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Setting up children for failure. They accused a student of something she didn't do and took away her contact from family not allowing us to know her side of the story. Never trust the system

I had a deeply concerning experience with this facility. My father was sent here for behavioral issues that turned out to be a simple UTI—something that should have been tested for immediately but was overlooked in favor of heavy sedation. ​While here, his agitation and paranoia actually worsened, likely due to the medications they administered (including Ativan). The living conditions were unacceptable; patients were made to sleep in chairs in a single room simply so staff could monitor them all at once. ​Communication was a major hurdle. Visitation and phone rules are incredibly strict, and when I could get through, the background noise was so chaotic I couldn't even understand my father. I never felt properly informed about his treatment or status. My father deserved much more dignity and medical oversight than he received here. Please be very cautious before sending a loved one here (if you even have a choice, which I didn't).

The person working at the front desk who answered my phone call is rude and unpleasant. They do not uphold the kind of attitude I would expect from a mental health establishment.

I was appalled that a counselor would tell my 5 year old and 8 year old that Santa was not real. She told them she was telling them this for their own good. I will never be back!! 😡😡

Very rude staff they treat you like your almost in jail the detox is horrible you can detox at home easier than Pearson Hall they command you to do things that don't need to be done!! Worst detox and rehab I've heard of in Alabama!!

Rest in peace Connor Bennett who passed away in the care of this horrible facility.

Heather Henry can't control temper or manage Employees. A heated and loud verbal argument between her and Kari Owens triggered my PTSD (what I was in therapy for) and I haven't been able to go out of the house into public for months now. They were fighting about money. True character came out. They acted like anything but christians.

I emailed you today about the Dirty Underwear apparently someone left a comment its. Been atleast 3 weeks Under staffed. Under budget whatever!!@ it takes 1 minute to hit edit and delete

Cannot find it!

If I could give it a minus zero I would. I was on medication for well over a year. Then this place took over and the new doctor decided they wanted to change everyone's medication . Even the receptionists are awful and talk about patients behind there backs in front of other patients. Never Again!!

Strongly advise against using Shabrell Reynolds-Parker for mental health services. She has proven to be untrustworthy by disclosing private information about minors, which is a severe breach of confidentiality. Additionally, she engages in gossip about therapy sessions, spreading false information that undermines the trust essential for effective mental health treatment.

I actually had to stay here about 3 years ago and I just got the guts to put this out there. Throughout my stay, I saw a lot of awful things happen to others, as well as myself. There were many staff personnel that used a lot of unauthorized force on residents to the point of injury. One girl had deep scratches on her face that came from "restraint" by a staff member. We didn't have any way to communicate outside of the facility, so there was no way to get any help. Not only did the director allow the physical abuse, he also allowed quite a bit of psychological abuse as well. The staff said some awful things to residents as well, from name calling, to gaslighting, to just straight put downs. A particularly narcississtic staff member actually became convinced that I had a "crush" on her and then said things that made me uncomfortable. When I reported it, the director actually tried to convince me that I had done something to deserve it. As a healthcare worker who was schooled, tested, and legally certified to know about what is legal and what isn't when caring for someone, please do not send your child to this place.This facility is in violation of so many state regulations and laws that they would be fined thousands of dollars, if not shut down, if they were caught. If you've experienced trauma here, please tell someone. If you feel like something was wrong, it probably was. Aside from that, there were a handful of staff that were very kind and uplifting and I am very thankful for that. I probably wouldn't have gotten through my stay if it weren't for them. As for most of the staff, they shouldn't be allowed to work with children and should probably be arrested honestly.

This place is the absolute worst. There are limited places in Florence so it was over a decade of "its better than nothing" service for me. And I know Im not alone inthat. The nurses are very nice but they cant keep psychiatrists. I only saw nurse practioners for two years post Covid.

Investigate this place before you sign up to stay here. Go for a visit during your search for a place for your rehab. Ask the other facilities what their opinion of Lighthouse of Cullman is. Know that the daily “job” they go to has many opportunities to acquire any type of things addicts think they need.

This place is full of counselors who are not at all personal. Nobody here is on the same page. If you come here for depression or anxiety you will leave worse. Nurse Tracy tries her best but the disconnect between the counselors and her creates a dangerous situation. I have been canceled on and stood up so many times by the counselor assigned to me. And in order to continue receiving your medications the NP prescribes you have to speak to these flaky “counselors”. So here I am after not having meds for a month (very serious medications prescribed to them by me that cause things like suicidal ideation when stopped) being refused a clinic appointment until I see this counselor who is supposed to “call” for appointments. It’s an endless cycle of calling waiting for them to get on the same page, not receiving promised calls back, and confusion between staff.

“Therapy” lasts for maybe 15 minutes each week. No effort is made to form any sort of relationship with the patient. If they don’t see improvements after several of these short therapy sessions, they will send you to the ER at UAB or Erlanger, even if you don’t meet criteria for inpatient care. If you need to see the doctor for medication changes, it will be through a telehealth call, where you will speak with someone you’ve never met and never will again. The reason there hasn’t been any lasting improvement is due to lack of care on their part.

Had an app today with the psychiatrist Dr. Olson. She was very rude and impolite. I moved here from another state and she wants to take me off of medication that I've been on for years and was PRESCRIBED BY A DOCTOR. Horrible first experience. Won't be returning.