Mental Health Providers in San Antonio, Texas

Specifically the Babcock location is terrible. the main mental health care service business as a whole is a joke.

They are always there for me to call and my visits have been realistic. Recently they've called back and told me my case worker has not tried to put in for individual. Now she claimed she did again and I think the receptionist could call me back and tell me if when they check it turns out she had.

Very rude and unprofessinal staff. Donna, the coordinator was combative and would not stop speaking over me. She tried to tell me that my doctor was wrong in his descion to have me go there. She was unbelie able. I would never go there for anything. This woman should not be dealing with patients with depression disorders.

Waiting on the phone for over 25 minutes for intake. This is really inconvenient and doesn’t make me feel like they will help when they can’t even answer the phone in professional timely manner.

For a behavioral service, they sure do not understand dementia. My mother with cognitive issues missed her initial appointment. We called multiple times to try to verify the appointment ourselves, had no response. We spoke with someone in the office they informed us, they had spoke to my mother and told her of her appointment. When we explained, she had dementia and we are power of attorney that didn’t seem to matter. So much so they have sent a $75 bill for a no-show appointment. They have not received any paperwork from us, we have signed nothing saying we were aware of a $75 no-show fee. Now that charge is gone to collections. The person in their billing office won’t do anything about it because it has to go through the Office manager? The office manager, my wife contacted months ago with no response. Essentially, they have violated her consumer rights, charged an unfair fee and won’t do anything about it.

Called to get assistance regarding my situation and they were going to help me set up therapy but refused to give me the appointment because I wouldn’t be allowed to bring my disabled baby. The world is not set up for women with disabled children in crisis especially. Did you know disabled children are 64% more likely to be assaulted ? It’s not as easy as “finding a sitter” I am on an island all alone.

Charlatans! Deer Oaks is contracted by nursing homes purely to medicate residents in nursing homes & they don’t even do it responsibly, unless you are familiar with your rights. The past four years, my observation of Deer Oaks is that they are only around to keep tabs on us. A few conversations I had with a few Deer Oaks reps left me with the notion that they will only enable someone’s behavior, regardless if they are confused/deluded. They aren’t here to help people come back to reality & I feel that an investigation into Deer Oaks is strongly merited.

I was struggling with OCD and the psych wards kept telling me I was bipolar and malingering and sending me back home on the wrong medication. Until I saw the dr there I was very confused and giving up on figuring out what was wrong with me. It’s not the highest quality facility but I felt safe, saw a dr and was fed. The shower burns hotter than hell and there may be some black mold in there but overall I’m better off for being there.

Working with Cindy Todd at Genesis Behavioral Health has been a profound and life changing experience. Cindy’s holistic approach to therapy is effective, practical, and motivating. I gain new insights at every session with her and have made consistent improvements in my quality of life since I began working with her in 2022. I now view therapy as an essential component of my health, wellness, and professional development plan. After trying numerous therapists over the years, I feel truly blessed to have the privilege of working with Cindy. She is kind, compassionate, highly skilled in her work, and equipped to help others navigate our modern world.

My son had his first evaluation here in January. They wanted to do a follow up and said they would contact me. They never did. Then wrote in the evaluation that we never followed up with them, when at the appointment we were told they would call us. The second evaluation was finally scheduled for March. I have gotten nothing but the “run around”, when it comes to getting the evaluation results. The lack of communication from this place is unbelievable, especially for something so important. They always say “we will let you know”, or “we will contact you” and they don’t. I’m not sure when or if I will ever get my son’s results and will probably have to restart the process (which is always long) and take him somewhere else. I 100% do not recommend this place.

I had been with this company since 2018 I had had a pretty positive neutral experience with them however, last year new case management supervisors were assigned since then everything went downhill. Social Security had contact him twice to send documentation of my arm progress or regression, or guess what they didn’t do anything and said nothing and so therefore, I lost my Social Security disability, so if you want to keep your disability in your insurance and your money, please please please don’t hire these fools because you’re definitely regret it I know I have

I have been going to Insight Wellness for a couple years now. Like the other reviewers, hard to schedule at first, impossible to get through on the phone to speak to anyone. My anxiety was increased very much for about 10 months. I had to resort to going into the office to follow up on my prescriptions due to no return calls. It was hard to push through and keep asking for help but I spent 3 years asking for help, calling so many providers not accepting patients 😔 😕 I even went to walk-in clinics and get turned away... I was blessed that an office manager at a practice that turned me away, felt compassion and found Insight was taking patients thankfully! The mental health community is in desperate need of practitioners. I recommend Insight Wellness despite their issues, no return phone calls, or texts, problems getting prescriptions sent, etc...because the staff care and do they best they can helping as many patients as they can. Please fight through the depression and struggle to keep advocating for yourself, it'll be worth it in the end... The treatment and support you will get from Insight Mental Wellness is very good with many virtual appointment options that get less problematic once you're an established patient. The staff are just normal people, doing the best they can for as many people as the can. They don't turn hurting people away... They can't be perfect! But I'll take people who care over ones that return calls or texts when they have no answers.

