
Verified Treatment Services
I had a medical emergency today involving my eye, and this clinic did absolutely nothing to help me. And because this is my HMO PCP, there was literally nowhere else I could turn for a referral. I had to keep reiterating to whosoever I spoke with that this was a medical emergency, and that my symptoms matched those of either retinal detachment or a mini-stroke, and they still would not help me out. I needed to be seen by an ophthalmologist asap, and they kept trying to set me up with an optometrist for next week, who would then need to refer me to an ophthalmologist, and who knows how long that would take. A real doctor’s office that cares about its patients would’ve gotten you in too see a doctor, even if by a quick video visit, who could then contact an ophthalmologist on my behalf and get me an emergency appointment. These people did absolutely nothing to help. She kept saying to go to urgent care, but urgent care doesn’t have the necessary equipment to deal with eye issues. It seems the people answering calls aren’t equipped to handle emergencies, which is concerning. On top of that, the last time I visited this clinic, I saw two dead roaches in the waiting room and the whole office smelled like food. It’s not exactly the sterile environment you’d hope for in a medical office. And when I was in establishing care, I didn’t even get to see a doctor. It was a PA. I will not be renewing my health plan if it requires me to go this totally unhelpful and unprofessional clinic, and if you get assigned this clinic, I highly advise you switch, too.







