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My initial consultation with Dr. Caleb Reid was not only unproductive—it was deeply triggering. As someone seeking mental health support, I came into the session ready to engage genuinely and openly. However, when I began answering basic questions, Dr Reid abruptly stopped me to say he didn’t think I was being “professional.” I was stunned. I asked what exactly he meant, and he replied: my tone. Let me be clear—I was calm, respectful, and simply responding to his questions in a way that I genuinely felt was authentic and truthful. If my tone reflected any emotional weight, it's because the questions were triggering, and I was doing my best to be honest—something I thought was not only allowed but appropriate in a mental health setting. Not one of my responses had anything to do with Dr. Reid personally. Instead, his response showed a disturbing lack of empathy and an inability to hold space without personalizing the interaction. When I pointed out that I wasn’t being paid to be professional and was instead a client looking for help, I was met with what felt like deflection- He told me since it was the initial consultation, he wasnt getting paid yet either. The interaction left me feeling invalidated and more distressed than before the session. No one is perfect, Mental health professionals are no exception, maybe he was having a bad day? I wish there were a way for mental health practicioners to have the ability to help patients navigate their emotions and most definitely not shame them for how they show up in moments of vulnerability. For whatever reason, Dr. Reid projected his discomfort onto me. Maybe this works for some patients. I would strongly caution others seeking compassionate mental health support to look elsewhere.

If I could give this place 0 stars I would. When I first started with OH, it was like a dream come true. The family atmosphere and care for client/family were unparalleled. However, over time, after so many leadership changes and policy changes this place has lost its way. The heart is missing as they’ve transformed into a place that is solely about the money and not client care. Leadership is out of touch and does not handle staff feedback well. Leading to an overall negative workplace environment where the staff are afraid to express themselves. During an all staff, the CEO when speaking about staff opinions informed the staff to “save the drama for your mommas”. This had a deeply negative effect on staff as they felt unseen and unheard. Another example of negative working experience was that the caseloads were too big to be clinically effective. When I expressed my concerns to leadership I was informed that “all staff caseloads are going up” and that “this is what the company needs to do for now”. As a result we saw our kids less and the communities we swore to uplift suffered.

Hello to whoever reads this review I would like to just say stay away from this whole place? I'm not sure who is giving this place five stars but it's absolutely not a five star place to be the workers are the very passive and aggressive people 😞 their deminor is very cold and if you have bad anxiety I would recommend not coming to this place it's unfortunately another one of those Arizona behavioral health places who literally sold out if you've been in the behavioral health system in Arizona for as long as I have you would understand what I mean when I say they sold out? So please if you want a good place to get help from I personally can recommend a place where the atmosphere is very loveing and caring if that's something you the reader is interested in feel free to leave me a reply and I'll would be more than willing to rely that information. I would hope you the reader of this review would trust my judgement I've done a few dozens of reviews on different types of places I've visited in my surrounding area and just places that I've visited and I know best I've gotten a few five star replies back to my reviews I've made to the point I couldn't keep up with my replies. So as I said I know the behavioral health system in Arizona pretty well because I've participated in being a peer support specialist and I just know what's best and the best thing to do for yourself and your vurnebel loved one is estray from this whole Recovia behavioral health or program stay away please for the sake of your self and sick loved one there is better help out there unfortunately they are hidden and you have to keep trying to find what's right for yourself and your loved ones and I could help 💓 stay safe and please make the right decision and do not come here if you have any questions please feel free to contact me through this review and I will reply stay safe and have a great day or night thanks and good bye

What makes a great clilic is staff or the workers who stand up and protect there patients although the current conditions at this clinic seem to need a change. This clinic took a friend in on a grant and promised him he would be taken care of only for the same manager to come back a few weeks later and cancel the patients services it was detrimental to the freind of mine. Very disappointed with this place with that said

I’ve been with a couple of places. But I found Codac to be very helpful when it comes to my medication’s And bearing with me. Because PTSD is nothing to play with and my mental health is very important to me. Stay sober, fly higher

Everyone is so friendly. The place is very welcoming. My child was nervous at first but now enjoys going to see their counselor. They offer a lot of services too!! My child loves attending groups here and has learned great communication skills!!

The mental health professionals here are wonderful and the front desk is great, but the woman who sends prescriptions to insurance is incredibly rude and condescending every time I ask her questions. I often have to call and remind her several days after my doctors appointments that I need my medication sent in, and only then does it get done. I get that everyone has bad days and it's impossible to be a ray of sunshine all the time, but people who are struggling with mental illnesses and trying to receive treatment deserve better than what they're getting.

