and none of them got answered. You watch a lot of videos, but there is no one on one personal Help. I ended up getting counseling at Denova And had a very good experience with them and I am continuing on counseling in my life has made a total change. I would not recommend this program for anyone that is real serious about changing their lives.