Mental Health Providers in Des Moines, Iowa

I was not informed that my original payee was no longer working at the agency, despite paying for their services. This lack of communication made me feel that my rights were not considered, and I was not regarded as important enough to be notified. The following day, I received an email from my new payee demanding that I sign documents immediately or risk having my card deactivated, with no willingness to address my questions in a professional manner. Update: 10/20/2025 I understand that the agency serves approximately 300 clients, but there should still be proper communication regarding staff changes. When I spoke with Tammy Masters, she was extremely disrespectful. Even after explaining that I had recently been hospitalized and experienced a life-threatening situation, she showed no concern. She suggested that if I was dissatisfied, I could become my own payee. I have documentation from the hospital confirming the severity of my condition. Payee services are intended to reduce stress and provide support, yet since the new management transition, my experience has been consistently stressful. I have been with this agency for 11 years and previously felt genuinely supported, but recent interactions have left me feeling disregarded and unfairly treated. Clients deserve to be treated with respect, particularly when facing serious health challenges. I do not wish to become my own payee, as this would add undue stress given my current health issues. I strongly urge the agency to address these concerns and return to a standard of care that prioritizes the well-being and dignity of its clients.