I just released from this place yesterday. When I went in they traumatized me rather than helping me. I begged them not to leave me in that room by myself and they were so rude and had so much attitude and told me no they have better things to do. I kept asking what time it was and everyone told me a different time and day. When I went in to get my exam before they send you to the unit, I couldn’t bring myself to take off my clothes and I started crying and I would say 6 maybe 7 different staff came in that thing room and kept trying to get me to take a pill or a shot. I told them I don’t want that I just want someone to talk to because they’re scaring me. I told them over and over that they were scaring me. I fell on the floor because more and more people kept coming in which was making everything worse and a black lady came in and sat on the floor with me and started yelling at me to calm down. I begged and begged her to stop yelling at me and her response was “I’m not yelling at you, you need to pipe down”. After about an hour or so of me begging to just talk to one person they finally decided it would be too dangerous so they had two people in there and the nurse was behind the wall holding the needle waiting to stab me. I talked and called down within 5 minutes. They traumatized me more than I already was when I came in. When I got on the unit I couldn’t fall asleep and they wouldn’t let me talk to any staff. I sat next to the nurses station on my bed crying and hyperventilating and begging to talk to someone and they literally just laughed in my face and told me no. That was every single time I tried to ask for help. This is the most unprofessional hospital I’ve ever experienced. The only person in that entire facility that knew how to do his job was Mr. David.They told me I was leaving on monday. Even on monday they told I was leaving. They told me I was leaving Tuesday, I didn’t. Turns out I was supposed to be discharged on Monday but no one reached out to my guardian to tell her that. I’ve been to multiple different mental health facilities and this is by far the worst place I’ve been to. Please do not send your children here.

Didn’t even make it in the door. Made an appointment at the end of October for my child to receive mental health counseling. I filled out all the paper work and turned it i the same day as making the appointment so the office knew what the appointment was for. Called to confirm the appointment for next week and was told that there is 0 availability for therapy. So then why should I even have my child come to this intake appointment, miss their exam, if you cannot have my child use the services needed.

This company charged me $3500 for a 15 Zoom call. What a ripoff. The Crosley law firm sent me here. This company works with crooked attorneys. They will not treat you fairly, no one ever followed up with me. They just took my money. I will upload proof soon.

Nobody answers the phone here they forward you to enter an extension you don’t have if you get help through this place good luck getting responses from staff

I had been at this office for about a year when my dr left to a new practice. After, I chose to stay only because while my old dr was there I never really had any issues (Now thinking back that was mostly due to my dr knowing me well and always made herself available to me) So I was placed with Ms. Ruiz, a nice practitioner. It was very hard to get an appointment because she only worked 4 days out of the month and mostly on the weekend. So I had to accommodate her schedule being that she was the only one on staff, so I was told. On my supposed 2nd appointment with her the staff said my appointment would be on Thursday around 6ish. Well I waited the whole 6ish hour for my text to join the telemed never got it. So I checked my emails nothing. The procedure before my appointments has always been a text about 30 mins before to give me info for my telemed. So the next day was a friday, I called and spoke to the Office manager. She had a very "oh well" attitude when I let her know I never spoke to the practitioner and I needed medication refills. She said its the holidays and I would have to wait till after Christmas to speak to Ms.Ruiz. How does an office that works with mentally ill people so blatantly not care for my mental wellbeing or see the emergency in not having meds over the holidays!?! A day or so later I did get an email but not to reschedule my appointment but to pay a $75 no show fee for the telemed I never had. I called again and even though I was told the owners would be notified about the appointment misshap and the fee, I received yet another email requesting payment on that same appointment. I'm no longer with this particular office and since have found an amazing Dr. I wanted to say that I pray it's an isolated incident but it wasn't and hopefully Ms. Ruiz doesnt get a bad rating due to the faults of the staff. All I can say is best of luck to yall

They won't give you results from drug assessment and drug test but can give it to a case worker but only after you give them consent to. How's that make any sense? They also tried lying about my drug test results and changed it once I said I'd have my blood drawn that same day elsewhere. Very shady and untrustworthy people. You've been warned.