Pathways, Employee Assistance Program

Pathways Employee Assistance Program, located at 33 Directors Row in Jackson, Tennessee, provides comprehensive behavioral health support primarily for employees of West Tennessee Healthcare, local businesses, and the general public. As a National Health Service Corps site, Pathways is committed to accessible, nondiscriminatory care, offering discounted fees for eligible patients and accepting Medicaid, Medicare, and the Children’s Health Insurance Program. The program emphasizes convenient access to services through both in-person and telehealth options, ensuring timely support for individuals and families in need.

The Employee Assistance Program offers mobile crisis intervention, outpatient counseling for individuals and families, and medication management to address a variety of mental health and substance use concerns. The multidisciplinary approach focuses on early intervention and ongoing support, helping patients effectively navigate crises and improve their overall well-being. Funded in part by the Tennessee Department of Mental Health & Substance Abuse Services, Pathways plays a vital role in the region’s behavioral health landscape by providing responsive and flexible services tailored to community needs.