
Saint Lukes Penn Foundation
Verified Treatment Services
Needed to stop my daughter’s care here due to job loss/insurance change. I have in writing, from the counselor, that if we wanted to come back to just message. I did so and was advised to call the number. Then I was informed my daughter was discharged and could not see that provider and would need to go back on the waitlist-list (it’s only been 5 months since last seen). I asked how long the wait list is and was advised several months, but it is always changing. I informed them I never received a discharge letter and it wasn’t in my daughter’s mychart. I was told, “well it’s there.” I told ”Melinda” again that I was just in the chart and it is not there. Melinda again repeated, well it is there. I asked for a supervisor to call me back, but I am not so sure I will hear back.