You can't imagine how unlike any other program in AZ this place is. This place changed my life they use a TON of practices that are backed with scientific evidence. I'll just keep it simple. I've been to numerous facilities in the past decade. While I picked up something from all of them, this place is the one that changed my life. I think at the end of the day it's because you know that they REALLY care about all of their clients individually. Therapists are top notch too. If you're going to this unique & hope filled place, make sure you're ready to change your life because the staff at this facility put their heart and soul into everything they do at work, and you will be challenged to change for the better. 👌🏾💯

Local, family run organization that provides a plethora of services including but not limited to: respite care/services, skills development, after school programs, family support, weekend therapeutic activities and personal care according to intake assessments, family needs and member goals.

Great place, good staff. The doors could use some door knobs they're a little beat up.

Della Lusk is amazing. I've tried everything -- even had a good therapist on Better Help for a while, but I really needed someone in person (though they do remote sessions as well). Arizona Behavioral Health Associates is definitely the best therapy in Flagstaff. I've really been able to turn my life around and understand myself so much better. Highly recommend if you're looking for a real positive change. Located right downtown as well, so really convenient to make appointments and their communication is top tier.

The team at A New Beginning is so good at what they do and they genuinely care about their clients. Jessica, the front desk gal, is so nice and helpful and always greets you with a smile. All of the therapists I've met are really kind and committed to helping their clients recover from whatever they're struggling with, and the dietitian is super knowledgeable and nice. Their office is right off the 101 which is really convenient and the waiting room is so pretty and relaxing - it's like going to a spa. I have been to other centers and this one is by far my favorite. They take great care of their clients and you can just tell they are passionate about what they do. I highly recommend A New Beginning.

My son has been a patient of Nurse Practitioner Nina Ling for nearly a year, and unfortunately, our experience has been very disappointing. One of the most concerning moments occurred when my son, who was 9 years old at the time, expressed suicidal thoughts. As a parent, I was terrified and looking for guidance, support, and resources. During our appointment, I felt that my concerns were not taken seriously. There was little discussion about what may have led to those feelings, no resources were offered, and I left the appointment feeling unsupported and alone in navigating a very serious situation. My son's mental health deteriorated to the point that he required inpatient psychiatric hospitalization. While many psychiatric hospitalizations last only a few days, my son remained hospitalized for 16 days due to the severity of his symptoms. During that time, a team of physicians carefully evaluated him and adjusted his medications until they found a treatment plan that was working. At our follow-up appointment after discharge, I was told there were no concerns with keeping his medications the same. However, when I picked up the prescriptions, I discovered that two medications had been changed without any discussion or explanation. As a parent, I believe medication changes—especially following a lengthy psychiatric hospitalization—should be clearly communicated and discussed. I made multiple attempts to speak with Nina regarding these changes and my concerns. Each time, I was told that she was booked and that a message would be passed along. I never received the opportunity to have the discussion I felt was necessary regarding my son's care unless another appointment was scheduled. Additionally, I often felt that both my son and I were interrupted during appointments and not given adequate opportunity to fully express our concerns. Every family's experience is different, but as a parent of a child with significant mental health needs, I expected more communication, collaboration, and support during some of the most difficult moments our family has faced.

My son has been a patient of Nurse Practitioner Nina Ling for nearly a year, and unfortunately, our experience has been very disappointing. One of the most concerning moments occurred when my son, who was 9 years old at the time, expressed suicidal thoughts. As a parent, I was terrified and looking for guidance, support, and resources. During our appointment, I felt that my concerns were not taken seriously. There was little discussion about what may have led to those feelings, no resources were offered, and I left the appointment feeling unsupported and alone in navigating a very serious situation. My son's mental health deteriorated to the point that he required inpatient psychiatric hospitalization. While many psychiatric hospitalizations last only a few days, my son remained hospitalized for 16 days due to the severity of his symptoms. During that time, a team of physicians carefully evaluated him and adjusted his medications until they found a treatment plan that was working. At our follow-up appointment after discharge, I was told there were no concerns with keeping his medications the same. However, when I picked up the prescriptions, I discovered that two medications had been changed without any discussion or explanation. As a parent, I believe medication changes—especially following a lengthy psychiatric hospitalization—should be clearly communicated and discussed. I made multiple attempts to speak with Nina regarding these changes and my concerns. Each time, I was told that she was booked and that a message would be passed along. I never received the opportunity to have the discussion I felt was necessary regarding my son's care unless another appointment was scheduled. Additionally, I often felt that both my son and I were interrupted during appointments and not given adequate opportunity to fully express our concerns. Every family's experience is different, but as a parent of a child with significant mental health needs, I expected more communication, collaboration, and support during some of the most difficult moments our family has faced.

