Mental Health Providers in Jacksonville, Florida

I’m happy I got away from this place. They have a HIPPA issue. Front house staff are rude and very unprofessional. All the good therapist they had have left. Turnover is a huge red flag. Not sure why they are still in business this place should be shut down. Leave while you can. These reviews are no lie.

I am deeply concerned about the care my mother received at this facility following a documented injury. After a serious fall that resulted in a hospital visit and confirmed rib injuries, her physician explicitly ordered two days of bed rest. Upon her return, staff failed to follow these medical orders. She was told she would only be allowed 1-3 hours rest, and when she offered to provide hospital documentation, it was not reviewed. Despite being in clear pain, she was instructed to get up. She was also met with an aggressive response when she expressed that she was still sore and in pain. Multiple staff members witnessed this interaction and failed to intervene or advocate for her well-being. Disregarding physician orders and failing to appropriately respond to a patient’s condition raises serious concerns about negligence, patient safety, and staff accountability. This experience has significantly impacted our trust in this facility. Immediate improvements in care standards and oversight are necessary.

I am deeply concerned about the care my mother received at this facility following a documented injury. After a serious fall that resulted in a hospital visit and confirmed rib injuries, her physician explicitly ordered two days of bed rest. Upon her return, staff failed to follow these medical orders. She was told she would only be allowed 1-3 hours rest, and when she offered to provide hospital documentation, it was not reviewed. Despite being in clear pain, she was instructed to get up. She was also met with an aggressive response when she expressed that she was still sore and in pain. Multiple staff members witnessed this interaction and failed to intervene or advocate for her well-being. Disregarding physician orders and failing to appropriately respond to a patient’s condition raises serious concerns about negligence, patient safety, and staff accountability. This experience has significantly impacted our trust in this facility. Immediate improvements in care standards and oversight are necessary.

0 respect for the patient, I had an appointment for the first time I took a Uber paying $180 and when I got to the office, they told me the doctor canceled all the patients. I asked why no one called me and the answer was my voicemail was full ( Not true because even the reception is at the moment, call my voicemail and it was perfect ) why not an email when they send you email about your appointment?After that, I asked when is the next available, today is March 18 next available for new patients will be June, I just have to say thank God I’m not going through a very hard time because this is ridiculous. Again zero respect for patient and I work on the medical field. I will definitely NOT Going back

My kids have been going here since 2021. I filed a BBB report against them because I feel they’re not doing their due diligence to solve consistent issues impacting clients. Today, we waited for our 12:45 appointment only for me to be called in alone at 2:00 pm and told the doctor no longer feels comfortable treating my child.

My kids have been going here since 2021. I filed a BBB report against them because I feel they’re not doing their due diligence to solve consistent issues impacting clients. Today, we waited for our 12:45 appointment only for me to be called in alone at 2:00 pm and told the doctor no longer feels comfortable treating my child.

I am very frustrated with this center. I was referred here and the therapist set up all her appointments with me and I attended every one of them. When my child was referred to medical, I never heard from therapy side again. My daughter actually mentioned how much she missed her therapist. I had medical appointments that put me out 3 months for a medical check and when I went to make that appointment is when I was told I was discharged from therapy. NO follow-up, NO voicemails, NO checking in to see why she wasn't coming to or even MAKING therapy appointments. The medical team was reaching out to me so I had NO idea I was supposed to do anything else. Now her prescription is running out, I have a new appointment with the therapist but they tell me they can't do anything about it until she meets with therapy. The reminder/appointment procedure for therapy is terrible and I am so upset that they are treating us like this. She has had so much improvement with the diagnosis, medicine and therapy but literally no follow up, not a single care shown about her and then just dropped my daughter with no one making me aware. You need to do better.

I would like to talk about my experience with my son and in this location it was actually one of the worst experiences I have had for my son and I don't think I would recommend it to anyone else especially with the therapist. She takes things very personally, she is not at all understanding I would not recommend it to anyone, ever. They are not professional at all.