Psychiatric Emergency Services (PES), located at 2600 Marble Avenue in Rio Rancho, New Mexico, is the only dedicated 24/7 psychiatric emergency room in the state. This specialized facility provides immediate, around-the-clock care for individuals of all ages who are experiencing acute psychiatric needs. PES accepts walk-ins from anyone in the community who feels unsafe, as well as referrals from law enforcement, medical professionals, schools, behavioral health providers, and self-referrals. With no requirement for prior authorization, PES ensures rapid access to lifesaving mental health support when it matters most.
At the heart of PES is a team of psychiatrists and mental health professionals who deliver urgent psychiatric interventions, including medication therapy, safety planning, and acute stabilization. Patients may also be referred to inpatient services, a 23-hour crisis stabilization program, or outpatient care with medication management as part of a seamless continuum of treatment. Serving children, adolescents, adults, and seniors, the facility addresses a wide spectrum of urgent mental health concerns such as depression, anxiety, trauma, and suicidal ideation. By combining compassionate emergency care with coordinated follow-up services, Psychiatric Emergency Services in Rio Rancho plays a vital role in safeguarding the mental health and safety of the New Mexico community.
The staff here is always very kind, and personable when you talk to them. I've been with Jane for quite a while now and my mental health medications needed a lot of adjustments to find the right balance but she was always helpful, and genuinely cared about my concerns and was always open for a call in between visits if something was not working. All around just a really great place to get help.
Monday: Open 24 hours, Tuesday: Open 24 hours, Wednesday: Open 24 hours, Thursday: Open 24 hours, Friday: Open 24 hours, Saturday: Open 24 hours, Sunday: Open 24 hours
From the very beginning, they have been nothing but supportive, encouraging, and genuinely invested in my growth as a counselor. The team is incredibly helpful, offering resources and guidance whenever needed, and they’ve created a positive and nurturing environment that fosters both professional and personal development. It’s clear that they truly care about their employees and the clients we serve. I feel motivated and empowered every day, and I’m grateful to be part of such a thoughtful and dynamic team. Highly recommend!
Cathy and her team truly put their heart into what they do. Cathy is always working to grow herself as a leader, sharpening her skills personally and to improve the industry.