I left this facility as a patient 3 days ago and I wanted to leave a review from the inside. I was in for alcohol detox and I was there for 6 days and admitted myself. It’s time to give praise where praise is due. Staff by name: Nate - RN this was one of the better nurses and he worked the night shift, there were several points when I was at an all-time low, especially at night. Nate took the time to sit down with me and make sure that I was OK every single time. He cares about his job and his patients and it clearly showed. Zack - this gentleman worked in the CSU, he had an incredible personality and he is the gentleman that you would be working with at night if you were doing intake. Me and him had conversation for hours about working out, family, religion. as far as I understood it, he had achieved employee of the month of the month prior and there’s a very big reason. Zack was a massive part of being able to talk to me while my anxiety was so high. This gentleman deserves nothing but praise and probably a raise. Nicole - she was a floor tech that also works nights, she’s a good worker and does what she needs to. She just seems to be very quiet and somewhat antisocial so she was not a good person to talk to however, you could see her work ethic and how she contributed to the facility. Eric or Airwik - again, this is a floor tech. This gentleman deserves nothing but praise. He worked nights and days. He was very easy to talk too, me and him talked about his background for his native descent and we spoke about music. We had good conversation which is what is required for a lot of these patients. Denise - Just awesome, thank you for being a support Kody - this is a daytime floor tech, again sat down with me had excellent conversations and he ended up playing Uno with all of us patients several times over. He had an ability to connect with his patients and make him feel like a familiar friend. Kody deserves some of the highest praise as he gets somewhat intimate with his clients. Andrea - registered nurse, this girl is a powerhouse of a woman. Her and I shared the same religious background and on the day of my release she did nothing but tell me the success that she saw for me. You can also tell that she goes to the gym; shared. She’s high energy and is very on the ball she had a way of sharing her positive energy which shared hope she was a significant part of my discharge her and I spoke for probably 30 minutes before I got discharged. She is intense a little bit loud, but absolutely a wonderful soul. Julie - fantastic human being. Austin - this gentleman is a part of CSU again the intake portion. Him and I spoke the first night for probably two hours when I was first admitted. Again, we spoke about religion general concepts, and Austin is an absolute nerd. He reads books every single day and he has card games and things like that. One thing that stuck out about Austin is that he is extremely intelligent and he would love to talk to you about almost anything. Me and him mostly spoke about God. Bonnie - Bonnie was the cleaning lady over in the CSU unit. I believe she used to be a police officer. She’s a very intimidating woman, but she’s also extremely sweet if you’re just not a jerk. Around when I first got there in the CSU she showed me where the snacks and drinks were treated me like a human being. Dave - this is another gentleman from the CSU, he’s usually quiet at first as he feels you out and what your temperament is but again after he knows that you’re not something that is a threat he’ll open up to you. Another gentleman that is highly intelligent. Lastly Robert - RN my first interaction with Robert was when I needed something from the nurses. When I tried to get his attention, he looked at me and shook his head and then look away from me, which was very dehumanizing. After that when he left the nurses cage, I tried to get his attention and he ignored me three times. This guy is terrible and as far as I understand it, most of the staff doesn’t even like him.

Coming from working in a doctors office myself for years, doctors and medical staff showed zero patience for toddlers. Sun life advertise they have the capability to treat children ie shots, checkups. This is the second time I have brought my kids and the second time in a row we had the worst experience. They were absolutely rude and inpatient. We tried to switch with Sun life after moving to Florence instead of continuing to go to Mesa. After how they treated out toddlers we will be traveling to Mesa and spend the extra in gas just for the kids to have a doctor who is better with kids and a facility equipped to provide them the care they deserve.

for the most part, amazing resources for native people especially. although i warn other 2spirit folk to maybe seek services else where if possible, the physical as well as mental health services haven't been the most friendly. one of multiple examples: came in for a physical health issue and was told it's caused by me being trans. just be cautious coming here.