
Axis Health System
Verified Treatment Services
I absolutely love my actual doctor, but I've had issues with prescription refills nearly every month that requires me to spend hours on the phone. Out of 20+ promises of callbacks in the past 6 months I've only gotten 2 or 3. They don't track much in a central system, so every time I have to follow up I have to start over, and they seem to have such high turnover that you're almost always talking to a new hire on a monthly basis. At one point my refill date got off by 10 days due to a rejected insurance claim. The pharmacy let me know I'd need to call Axis to get it sorted as they couldn't fix it through their system. I explained the situation to an assistant and encouraged them to call the pharmacy to talk it through, but instead got a callback telling me I needed to "use my medication as prescribed'...at this point I'm out of energy to deal with this place and am just going to find a new doctor.
