Mental Health Providers in Traverse City, Michigan

I have been seeing Hannah for over 2 years now and I can’t say enough good things about her or my experience! She’s been superb at helping me navigate my recovery, while sometimes giving me the extra push I need to take that next step! If you have the chance to see her, don’t hesitate! She’ll change your life!

After waiting 21 minutes in the tiny cubby that is provided as a waiting room, listening through the paper thin walls/door to another patient discuss with the doctor the sequence of CPS taking her children away, I cried at my disappointment & left. After doing so, my husband contacted the office to see why I had not even been greeted during the duration of my wait, up until 5 mins after my appointment time, which at that point I left the building. The receptionist was extremely snarky and rude, explained that she had marked down TUESDAY the 29th, even though that DATE fell on a Wednesday - that being said, the day BEFORE my scheduled appointment, they marked me as a no-show, because she had wrote down that Tuesday fell on the 29th, not Wednesday, and left it at that. I waited weeks to be seen, and was really looking forward to the help I’d receive after this appointment. My life has been absolute chaos due to being unmedicated or medicated incorrectly, this was suppose to be my “coming up for air” and instead ended in me leaving their office in tears. I’d never recommend coming here.

A wonderful place to receive the help you need! They have helps me so much! I’ve been a patient since March 2018 and I highly recommend them! You have to be willing to do the work, you have to work at what you’re goal is! This is not the place to just go get a prescription and keep that up forever. They went to see you do better! They want you better and are willing to help: I have never had a doctor care about me like this. I am a MAT patient and I work hard at my recovery! I do my best to stick to the plan and keep up with tapers and always express how I’m feeling and doing with it and so on. Like any doctors office or usually takes time to get into one as they are very busy and caring for patients. I will say a few months back there had been issues with a receptionist and also during covid reaching the office took some effort and patience, but I feel that was the case for many doctors offices. The receptionist issue has been resolved and the new person answering the phones is very wonderful! Give them a try if you’re seeking psychiatric help. Just remember it’s worth it even if it takes a little time to actually be seen!

Well… waited 3 weeks for an appointment with a therapist. They threatened me the day I made the appointment that if I did not complete the registration forms before the 2nd of december I would be cancelled. Im autistic so I did it the day of.

Called looking to get in as a new patient and after a 15 minute phone call I was denied services because I “wasn’t in crisis” and they didn’t feel what I was going through considered an emergency. Good to know we have this wonderful clinic telling us what we’re going through isn’t serious enough to be seen. I was fortunate enough to get into another clinic that’s actually taking my mental health seriously.

I've been going for a few years and both counselors I have seen are great. They really care and are willing to go above and beyond. Both have been available after hours if I needed it. Faith is very caring, knowlegable, and prompt with refill requests. The front office staff is always friendly and helpful. Individual experiences will obviously vary, but I have not experienced anything that is remotely like what you see in the negative reviews.

My daughter was originally referred to old town. After my initial interactions with them, and after doing my research, I came to the conclusion that as an extremely protective father, these gentlemen are not someone I want around my daughter.

Due to my CO Parent leaving our children numerous times, for extended periods of time, then coming back, we had to go here. Minimum of 12 visits. During these visits, my go parent was able to tell my children to lie to myself and my partner about school related situations. Our WATCHER wasn't present. Amy. However Ruth was close in an office and heard. This was October. Until pressed at the turn of the year, no one had confirmed that. Co parent is allowed to take pictures that she uses to taunt and harass my partner. After 4 months I find out they never had the orderto begin with. We were operating on safe exchange rules. The last 3 visits CO Parent has harassed me. Even leaving early against rules to harass new sooner. Paula, the director of cfs.... I was told should have called by now. She hasn't. Case managerJustin told me all communication was to go through Paula 3 weeks ago. Yet he continues to call and harass me. Where are you Paula?

For an office specializing in cognitive issues they show no patient care when it comes to insurance and cost. The patient they treated had an insurance that is well known to need prior authorization. It would have been a 1 minute phone call or quick fax back to the referring Dr to have this done prior to the patients appointment. While I also blame the Drs office, I am disgusted by an office dealing with people with memory issues standing on a "your insurance is your business motto." Having worked in health care I know that as soon as I saw this insurance I would say get a prior authorization. Instead this office stuck their patient with a $500 bill. Lazy and despicable.

Do not recommend.

Weird experience, poor communication. At my first appointment, I said that I have 1 medication with my primary care doctor. Kelly wanted to try new medications but never once told me to stop taking the other one. I don’t know why or how I am supposed to infer that I should stop taking a necessary medication without being told to do so. Immediately after my first appointment, the records from Lakeview Counseling were sent to my primary care doctor. My primary care doctor literally sent confirmation that they were received but then immediately lost them, blamed me for it, and said they never received anything. Both offices acted like this was entirely my fault and that I was an evil mastermind trying to get 2 different places to prescribe me medication without either one knowing about the other (literally both offices were immediately informed???). Kelly never once asked me anything to clarify or understand what actually happened, the two offices just communicated with each other and decided that I have ulterior motives and am not worth putting in even an ounce of effort to understand or help in any capacity. Unfortunately, I’m not an evil mastermind. I am a person with severe mental health struggles who was trying to get to a safer place in my life because my friends, family, and therapist were desperate for me to keep trying to get help. Having people not listen to you and also entirely not care at all is a horrible and dangerous feeling when it comes to mental health. The whole situation was so demoralizing that I have decided to finally give up on treatment after 11 years, so I would say it was a negative experience overall and I do not recommend it.