Verified Treatment Services
I was not satisfied at all with my intake experience with DeCoach. I understand that low income and free clinics tend to have less resources, but I am very concerned about the patients that are treated there. I will have access to better insurance soon. Many will not. I was told that my intake would be in person so I went to the Fairborn location expecting to meet face to face with a provider. I was put into an exam room with a laptop and had my mental health intake over Microsoft Teams. I then had the same experience for my substance abuse evaluation, except my clinician Ashley Fisher was vaping frequently during the entire process on camera. I think it is horrifically unprofessional in any setting to do this, but I was especially disgusted that this happened during the substance abuse evaluation. I have a history of nicotine use and was experiencing emotional distress. It was very triggering. I reported this behavior and I have not heard back about any disciplinary action. I do not feel that any of my responses to the questions asked during the intake were taken seriously. Because I wasn’t suicidal, I’m assuming that my case was made into a lower priority. I called two weeks after my initial appointment and they still had yet to match me with a provider. It was also unclear as to what level of care was recommended once they did match me with someone. I asked for details about what types of therapy were recommended, and what approaches would be taken regarding my diagnoses and they couldn’t tell me anything helpful besides “she’s licensed.” I am seeking mental healthcare somewhere else.